I ordered a package on March 5th, and today is April 17th. The package was actually shipped, but due to the courier’s policy (restrictions on gas containers — in my case, a deodorant), the deliv... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Absolutely crazy company to deal with! These people have atrocious customer service skills, easily witnessed by other comments here. They make legal threats even though they are clearly in the wrong... Leggi di più
L'azienda ha risposto
AVOID! HORRIBLE EXPERIENCE! Apart from other mistakes by the company, I ordered 12 bottles of shampoo but instead I got 12 bottles of conditioner. PayPal and Yumbiltong wanted me to sen... Leggi di più
L'azienda ha risposto
Die Lieferung hat ca 10 Tage gedauert. Das ist hinnehmbar- dafür, dass von Portugal versendet wird. Was aber gar nicht geht ist, dass die Hälfte der bestellten Ware nicht geliefert wird und man KEI... Leggi di più
L'azienda ha risposto
2,2
Scarso
24 recensioni
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
scammers
They sent me regular cod very late, even though I had ordered very expensive cod from the chef. Plus, an entire product was missing. They're scammers.
4 maggio 2026
Non scritta su invito
Risposta di Yumbiltong
Dear Salvatore,
We are sorry to read your review, however we must respectfully state that your version of events does not reflect what actually took place.
The Yum Family Shop has been proudly serving customers since 2013, and over the years we have built a strong reputation with 23,000+ positive customer reviews across multiple independent channels and social platforms. We also process 200 to 250+ customer orders daily across multiple sales platforms, which is only possible through consistent service, honest trading, and strong customer support built over many years.
We do not actively use or promote this particular review platform, as we prefer genuine customer feedback through our own social media communities and independent review channels rather than platforms that operate on commission-based commercial models, which we personally choose not to participate in.
Regarding your order:
Our shipping, dispatch, and delivery terms are clearly displayed on our website before purchase, including estimated processing and transit times. By placing an order, customers acknowledge and accept these terms.
We have fully reviewed your order internally, including packing, weight, and dispatch records, and the allegations of missing items, fraud, or scamming made in this review are not supported by our documented records.
If any customer has a genuine concern, our support team is always available directly by email, where matters can be handled professionally, fairly, and with documented evidence.
We stand by the quality of our products, our service, and the reputation we have built since 2013 with 23,000+ positive customer reviews across multiple independent channels and social platforms.
Kind regards,
The Yum Family Team
Access to Spanish/Portuguese food.
30 aprile 2026
Non scritta su invito
Risposta di Yumbiltong
Hi Jan,
We’re sorry to read this, as it doesn’t reflect how we operate.
Your order was shipped within our stated processing time, and delivery timelines depend on the courier and destination. As outlined in our shipping policy, deliveries can take up to 14 working days depending on the route and any transit or customs delays.
Regarding the claim of a missing item, we have a strict packing and verification process in place. If anything is short, it is guaranteed that you are contacted and credited accordingly. At this stage, we have no record of any shortage reported or processed for this order.
Additionally, we are unable to verify this review, as the name provided does not match any order in our system.
Leaving a review without contacting us first is not beneficial, as it prevents us from resolving the issue. If this is a genuine order, please reach out to us directly with your order number. We are confident we can provide a credit if anything was indeed short.
Please also note that all orders are packed under CCTV recording, and no order leaves our premises without full verification.
For transparency, we have over 23,000++ positive customer experiences across other platforms. We do not actively use this platform, as we prefer channels where we can properly verify and assist customers directly and not paid reviews.
Kind regards,
The Yum Family Shop Team
An unpleasant situation
I ordered a package on March 5th, and today is April 17th. The package was actually shipped, but due to the courier’s policy (restrictions on gas containers — in my case, a deodorant), the delivery was not completed. I was not informed about this until I contacted customer support myself. All the necessary information about my package was only provided upon my request, not in advance.
I was promised a refund for the item, but it has already been a week and the funds are still being processed.
This review will be updated once the refund for the package has been completed.
P.S.The refund has been processed, and the money has been returned.
