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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Ordered on 12th December and haven’t received my order but they have took the payment. DMd multiple times on Instagram, commented on Tik Tok and Instagram posts, emailed 2 different email addresses,... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

The only reason I've given 1 star is because I can't give 0. Ordered 2 weeks before Christmas 2021, still hadn't arrived by boxing day so contact them. They replied and said they would send a new one... Leggi di più

Valutata 1 stelle su 5

Customer service is absolutely shocking. Ordered a product on the 11th December. Didn’t receive anything, not even a shipping notification. Finally responded to my email a month later saying the can r... Leggi di più

Valutata 1 stelle su 5

Worst company ever bought from, ordered in December, emailed multiple times never responded to, then the final email I sent I swore as I was really annoyed, this got their attention and they said they... Leggi di più

Dettagli dell'azienda

  1. Fornitore di prodotti di bellezza

Scritti dall'azienda

ZS OFFICIAL has a stunning collection of vegan and cruelty free beauty products. Ranging from lashes to eyeshadows and makeup brushes. We are famous for our incredible pressed glitters which are super pigmented and sparkly. We have the most stunning eyeshadow palettes and the biggest range of colours for you to choose from.


Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

201 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Honestly one of the best brands ever

Honestly one of the best brands ever! The glitters are to die for, the pigment is so so good and lasted all day. I was also on the hunt for the perfect set of lashes for my eye shape and i found them here. Customer service was so quick and friendly, very happy & will defo be ordering from here again!😍❤️

15 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

Been ordering for years

Been ordering for years.
Always get my lashes and eye glitters from this company . The quality is better than the bigger brands out there and for only the fraction of the price.
Order came quickly too.
Thank you xxx

15 gennaio 2022
Non scritta su invito
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Risposta di ZS OFFICIAL

Hi Alisha,

Thank you so much for your 5* review. Really appreciate the feedback.

Kind Regards,
ZS Team

Valutata 5 stelle su 5

Obsessed!!!!!

Amazingggg!!! the lashes was so comfortable , the glitters was also so creamy , will definitely be buying again

15 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

Such an amazing brand would really…

Such an amazing brand would really recommend the pressed glitters they are amazing & last all night! Will never get them from anywhere else except here ! Very professional and all workers are so lovely and down to earth Xxxxx

15 gennaio 2022
Non scritta su invito
Valutata 4 stelle su 5

Although it did take me over a month…

Although it did take me over a month and two weeks to get my order and I received a couple of different tracking numbers this company is NOT a scam just a small company …. I absolutely love the glitters!!!!!!!! So if you guys haven’t received your order for a little while just letting you know it will take a little bit.

15 gennaio 2022
Non scritta su invito
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Risposta di ZS OFFICIAL

Hi Sasha,

Thank you so much for your review. We have put relevant strategies in place for the future so that next time when we have a crazy rush of thousands of orders we are able to manage and get your orders out on time.

Really appreciate your feedback. Enjoy your glitters :)

Kind Regards,
ZS Team

Valutata 1 stelle su 5

If I could give zero stars I would

If I could give zero stars I would! I placed an order December 1st! I have yet to receive my product or items I paid for! They responded once stating they would resend my order and I never heard from them again!

14 gennaio 2022
Non scritta su invito
Valutata 1 stelle su 5

Scam- will ignore your emails and steal your money

I ordered at the start of December and have received no update since. I have emailed umpteen times, received one very unapologetic response saying to give them my order number which I replied with. I have since sent numerous emails to be refunded and have been ignored. Definitely a scam website, avoid at all costs. No customer service at all. Will be taking this further if my money is not returned, didn’t want to have to leave such a terrible review but if I can prevent this from happening to someone else then it is worth it.

Update 18/01
I emailed the day after they replied and still have heard nothing, think they just reply on here to make it look like they will help you x

14 gennaio 2022
Non scritta su invito
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Risposta di ZS OFFICIAL

Hi Pipper,

We most certainly aren't a scam and most certainly are not "stealing" your money. I am extremely sorry you've not had a great experience. Could you please email zsofficialbeauty@outlook.com and someone will get back to you today.

Thank you,
Customer Support

Valutata 1 stelle su 5

This is and absolute SCAM!!

This is and absolute scam. Ordered December 5th, now it’s been 1,5 months and I still haven’t received my order. I’ve sent several emails and dms and they never reply. I also left comments on their instagram. They deleted the comments…. :)) stay away from this page!

And to add a note to their respond and the "abuse" they’re referring to: I wrote "Refund my money or send me my f’ing products. Blocking me on Instagram because I’m calling you out?! What a scam! Karma will get to you!"

Yes they actually BLOCKED me when I dm’d them once again and made a comment on their latest photo saying it’s a scam :) (And I also wrote about tjem and tagges then on Mikaylas Instagram if that’s the other reason you’re referring to. You’re just embarrassing yourself at this point) good job! And now when they finally responded to my email they are being rude. They did not understand the assignment that’s for sure. Stay away!

