ZAP CLOTHING Recensioni 

319
•
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

First time shopping with Zap Clothing and I couldn’t be happier. Ordered late on Sunday and the item arrived on Tuesday. It was absolutely immaculate, beautifully packaged, and I was kept fully info... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

First time ordering with Zap, could not be happier, next day delivery, Canada Goose jacket at an amazing price, price was so good that I did a few checks on it myself just to make sure and no alarms b... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely brilliant service from start to finish. Communication was excellent throughout, with quick and helpful responses to any questions I had. My Moncler coat arrived really quickly, and was p... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Do not use. Ordered an item it got shipped then sent back for no reason. info@zapclothing is a scam email address because the never reply. Calling the store is pointless as they dont deal with onl... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Shopping e moda

Informazioni fornite da varie fonti esterne

ZAP Clothing is the leading mens designer boutique in the UK, stocking brands such as Gucci, Moncler, Saint Laurent and Dior - Click To View Collections


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

319 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(319)

105 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent experience

Excellent store, ordered online a Xmas gift , it was a pre order, I was emailed and kept informed of the delivery date along the way , delivered extremely securely with a PIN code. Packaged nicely. Very happy , will definitely use to order from again

4 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

AVOID AVOID AVOID AVOID

AVOID AVOID AVOID AVOID, you can see from my review history, I am a normal genuine customer and user around the UK and mostly post positive reviews of my experiences in stores.

I sent a Canada Goose Vest back to Zap Clothing for a return, and was bombarded with abuse and claims of fraud that I have sent back a jacket that does not belong to them because it has a security tag on it.

I got significant amount of abuse on the phone and accused that I was trying to pull the wool over the eyes of the company. When indeed I sent back the same jacket I received, in the same colour and size, but it had all of a sudden got a security tag.

PLEASE BE CAREFUL, anyone considering ordering from here AVOID, its not worth the headache and fraud they are doing.

Again, a generic and accusing reply below from the retailer. Its not on me to prove a factory or warehouse error on an item ive received. Saying you've been doing this for 40 years is not proof, please show some proof that this could have not been a Store mistake. Immediately accusing the customer and telling them youre going to the police, absolutely ridiculous. Avoid completely.

16 dicembre 2025
Non scritta su invito
Logo di ZAP CLOTHING

Risposta di ZAP CLOTHING

Hello Raheel,
We received your Canada Goose return today.

The Gilet you sent back was not the product we sent you.

The gilet came back with security tags from another store.

We have been in business for 40 years, and we have never used SECURITY TAGS on any of our garments.

Every garment sent out to clients and returned is quality-controlled checked, and we noticed straight away the security tags in the garment you have sent us back.

Unfortunately, we cannot accept products back which were not bought from us originally.

We are now sending you the Gilet back to you, and you can return it to the correct store who use security tags on their garments.
Thank you
ZAP

Valutata 5 stelle su 5

Great as always

Great as always. My item arrived quickly and was exactly as described. I’ve ordered from Zap Clothing multiple times over the years and they’ve never let me down.

7 novembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Do not use

Do not use.

Ordered an item it got shipped then sent back for no reason. info@zapclothing is a scam email address because the never reply. Calling the store is pointless as they dont deal with online orders. Furthermore I'm currently chasing for duties paid for as well. Zap Clothing are liars. My tracking does not show any attempts made to my home address. Common sense isnt for everyone. DHL ServicePoint is not a PO BOX address hence the words ServicePoint. Zap's customer service is appaling. The sheer fact they are only responding now because i have put a review on Trustpilot says it. Watch Out.

27 maggio 2025
Non scritta su invito
Logo di ZAP CLOTHING

Risposta di ZAP CLOTHING

Hello Joseph,

You're order was shipped to the Netherlands this would mean you have pay taxes and duties.

The delivery company tried to delivery your parcel however you was not in 3 times (FAILED DELIVERY)

You then tried to change your address to PO BOX COLLECTION.

We do not allow any of our products to be left at PO BOX. These are high vaule items.

DHL then returned your order as you missed all the delivery attempts.

Thank you
ZAP

Valutata 1 stelle su 5

Absolute crap

Never heard of ZAP until I had a fraudulent purchase on my credit card

2 novembre 2025
Non scritta su invito
Logo di ZAP CLOTHING

Risposta di ZAP CLOTHING

Hello,

We have checked our data base and we have never had an order from yourself.

Please can you remove this remove and it is harmful to business for no reason.

Thank you
ZAP.

Valutata 5 stelle su 5

First-Class Service from Zap Clothing

This was my first time ordering from Zap Clothing and I couldn’t be more impressed. I called before placing my order and spoke to a lovely lady who answered all my questions with patience and professionalism. I placed the order late Saturday, and my Canada Goose jacket arrived promptly on Tuesday — incredibly fast delivery!
Excellent service, excellent prices. I’ll definitely be ordering from Zap Clothing again.

4 novembre 2025
Non scritta su invito
Valutata 1 stelle su 5

First time I ordered they said the…

First time I ordered they said the price including taxes and duties. I was very happy so I said I will comeback and order again, once I did, recieved a message from customs asking me to pay additional 25%. I understand it’s government free, but should be mentioned especially after I ordered first time and it was included, there shouldn’t be a change!

Very displeased, I wouldn’t get it if I knew that’s the case.

29 ottobre 2025
Non scritta su invito
Logo di ZAP CLOTHING

Risposta di ZAP CLOTHING

Hello,
Thank you for your review.

However our website states online that USA and AUSTRALIA are the only countries with taxes and duties included and are shipped DDP without any futher fees on delivery.

ALL EU COUNTRIES where you are based taxes and duties are not included.

Thank you
ZAP

Valutata 4 stelle su 5

Good experience

Great service and prompt delivery and return, however only issue is that when returning an item it can cost upwards of £15.00 inc insurance so it’s good to factor that in when placing an order.

14 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Canada Goose hoody

Delighted with my Canada Goose hoody - the second purchase I’ve made from Zap - and have found the service excellent with prompt, safe delivery and very competitive pricing. Very impressive and I’d highly recommend Zap to others.

1 ottobre 2025
Non scritta su invito

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