5 marzo 2026
Non scritta su invito
Risposta di Yumbiltong
Dear Danylo Nemyrovskyi,
Thank you for updating your review.
We would like to clarify that we are surprised by the initial rating, as the situation described does not accurately reflect how the matter was handled.
Your order was dispatched and subsequently returned due to air transport safety restrictions on items containing gas, which is outside both your control and ours. This restriction is enforced by the carrier and aviation safety regulations.
For clarity, the issue relates to carrier and transport restrictions (Ireland EMS / air shipping regulations) rather than any failure on our side to dispatch or process the order.
From the moment this was confirmed, we provided the available information and proceeded with the refund process. Please note that card refunds typically take several working days to complete once processed, which is standard across all payment providers.
The full timeline includes dispatch, carrier handling, return transit, and financial processing, all of which occurred within a relatively short period.
Additionally, under standard policy, shipping costs are not refundable in such cases, as it is the customer’s responsibility to ensure items comply with transport and import regulations. However, we still reviewed this internally as a goodwill gesture.
For these reasons, we believe the original 1-star rating was premature and does not accurately reflect the service provided or the efforts made to resolve the matter fairly and on going efforts.
Kind regards,
The Yum Biltong Family Team
AVOID
AVOID!
HORRIBLE EXPERIENCE!
Apart from other mistakes by the company, I ordered 12 bottles of shampoo but instead I got 12 bottles of conditioner.
PayPal and Yumbiltong wanted me to send back the 12 bottles of conditioner at my expense.
Delivery price made it not worth the trouble.
Closed account with PayPal too.
10 aprile 2026
Non scritta su invito
Risposta di Yumbiltong
Hello Esperanza Marqués Valero,
This matter was formally handled through PayPal, where you were given 30 days to return the items.
We offered a free collection to avoid any cost to you and advised that closing the case would allow us to proceed quickly and assist you directly. You chose to keep the case open despite this.
The refund amount entered in the case did not match the original transaction legally on CCTV images packed items and was not consistent with PayPal’s policies. Verified evidence was also submitted during the case review.
Following this, the case has now been closed in our favour by PayPal in accordance with their procedures and legal policys.
We made multiple attempts to resolve this fairly and remain still here available should you wish to address this matter directly email us.
Kind regards,
Customer Support Team
Long wait and things missing.
After waiting for weeks and weeks , finally my order arrived. But 4 things where missing. I emaild the company about the missing items but of course no more answer. What did you expect? So my advice dont waste your money.
You want to know the details , here they are , order number YBF256765 i emailed about a week ago when i recieved the paçkaged but still no answer. Other mails answered within one day so.....
23 marzo 2026
Non scritta su invito
Risposta di Yumbiltong
Hello,
We take feedback seriously, but this review does not reflect the facts of how our business operates.
We process 200–300 orders daily and respond to customer emails consistently. If any items were genuinely missing, this would be traceable and resolved quickly through our support system.
However, no full name or order number has been provided here, which makes the claim impossible to verify and therefore questionable. We encourage any genuine customer to contact us directly with their order details so we can investigate properly.
All orders are packed under CCTV monitoring, and dispatch records are kept for every shipment. Any issue raised with valid details is always reviewed and handled.
If anything is ever unavailable or missing, it is always either refunded or substituted, in line with standard e-commerce practice. We do not leave items unresolved.
It’s also important to note that this platform is not our primary review channel. We have over 23,000 verified positive reviews from real customers who receive and enjoy their orders without issue.
If you are a legitimate customer, please reach out with your order number so we can assist you. We always help our customers and often go further by adding extras or bonuses in next orders where possible, so this situation does not align with how we operate at all.
Kind Regards
The Yum Family Shop
Halbe Bestellung nur versendet, ohne Info!
Die Lieferung hat ca 10 Tage gedauert. Das ist hinnehmbar- dafür, dass von Portugal versendet wird.
Was aber gar nicht geht ist, dass die Hälfte der bestellten Ware nicht geliefert wird und man KEINE Infos dazu bekommt. Erst nachdem man sich beim Kundenservice meldet, bekommt man die Rückerstattung. Obwohl sie genau wissen, dass nur die Hälfte der Ware versendet wurde, ohne eine einzige Info per Email oder sonstwo.
