The sign up was easy and smooth but my goodness. My husband spent an hour on the phone trying to cancel and was passed from on person to another. None of them were helpful and none of them could offer a better deal than the one they had emailed that could be beaten by other providers. He eventually got through to someone and then they emailed him with a better offer. No chance not after that fiasco. Are all your staff in South Africa as they had South African accents? None of them seemed to understand anything my husband was saying.