Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

The website pictured a beautiful faucet that was perfect for what I wanted. Communication was good through out the process which I appreciated. Once I received the product is where it all went downhil... Leggi di più

Valutata 5 stelle su 5

Fantastic company and customer service. I made a mistake and forgot to order something and they got it to me quickly, even though it was coming from Rabat via Paris and Cincinnati! Great products. I... Leggi di più

Valutata 5 stelle su 5

Great and responsive service. The item took a little longer to arrive than we anticipated but customer service was always quick to respond and provided tracking updates. They also offered to replace a... Leggi di più

Valutata 2 stelle su 5

Good looking light fixture but awful communication. I reached out a couple times for updates, was told it would ship in a couple days only for a couple weeks to pass. Ultimately I ended up finishing... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa

Scritti dall'azienda

Zayian is a company specializing in handcrafted brass and copper sinks, bathtub lighting fixtures, and faucets. Our skilled artisans meticulously handcraft each piece to perfection, using only the highest quality materials and traditional techniques to create unique, one-of-a-kind designs that are both functional and aesthetically pleasing. Our sinks and bathtubs provide a luxurious and timeless addition to any bathroom, while our lighting fixtures and faucets add a touch of elegance and sophistication to any space. Each piece is carefully crafted with attention to detail, ensuring that our customers receive the finest quality products that are built to last. With our commitment to excellence and passion for craftsmanship, we are dedicated to providing our customers with exceptional products that exceed their expectations.


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

102 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 20% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(102)

45 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The job excellent quality and service

The order arrived well packaged
Quality excellent and the service very good
The order took a little time from Morroco to Florida but the seller answered the phone to give me the information with the shipping you need to be patience

5 maggio 2026
Valutata 1 stelle su 5

I only received half of the order

I only received half of the order. I ordered a sink with faucets. I got a sink no faucet. I’ve reached out to the company multiple times regarding my concerns and have never received a call back or a response to my emails. I’m not sure the company is even real concerned that could be fraud.

23 maggio 2026
Valutata 1 stelle su 5

Waited months. They wouldn’t cancel. Dispute finally got me a refund.

Ordered several curtain rods and custom shower rod March 12. Supposed to take 2 weeks to ship and they keep lying that it has been shipped and will give me tracking soon. I have reached out multiple times over the months with lies every time. I have asked to cancel my purchase and they say Oh we shipped that today or already. Credit card dispute opened and then finally refunded. AVOID!!!

29 maggio 2026
Non scritta su invito
Logo di Zayian

Risposta di Zayian

We are sorry for your experience and understand your frustration.

Your order consisted of custom-made items that require handcrafted production. Unfortunately, production was delayed due to a holiday period and a backlog of custom orders. While shipping estimates changed during this time, there was never any intention to mislead you.

We sincerely apologize for the delay and communication issues. We have successfully delivered thousands of custom orders worldwide and remain committed to resolving any concerns fairly and professionally.

Valutata 5 stelle su 5

The product came early and they handled…

The product came early and they handled a tricky delivery site well, and faucet was well packed in small crate to protect it. I think it looked exactly like the online photo, very beautiful, and it was heavy brass and of good quality. I’m very happy and would order from them again.

11 maggio 2026
Valutata 1 stelle su 5

Ordered several custom items in March

Ordered several custom items in March. Never shipped, never delivered. Terrible communication. Finally had credit card reverse charges. Order at your own risk.

28 maggio 2026
Non scritta su invito
Logo di Zayian

Risposta di Zayian

We are sorry you felt disappointed with your experience. As mentioned before ordering, all of our items are handmade custom orders and production can take time, especially during busy periods.

We always try our best to keep customers updated and assist with every order. Please contact us directly through our website live chat so we can properly review and resolve your case.