Die Produktbeschreibungen sind auch sehr irreführend bzw komplett falsch!
Z.b. werden so aus Zimtkeksen einfach mal Kokoskekse. Ist ja fast das Gleiche...
24 marzo 2026
Non scritta su invito
Risposta di Yumbiltong
Hallo,
vielen Dank für Ihre Bewertung.
Zunächst möchten wir klarstellen, dass unsere Versandbedingungen transparent auf unserer Website angegeben sind. Die Bearbeitungs- und Lieferzeit beträgt bis zu 14 Werktage, nicht 10 Tage. Ihre Bestellung lag somit innerhalb des angegebenen Zeitrahmens.
Bezüglich der fehlenden Artikel: In seltenen Fällen kann es aufgrund von Lagerbeständen vorkommen, dass ein Teil einer Bestellung nicht versendet wird. In solchen Fällen erfolgt selbstverständlich eine Rückerstattung, wie auch in Ihrem Fall geschehen.
Wir verstehen, dass dies nicht ideal ist, jedoch wurde der Vorgang korrekt und vollständig abgeschlossen.
Zu den Produktbeschreibungen: Diese werden regelmäßig überprüft und aktualisiert. Sollte es hier Unstimmigkeiten gegeben haben, nehmen wir Ihr Feedback ernst und werden dies intern prüfen.
Bei weiteren Fragen stehen wir Ihnen jederzeit gerne direkt zur Verfügung.
Mit freundlichen Grüßen,
Customer Support Team
Absolutely crazy company to deal with!
Absolutely crazy company to deal with!
These people have atrocious customer service skills, easily witnessed by other comments here. They make legal threats even though they are clearly in the wrong when tracking number they provided clearly states the goods did not even arrive to post office, yet alone, on the date they claimed to have shipped. They accept no responsibility for their actions. Disgusting people, do not buy from them.
27 febbraio 2026
Non scritta su invito
Risposta di Yumbiltong
Dear Customer,
We are unable to verify or investigate this claim as no full name or order reference has been provided.
With over 250 orders processed daily, it is not possible to locate or assist with a case based on anonymous or incomplete information. Without accurate details, we cannot confirm the events described or offer any meaningful support.
We have built our reputation through over 23,000+ positive customer reviews across social platforms, achieved by providing reliable service and resolving issues directly with customers who provide valid details. Reviews without identifiable information do not allow us to do the same.
For this reason, reviews of this nature may appear misleading, as they do not allow us to validate what is being claimed.
We encourage you to contact our support team directly with your full name and order details, so we can review your case properly and assist you in the correct manner.
Our team is here to help and resolve any genuine issue quickly.
Kind regards,
The Yum Family Shop
Avoid at all costs
Avoid at all costs. Items missing and spillage all over the package. They deny responsability and tell you items will be refunded. Three weeks have passed and I am still waiting.
You did not refund me and unless somebody along the line opened a spice tub and sprinkled it all over the box, the issue was on your end. The box wasn.t damaged because it wasn.t opened on route, you didn.t package it properly. The least you could do is accept responsability, not lie and expect a good comment on the "speedy delivery".
3 marzo 2026
Non scritta su invito
Risposta di Yumbiltong
Dear Danae Rexach,
We have reviewed your order and would like to clarify the situation.
Your order was shipped promptly and delivered on the 12th, just a few days after dispatch on the 8th, which reflects a very fast delivery timeframe.
Regarding the four little packets of chips that were missing, these were fully refunded immediately once reported. Please note that, depending on your bank or card provider, refunds may take 2–7 working days to reflect in your account.
Concerning the spice item, you mentioned it was damaged during shipping. We requested photos in order to open a case with the Spanish postal service (Correos), under tracking DB047756937PT, https://www.correos.es/es/en/individuals as they confirmed that the external packaging showed no visible damage and require photographic evidence to proceed. With the volume of parcels handled daily, postal services require clear photo proof to assess and process any damage claims. Unfortunately, no images were provided, so we are unable to verify or escalate this claim further for you.
