Haven't put a wash load on yet to test but new parts fitted today which should eradicate the problem we were having with the function of our washing machine.

Janis was very helpful. Great service no problems at all

This is first claim I've made with Zest.the gentlemen I rang was very friendly and helpful and arranged for my dishwasher to be repaired. I would recommend Zest to family and friends for their appliances.

They successfully sorted out the problem that triggered my claim.

I am writing to express my extreme disappointment with both an employee's conduct and the company's lack of response. I was targeted by offensive and derogatory comments on social media by an individual clearly representing this firm.

I formally reported this incident, but it seems the management is choosing to ignore it. I have clear evidence of the employee operating branded company vehicles, which I am prepared to share on public platforms since my direct email regarding this matter has not been properly addressed.

It is unacceptable for a professional business to tolerate such behavior and then fail to provide any accountability when notified. I cannot recommend 'Zest' to anyone who values professional ethics.

UPDATE:
I strongly disagree with the company's attempt to dismiss this as a "private matter." While the social media account may be private, the individual was operating a branded Zest company vehicle while engaging in this conduct.

When an employee uses company assets and branded equipment, they are a representative of your business. By ignoring this, Zest is essentially stating that it is acceptable for their representatives to use company-branded vehicles while publicly harassing others and attacking small businesses.

I have clear photographic evidence of the employee, the branded vehicle, and the offensive comments. If Zest truly takes "professionalism and integrity" seriously, they would take accountability for how their brand is being represented on the road and in public, instead of hiding behind digital privacy settings.

Chi chi helped me book some repairs today and made it very simple and I would recommend this company to everyone thankyou

Spoke to Bee, she was very helpful and polite. She booked an engineer to check my washer dryer straight away. I am very pleased with Bee.

Perfect insurance cover for my kitchen appliances. Fast repair no problems so far .

Where do I begin!
Previous repair to fridge freezer by zest resulted in over gassing appliance and damaged brand new compressor.
When called to report fault, told that repairs aren’t arranged within 24hrs like their advertising and FAQ. But that they will go out to a 3rd party to book an appointment in that time. Expect to wait 2 weeks. Then parts ordered and repair booked, cancelled same morning as due. Told to rebook week later. Argued with them and finally arranged replacement due to the nightmare service. This arrives 1 week later (now 3 weeks without fridge freezer). Installed and left to run for 36hrs, appliance is WARM and isn’t working! After already being installed into cabinets.

Rang zest only to be told no you need to contact the supplier (hotpoint) who are shut and I will be waiting until next week to contact them. 4 weeks without fridge freezer now, living on ice boxes.

Utter waste of time and money! Terrible customer service and misleading advertising. Zest please contact me for formal complaint and compensation

Mrs Bee
It is wonderful in her work

Customer Services department has the best 👌 services because she work there
💯

The appointment was easy to arrange. The engineer arrived promptly, was very pleasant, and did an excellent job. She also provided useful tips about appliance maintenance.

Hi the repair took a few months with the first visit on 31st March. It took 4 engineer visits to complete the repair. It was not good enough And took multiple visits

My engineer came before he was scheduled.had a look at the dishwasher opened it .fixed it super fast .he was a amazing professional.i would give him 5star rating.

Engineer arrived on time and dealt with the problem efficiently/professionaly. Friendly attitude of engineer much appreciated.

zest is always helpful and does there best to help customers

For the second time this year, I have been waiting for more than 2 weeks for a repair to my oven. You are quick enough to take my money but not providing the service i expect and am promised.

I did the appt booking online .. Very straightforward.. Was kept informed what was happening... Engineer kept in touch regarding times etc.. Fixed my cooker in about 15mins.. Great service throughout.

Patrick was excellent. He was polite and formal. Thank you Patrick.

My experience with zest hasn’t been the greatest. The responce time is not as quick as i had hoped. However the service provided by their agent Bee was superb! She was extremely professional and empathetic. She solved an issue which took other agents over a week to even respond to. By far one of the best customer service agents i have spoke to in Zest. The rest could do with some training from Bee!