13 gennaio 2022
Non scritta su invito
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Risposta di ZS OFFICIAL

Hi Charlotte,

You’ve sent 2 emails and both have been replied too. We also don’t reply to emails which are abusive. Using foul language and swearing is not tolerated by us. We also don’t deal with customers who are extremely rude and we have every right not too.

It states very clearly on our Instagram we aren’t answering DM’s at the moment due to the high volume of messages, so we are just sticking to emails at this moment in time.

You have tagged our Instagram on Mikaylas post so I also suggest please have a look at our reviews and tagged customers on Instagram and that will clarify whether the company is a scam or not. When ordering we advise on the website that you choose a tracked service if you are wanting to keep an eye on your package. You chose the normal option so unfortunately we can’t help you with that.

Also to reply to your updated review Please be honest about the reason why you were blocked. You weren’t blocked because you sent a dm so please do not try to say that you were blocked because of that.

I appreciate you are frustrated and resorting to being extremely rude via email is not going to help the situation. We always help our customers out in resolving issues so please send us an email once you are calm. If someone spoke to you the way you have to us I can assure you, you would not tolerate it.

Thank you,
ZS Team

Valutata 1 stelle su 5

Order never arrived - Scam company

Order never arrived, no response to emails. Avoid at all costs. Opening a claim against them.

13 gennaio 2022
Non scritta su invito
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Risposta di ZS OFFICIAL

Hi Rebecca,

The company isn’t a scam. If you could send an email with your order number we will look into this for you.

Thank you,
ZS Team

Valutata 1 stelle su 5

Got refund from PayPal

Got refund from PayPal, they answer my DM after case open, they delete negative comments on their social media. Terrible service! AVOID AVOID AVOID, positive comments I’m sure they are fake! And even lied saying they open the case to get refund, what a joke they are, I have emails and all the proofs that I open the case!

13 gennaio 2022
Non scritta su invito
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Risposta di ZS OFFICIAL

Hi Paula, you opened a PayPal case and we processed a refund for you. Your experience may have been different to our lovely customers who have had a 5* experience - that does not mean the reviews are fake. We apologise you’ve not had a great experience but we communicated with you and resolved your issue for you.

Kind Regards,
ZS Team

Valutata 1 stelle su 5

Ordered at the start of December

Ordered at the start of December. Order never arrived. 3x emails ignored. Now had to open a dispute to get my money back. Would give zero stars if possible. Avoid at all costs

I also paid extra for next day delivery on the 2/12 but it was not 'shipped' till the 13/12.

Update 18/1 - further email ignored. My order number is ZS4270 before it is claimed I haven't ordered. All copies of emails and screenshot can be provided plus proof of purchase/payment.

Update 19/1 - spoken to my payment provider- ZS has ignored thier attempts at contact as well. Have emailed the updated email address below today to see if I could get a refund. Comments on social media from 17/1 ignored despite replying to other comments on the same video after I commented asking for help

Update 25/1 - still not reply to either email address nor any comments on TIk Tok replied to. Also now been blocked on social media

Update 31/1 - Zs have asked for more information. As above, copies of order, all emails sent to two differnet email addresses, comments on social media and proof I can no longer access your TT can be provided. As well as my case raised via my payment provider.

13 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

Best small business I’ve purchased from

One of the best glitters i’ve used (literally no fallouts at all) and one of the best small business I purchased from. My order was a little late so I thought it was a scam but I promise you it’s not. Even though i disputed my transaction thinking it was a scam, she still sent me my full order as a gift. If this isn’t the sweetest thing ever then i don’t know what is. Her customer service is amazing.

12 gennaio 2022
Non scritta su invito
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Risposta di ZS OFFICIAL

Hi Israt,

Thank you so much for your 5* review. I appreciate your honesty in letting me know you received your order although you had been refunded. Super glad you love the pressed glitters. Thank you.

Kind Regards,
ZS Team

Valutata 1 stelle su 5

Never received my order

I made my order on 1st December 2021 and still has not arrived. Tracking says it’s shipped but gives no further details (has said this for weeks). I have emailed twice and sent a message to their page on Instagram with no response.

12 gennaio 2022
Non scritta su invito
Valutata 1 stelle su 5

Scam don’t order

Ordered over a month ago.she gave me a fake tracking number. Order never came.they won’t respond to any of my emails. I will have to file a claim with my bank to get money back. Scam. Don’t order

11 gennaio 2022
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Risposta di ZS OFFICIAL

Hi,

There are no orders or emails under this name. Please only leave genuine reviews. Thank you.

Valutata 1 stelle su 5

Never arrived, no communication from company

Bought an item from them on 12/1, which supposedly shipped on 12/11. No tracking info provided and item did not arrive. I reached out on 1/8 to the seller looking for tracking or status updates with no response. Had to file a claim through PayPal to get my money back.

They did not respond to any of my emails and I got no communication from them, despite their claims in the reply to my review. PayPal refunded me with no communication from the seller.

11 gennaio 2022
Logo di ZS OFFICIAL

Risposta di ZS OFFICIAL

Hi Kiersten,

You requested a refund through PayPal which we issued. We replied to your email on the 3rd of January and again on the 5th as we did not hear back from you. You were provided tracking details.

Kind Regards,
ZS Team

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