We always aim to resolve any issues quickly and fairly, and in this case, the only confirmed issue (the missing chips) was already resolved with a refund.
For future reference, the best way to resolve any concerns is to contact us directly so we can assist immediately, rather than through review platforms.
Kind regards,
The Yum Family Shop
Very poor service tracking of my parcel…
Very poor service tracking of my parcel was impossible as apparently so they said it was down to the couriers, when it arrived 3 items missing. I placed another order prior to receiving my Parcel, yes I know a daft thing yo do however let's just see what happens. However not holding my breath. They talk the talk but don't walk the walk.
23 marzo 2026
Non scritta su invito
Risposta di Yumbiltong
We are sorry to see this review. Our shipping times are clearly stated on our website in working days (Monday to Friday).
Tracking is always provided and handled by the courier. If there are issues with tracking updates, this is on the courier’s system, not the shop.
Regarding the missing items, these were already credited. As your second order was then cancelled, those amounts too were refunded to you as well.
Your second order was cancelled on our side, and no further charges were processed.
We handle 200 to 300 orders daily, and when something goes wrong, we resolve it properly through our support team.
We do not manage the Trustpilot platform and instead focus on our direct customers, where we have 26,344 positive reviews across our social media channels. Third-party review platforms may not always reflect the full or verified details of a case, which is why we encourage customers to contact us directly for accurate information billing@yumbiltong.com
Kind regards
The Yum Family Shop
Scammers
Scammers, 1 month later and no order or reply from support, they disable comments on their instagram ads clearly due to negative reviews like many here, they threaten baseless legal action against customers that posts reviews and dox customer details when there is a disagreement.
- Order placed on Feb 26
- As of 12 Mar 16h44 tracking number given states: Awaiting delivery to the post office. The shipment information has been received.
- Today is the 23nd of March
They have not even sent it to the post office.
-----------------
EDIT: They also are delusional, instead of apologizing and replying to support emails (2 sent) they issue a baseless legal threat due to this review. Even as of today (23rd March) the tracking number clearly shows it hasn't even been handed over to post office.
-----------------
Dear Tomasz,
We have become aware of the negative reviews you have posted about our business. Let us be absolutely clear: your statements are false and damaging.
Your order was shipped on the same day it was placed, February 26, and we possess full documentation to prove this.
Any delay that occurred thereafter lies solely with the carrier and is entirely outside of our control. You were provided with the shipment case number as well as direct contact details for CTT so that you could verify this yourself. Despite this, you have chosen to publish misleading and harmful claims. Such actions are not only irresponsible but may also constitute defamation under applicable Polish and EU law.
As a result, this matter has now been formally escalated to our legal department. Unless the reviews are removed immediately, we will proceed with legal action without further notice. This may include seeking financial compensation for reputational damage for each day the content remains publicly accessible, in addition to any other remedies available to us.
This is your final opportunity to resolve the matter amicably. Thank you.
Kind regards,
Dr.Wolfgang
Customer Support
The Yum Family Shop
-----------------
EDIT:
They have apparently issued a refund but still threaten me with legal action
This is not a stable or trustworthy business in a commercial sense. It is a small Portuguese entity with minimal capital that entered sustained insolvency proceedings in 2023.
The date of domain registration and previous history dismisses claims they have been operating for a long time as they claim. This is a cheap drop-ship operation with absolutely crazy customer service.
This is the kind of absolutely crazy customer support you can expect from them:
-----------------
We are proceeding with formal action in relation to harassment, threats, and reputational damage. This may include civil claims and referral to the relevant authorities.
You are hereby formally instructed to cease and desist from all contact with us, including calls, messages, emails, or any further public postings. Any additional contact will be documented and immediately added to the legal file being opened in Poland.
No further communication will be entered into.
Dr. Wolfgang
-----------------
EDIT:
They are also publishing my name against acceptable use of data processing per GDRP and complaint will be filed
BTW, I actually hope you are being serious about contacting the Police for harassment given you have breached my privacy in regards to GDRP and clearly misled this whole situation and narrative which is easily proven by the bogus tracking number that does not even align with the date you claimed to ship items.
