I used my frother everyday for 6 years till it finally slowed down. I contacted the website and got a replacement with the lifetime guarantee. They sent me two new ones and I'm loving it.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
In this age of increasing automation creeping into every aspect of our lives it's a huge relief to know there's another human at the other end of a transaction. That said, I purchased a Zulay f... Leggi di più
At first Santiago was very responsive and helpful. Once I paid for the shipping and repair he stop responding. I had to send another email to customer service and inform them that I planned to dispute... Leggi di più
We had an issue with a battery operated milk frother. Quit working after Amazon’s return time expired. With the product lifetime warranty, I contacted the company. They immediately got back with me... Leggi di più
Ha risposto al 15% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Best customer service
I ordered a frother from Best Buy.
It stopped working after couple of weeks.
I called the number printed on the frother and the company shipped a new one. Works excellent!!
Best customer service!!
Works Well
Item is nice and heavy and gets juices great. One issue I have experienced is the juicer sliding around on my counter when I try to squeeze the fruits. A set of suction cups on the bottom of the juicer would help.
Fabulous product.
I had originally bought a frother on an Amazon sale in 2018. It recently started declining and eventually stopped working. I contacted customer support to see about the warranty and because it's the only site that still had the pattern I wanted. Customer service was fabulous and I now have a new frother in the same beautiful pattern as well as a bonus frother. The thank you cards was nice as well. I will continue to buy from this brand.
Zulay stand behind their products
We had some trouble with your 100 cup coffe urn. You were great to work with to get our urn replaced. It is very refreshing to find someone that stands behind their products. Thank you.
Problems were fixed immediately
Problems were fixed immediately. Products worked great.
Honored lifetime warranty that was purchased in 2023…
I ordered a unit back in 2023 that stopped working. They not only honored the lifetime warranty but sent me an extra unit! Great customer service!
Customer service was very helpful
Customer service was very helpful. I needed a replacement part. It shipped quickly.
Great Customer Service, Great Company!
I love using the products made by Zulay! Staple in my kitchen. I had a little issue with my milk frother where it somehow got a short and would run very slow. After changing the batteries with no change, I finally broke down and called customer service and little to my knowledge, there was a life time warranty on the product! They pulled up my order and immediately sent me a new one and for my trouble included an extra one in a different color. They went beyond my expectations and I will remain a loyal customer! Thank you so much!
Great customer service and support
Great customer service and support. Wonderful product - I use my milk frother every day!
I love love love my juicer
I love love love my juicer. It’s a pull down citrus press. It’s well made. Sturdy and easy to clean . Plus I got a free gift to boot!
Spins like a Category 5 hurricane
The product delivered is as described. It spins much stronger than my AA battery operated frother. I wish I could submit a video…
I love the mission and the reasopn the…
I love the mission and the reason the company started. The items I ordered are made of good quality. I used the popcorn popper but no videos/pictures 😑. All but 5 kernels popped and it was so good. I didn't use the popcorn button. I did 2:35 and it was done. I do plan on ordering from the company again. The customer service is good as well.
I was blown away by awesome customer…
I was blown away by awesome customer service. I was treated with politeness and professionalism. I strongly encourage everyone to try out their product lines.
A great warranty
I realized after my last purchase of my 3rd Zulay frother that they have a lifetime warranty. I gathered my invoices and inquired and to my surprise the warranty was 100% legit and they made it more than right, and even included a hand written thank you note.
Customer support was great also.
We love their products and use them daily for coffees at home.
They are awesome and helpful
They are awesome and helpful. I got a hand written note. This is a family owned business. I bought a frother and it didn't work. They sent me 2 new ones. I really like them and will recommend to family and friends.
Just received my order
Just received my order - went to use for the first time and have broken cracked strainer spoon. I sent message to customer service and have not heard back.

Risposta di zulaykitchen.com
Zulay never disappoints
Zulay never disappoints. Customer service is awesome, love my new frother. I will never purchase one from anywhere but Zulay. They stand behind their products and always goes above and beyond to make sure you are satisfied!
Thank you for standing up to your…
Thank you for standing up to your product and sending me a replacement with just shipping fees.
Love Zulay
Milk Frother Replacement
I first purchased the milk frother a couple of weeks ago. After a few uses it didn't work. On a hunch I reached out to Zulay Kitchen through Amazon and heard back from Yna within two days. They reviewed the video and comments I sent and were happy to replace the unit for me. I am so impress how responsive they were. Their willingness to replace and get a new milk frother was also impressive. The new one definitely works very well!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.