Valutata 1 stelle su 5

Wish I could give 0 stars

Wish I could give 0 stars. I found this company on social media via Pinterest and was fully ready to wait a month for my brass kitchen sink which is why I ordered it on March 21st for an April 21st renovation start date. They assured me that I would receive this item before the end of April and likely before that. In early May when I hadn't received the item yet and the international shipping company they use (Amarex who also has horrendous reviews) only showed one status update on April 27th saying it was in Morocco. Since then it has just said "in transit" for a month now. Their customer service is either slow to respond or they just lie about where my item is and when I'll receive it. They said 2 days ago it was in New York but my tracking number didn't reflect that. Th next day they confirmed it was handed off to FedEx but when I called FedEx directly they assured me they definitely did not have my package. My entire kitchen is unusable because we can't cut the countertops without the sink and my appliances can't go in without my countertops so I'm in an awful stalemate and spending a fortune on takeout in the midst of a renovation. Horrendous experience please use a reputable seller on Etsy with close to 5 star reviews and stay away from this seller. I just started a dispute with my credit card company who knows if I'll ever see my money back or if this item will ever be delivered.

21 marzo 2026
Non scritta su invito
Logo di Zayian

Risposta di Zayian

We are truly sorry for the delay and frustration caused by this shipment. Your sink was handmade and shipped from Morocco, but unfortunately the carrier experienced unexpected transit and customs delays that were outside of our control.

We completely understand your frustration and sincerely apologize for the unclear tracking updates and communication issues. Since this experience, we have stopped working with that shipping company and switched to a more reliable carrier to ensure this issue does not happen again in the future.

Valutata 4 stelle su 5

Good quality

Good quality products, but you'd need to contact the vendor to verify and confirm all the details like exact size and realistic shipping time as it can take longer than advertised.

19 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Absolutely awful experience from start…

Absolutely awful experience from start to finish and I still haven’t received the product I ordered. I ordered 2 months ago and finally got the shipment last week after they lied continuously about when it would ship. Then they shipped me a faucet and side sprayer so different from what appears online. The tap is different and the side sprayer is a different model. The side sprayer is faulty so the water sprays out even when the lever is not depressed, rendering it completely useless. I’m hoping to get some money back and order another side sprayer because dealing with them is totally fruitless. If I could give 0 stars I would.

1 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

If I could give zero stars I would

If I could give zero stars I would. My brass shower and two faucets never arrived. I reached out asking them to go ahead and cancel my order after they lied over and over about being shipped. They did cancel my order, but never refunded me my $1300. They refused to do so after several attempts on my end. I got my bank involved and its been an absolute headache ever since.

24 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Zayian worked with us to resolve an issue

In April, I ordered a sink. It was not as expected but Zayian worked with me for a solution that would work for both of us. The sinks ordered are beautiful. Only downfall is timing if you are in a hurry due to shipping. If not in a hurry these sinks are beautiful and worth the wait.

23 aprile 2026
Logo di Zayian

Risposta di Zayian

We’re really sorry to hear about your experience and appreciate you bringing this to our attention.
The size you ordered is different from the one shown in the main listing image, which may have caused some confusion in appearance. As part of our process, we usually send photos of each piece before shipping to ensure everything is approved, especially for custom or made-to-order items.
Please note this sink is fully handcrafted by artisans, not machine-made. Because of this, each piece has slight variations and a more artistic character, but it remains true to the design shown in the listing.
We have been in contact throughout and are here to support you. If you’re still unsatisfied, we’re happy to assist with a return or find a suitable solution for you. Please reach out again, and we will make sure this is resolved properly.

Valutata 1 stelle su 5

False advertising shows a picture of a…

False advertising shows a picture of a product on Pinterest with 3 different component and a price that you thought you purchased it for, then it turns out if you read the fine print each of the three options added together trippel the price

28 gennaio 2026
Logo di Zayian

Risposta di Zayian

We are sorry for the misunderstanding regarding the listing options. However, this was not false advertising. As shown on the product page, the items were listed as separate selectable options, and the option selected at checkout was for the first individual item only, not the complete set shown in the inspiration photo.

The full set includes multiple handmade components, and unfortunately it would not be possible for the full collection to be sold at the price of a single item. We always recommend checking the selected variation and description before completing the purchase, as each option is priced separately.

We truly appreciate your feedback and will continue improving our listings to make the options even clearer for future customers.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più