26 febbraio 2026
Non scritta su invito
Risposta di Yumbiltong
Dear Tomasz,
This review is not an accurate reflection of what has actually occurred. Your parcel was confirmed as lost by the postal service (CTT), and an official case was opened under reference SR0025973107. This is not our opinion, it is a confirmed carrier outcome that anyone can verify directly with CTT by calling +351 210 471 616 and providing this case number. Following this, your refund was processed on our side, and as clearly explained, card refunds can take 2–7 working days to appear depending on your bank. This is standard banking procedure and outside of our control. What is not acceptable is the behaviour that followed. We have received multiple messages via SMS and WhatsApp containing abusive and offensive language, including late-night contact. This has been documented, and due to the volume and nature of these communications, we have been forced to open a formal case for harassment. We are a business handling a high volume of daily orders and work transparently with both customers and postal services. When issues such as lost parcels occur, they are resolved through official channels, as was done here. Public accusations that ignore verified facts, while continuing abusive communication, do not reflect a genuine attempt to resolve the situation. We also have nothing to hide. It is public record that our business, like many others during COVID, entered a recovery plan and has since recovered. This has no relevance whatsoever to your order, nor does it justify the language used in your messages. For absolute clarity, your order was lost by the postal service and fully refunded. Any claims suggesting otherwise are incorrect. Anyone can confirm this directly by contacting CTT on +351 210 471 616 and providing the case number SR0025973107. This will confirm the facts and demonstrate that the statements made in this review are not accurate. The ongoing daily use of abusive language, threats, and repeated accusations does not change the outcome of a case that has already been resolved. If you wish to proceed constructively, you may contact us during working hours with appropriate conduct. Otherwise, this matter will continue to be handled through the appropriate channels. Tomasz if you would simply contact CTT directly on +351 210 471 616 and provide the case number SR0025973107, they will confirm that the parcel was lost within their network and that the information we have provided is accurate. Their team at the Post speaks English and can clarify this for you. This situation could have been resolved by you verifying the facts first with the postal service rather than continuing with inappropriate language in messages and emails.
Kind regards,
The Yum Family Shop
Bestellt 25.2 2026 am 16.3.2026 die…
Bestellt 25.2 2026 am 16.3.2026 die Firma Kontaktiert wo meine Ware bleibt habe bis heute 20.3.26 keine Antwort bekommen.
Nie mehr wieder nicht zu empfehlen.
Kirchermeier
20 marzo 2026
Non scritta su invito
Risposta di Yumbiltong
Wir bedauern diese Bewertung.
Ihre Bestellung wurde am 25.02. am Abend aufgegeben und ist somit erst am nächsten Werktag in die Bearbeitung und Versandwarteschlange gegangen. Unsere Versandzeiten sind klar auf unserer Website in Werktagen (Montag bis Freitag) angegeben.
Bitte beachten Sie auch, dass es aktuell vereinzelt zu Verzögerungen bei den Versanddienstleistern kommen kann, unter anderem durch stark gestiegene Treibstoffpreise im Zusammenhang mit der aktuellen Situation. Darauf haben wir leider keinen Einfluss.
Alle Kundenanfragen werden während der Arbeitszeiten und in der Reihenfolge ihres Eingangs bearbeitet, um einen fairen Service für alle zu gewährleisten.
Wir bearbeiten täglich zwischen 200 und 300 Bestellungen, und wenn es zu einem Problem kommt, wird dieses über unser Support-Team korrekt gelöst.
Wir verwalten die Trustpilot-Plattform nicht und konzentrieren uns stattdessen auf unsere direkten Kunden, wo wir 26.344 positive Bewertungen auf unseren Social-Media-Kanälen haben. Drittanbieter-Bewertungsplattformen spiegeln nicht immer den vollständigen oder verifizierten Verlauf eines Falls wider, weshalb wir empfehlen, uns direkt zu kontaktieren.
Mit freundlichen Grüßen
The Yum Family Shop
SCAMMERS! Non existent customer service!!!
I placed an order on 27th January and it should have arrived by the 13th Feb. I did not arrive by this time, I reached out to customer services and they said the order was delayed by a couple of days. After still not receiving my order a couple of days later I reached out again and they had advised that my package had been lost and if they could not locate it they would refund me. I have contacted them 3 times since to request the refund and I have been ignored.
27 gennaio 2026
Non scritta su invito
Risposta di Yumbiltong
We are sorry to see this review.
This order was already refunded. Anyone wishing to verify this is welcome to contact us directly at billing@yumbiltong.com
and we will gladly provide full proof of the refund.
All customer messages are handled during working hours and in the order they are received to ensure fair service for everyone.
We handle 200 to 300 orders daily, and when something goes wrong, we resolve it properly through our support team.
We do not manage the Trustpilot platform and instead focus on our direct customers, where we have 26,344 positive reviews across our social media channels. Third-party review platforms may not always reflect the full or verified details of a case, which is why we encourage customers to contact us directly for accurate information.
Kind regards
The Yum Family Shop
Ware ist verschimmelt geliefert worden…
Ware ist verschimmelt geliefert worden . Das sind Spanische Schweine.....
Nichts bestellen !!!!!!!!!!!!!!!!!!!!!!!!!!!!
12 febbraio 2026
Non scritta su invito
Risposta di Yumbiltong
Frank,
wir nehmen solche Vorwürfe sehr ernst.
Bei dem von Ihnen erhaltenen Produkt handelt es sich um eine traditionell geräucherte und luftgetrocknete Spezialität. Das, was Sie als „Schimmel“ bezeichnen, ist Teil des natürlichen Reife- und Räucherprozesses. Diese Produkte hängen traditionell mehrere Monate, teilweise bis zu sechs Monate, und entwickeln dabei eine natürliche Oberflächenschicht. Das ist vollkommen normal und typisch für authentische Feinkost.
Vor dem Verzehr wird diese äußere Schicht einfach mit einem Tuch abgerieben oder mit der Messerspitze leicht abgeschabt. Genau so wird es seit Generationen gemacht.
Unsere Versand- und Produktbedingungen sind auf unserer Website klar veröffentlicht. Wir versenden keine Ware im Kühltransport. Der Versand erfolgt bei Raumtemperatur, und mit dem Kauf bestätigen Kunden, dass sie diese Bedingungen verstanden und akzeptiert haben.
Wenn Unklarheiten zur traditionellen Herstellung bestanden hätten, hätten wir Ihnen das gerne direkt erklärt. Beleidigende Aussagen und falsche Behauptungen sind jedoch nicht angemessen.
Wir stehen zu der Qualität und Authentizität unserer Produkte.
Los bollycaos buenos están en Portugal
El envío tardó en total más de dos semanas de Portugal a España debido al mal tiempo y a las borrascas, pero cuando el paquete empezó a moverse tardó cinco días en llegar.
Pedí unos bollycaos a esta tienda portuguesa para probar porque en España los bollycaos están malísimos y me ha sorprendido que en Portugal tienen el mismo sabor que antaño y están buenísimos.
En los correos han sido muy amables contestándome las dudas.
Por mi parte, tienda totalmente recomendable.
10 febbraio 2026
Non scritta su invito
Risposta di Yumbiltong
Thank you dear :) Join is on Social media we dont use Trust Pilot as so many people buy fake reviews to put businesses down
Risposta di Yumbiltong
Pia Simonsen you dont even have a order with us this is a fake review
Mala gestión y fraude
Una empresa por denominarla de alguna manera que solo me hizo un fraude ya que le pedí una cosa y me mandó otra ,además tardaron más de dos meses en entregármelo .una vergüenza ,nunca más consumiré de ella y recomiendo no hacerlo .
4 febbraio 2026
Non scritta su invito
Risposta di Yumbiltong
Fake review
Missing items & the worst customer experience I ever had in my life.
I was excited to find this shop because it offered an amazing selection of items otherwise not available to me locally. I ordered on Nov 22 and received it on Dec 23 which is long (within EU) but ok, I understand it's a busy season. Each item was carefully packaged in bubble wrap and bags and I appreciate the effort to keep it safe during transit. However, one bottle came spilled and three items were completely missing. The box was otherwise intact. I emailed the company with pictures of the broken bottle immediately and was replied to very quickly, which I also appreciate. They asked me to send more pictures and said they would file a claim but because of holidays it would be a lengthy process. I said don't worry about the broken bottle, just compensate for the missing items. I had already binned the box and how can I take a photo to prove the items were missing anyway. And then I was ghosted. I followed up multiple times, waited for the holidays to be over, emailed again after New Year's and never got a reply again.
It's very sad because I was excited to find a shop stocking my favorite items. Customer service is horrendous. Never again.
---After receiving a reply I changed my review from 2 to 1 stars ---
1. I was definitely missing three items. One bottle broken.
2. I was not replied to after Dec 23rd. Or issued a refund or a store credit (as they state in their ToS they issue store credit for missing items and customer has to pay their shipping again). I checked spam as well.As my store account.
3. I did understand it was Xmas season and waited until Jan 5th to follow up with proper email, not just a word 'hello' and I did provide them with screenshots of said emails later on. Clearly an issue of their system or computer illiteracy.
4. They called me, sent me multiple emails asking to delete the review, long rants about disabled staff and CCTV and God and tax.
5. I have not been issued a refund as of yet.
--edit 3----
Refund received, along with five paragraphs of "May you receive a hundredfold of what you did to my staff. Your dishonesty is frightening....Please enjoy the refund....Life is short! believe me..."
7 gennaio 2026
Non scritta su invito
Risposta di Yumbiltong
We are sorry to hear that you are unhappy, however your review does not accurately reflect what occurred.
Your order was packed and dispatched in full. When you contacted us before Christmas regarding a spilled bottle, our team responded promptly and requested additional photos so the matter could be assessed and, if applicable, raised with the courier.
Despite this being during our busiest period, and outside normal working hours, staff attended the office on the evening of 24 December to issue a credit note and store credit as a goodwill gesture. Our holiday closure from 25 December to 2 January is clearly stated on our website.
Regarding communication, on 3 January we received an email containing only the word “hello”, with no order reference or context. For security reasons, messages without sufficient information are not actioned. When further contact was made, our team explained the situation again, including our store policy.
At no point was compensation refused. Store credit was issued in line with our published terms, which are visible prior to purchase. The business owner also contacted you directly to discuss your concerns. While we understand your request for a cash refund, we are unable to override established store policies on a case-by-case basis.
We always aim to support our customers, especially during peak periods, but we must apply our policies consistently and fairly.
We still waiting for your reply to email
Love this shop
Love this shop, always so sweet and kind with replies, just love all the goodies, will never stop buying or getting enough of all the candy kinds
25 novembre 2025
Risposta di Yumbiltong
thanks Join is on Social media we dont use Trust Pilot as so many people buy fake reviews to put businesses down
Not just a shop they’re not Amazon
Not just a shop they’re not Amazon. When you email, you get a real human writing back. Every item in my box was wrapped in brown paper. Authentic shop and great quality, with excellent value for money. I don’t mind paying more to support a small business in need rather than a machine empire.
Look, I’m about to place my 31st order for these, and I cannot get enough. You get tons of free gifts once you’ve ordered more than ten times. The reviewer who wrote “poorly” must be high on something. If you can’t afford shipping, don’t buy. Seriously, where do people get off? On Amazon I pay 29 for under a kilo and the item arrives looking like it went to hell and back. With this shop, that will never happen.
Cannot recommend it enough. If you read bad reviews, they’re all petty someone gets sent a missing item and then gets a refund for it. Like… hello? Or they get offered a replacement. Really, if I order something, I’d rather get something than nothing, just saying. If you don’t have money, maybe leave buying to real buyers.
This shop is cool, the staff are sweet and kind. I even get a smiley note inside the box if they need to explain something. No other shops do this anymore. There is nothing like humans and supporting good people who spend all their money helping those in need. I’ll never stop buying here.
2 novembre 2025
Risposta di Yumbiltong
thanks Join is on Social media we dont use Trust Pilot as so many people buy fake reviews to put businesses down
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