Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

Placed an order on 9/10/25 for long cardigans. I reached out to them on 9/13 and I did receive a response back on 9/22 in which they provided tracking info. Reached out again on 9/25 because the track... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I also have the same complaint everybody else. I ordered some clothes and they were delivered to a different address who knows where supposedly. Thankfully I used my PayPal and was immediately refund... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Horrible experience. I never received my order. They just said oh it was delivered check with your neighbor and the post office There was never any tracking number updates. It showed as never ship... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I ORDER SUN CONSTRUCTION SHIRTS BACK IN JUNE ON THE 27TH I STILL HAVEN'T RECEIVED IT YET ..I checked on the tracking and shows DELIVERED like WHERE??? shows was delivered on the 14 of July but I didn'... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento

Scritti dall'azienda

Yūjin Clothing is a Japanese Anime Streetwear Clothing Brand, created for fans by fans. The perfect mix between Streetwear and Anime Culture. Shop now!


Informazioni di contatto

1,5

Pessimo

TrustScore 1.5 su 5

53 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

This is a scam company

This is a scam company, you pay, they don't deliver, they keep the US$10 and you loose... imagine how many $10 s they keep and they can make $1000's a week if 100 people place an order. Avoid like the plague.

21 novembre 2024
Non scritta su invito
Logo di YUJIN CLOTHING

Risposta di YUJIN CLOTHING

Hi,

A lot of people are ordering from another store and flagging us by mistake. Can you please let us know the website where you ordered, the products, and the order number so we can confirm this with you?

Best regards,
Matt

Valutata 1 stelle su 5

Scam

Scam! Never received and they don’t respond to emails. DON’T ORDER FROM THIS WEBSITE!

12 ottobre 2024
Non scritta su invito
Logo di YUJIN CLOTHING

Risposta di YUJIN CLOTHING

Hi, we don't have any orders with your information. Are you sure you purchased from our site www.yujinclothing.com? We have seen this same scenario with orders from other sites that are not ours.

Valutata 5 stelle su 5

Fast , responsive, and high quality

Super impressed with the quality and the response time from custome support. Ordered a few times and always had a great experience. I Think some reviews here might be misleading, it´s been nothing but positive for me.

30 ottobre 2024
Non scritta su invito
Logo di YUJIN CLOTHING

Risposta di YUJIN CLOTHING

Thanks for taking the time!

Valutata 1 stelle su 5

Do not trust - items not recived and only partial refund offered

You dont get a confirmation email of your order. I contacted them 1 month aster order as not received. They requested I contact my local post office and check with neighbours as delivery was made on a Saturday evening (19/10). I told them that UK post office does not deliver on Sat evening and I have a video door bell and there was no attempt at delivery on this day. They offered me a partial refund and exluded 11.99 postage that I did not pay! It was free postage over £25!
Luckily I paid via PayPal so I was covered.

25 ottobre 2024
Non scritta su invito
Logo di YUJIN CLOTHING

Risposta di YUJIN CLOTHING

Hi,

A lot of people are ordering from another store and flagging us by mistake. Can you please let us know the website where you ordered, the products, and the order number so we can confirm this with you?

Best regards,
Matt

Valutata 1 stelle su 5

Company is scam!

Company is scam!! Don't even get an confirmation email to say what been ordered or anything just take your money!! I'm reporting it the bank

19 ottobre 2024
Non scritta su invito
Logo di YUJIN CLOTHING

Risposta di YUJIN CLOTHING

Hi,

Can you please send us your order # so we can watch closely for your case?

Best regards,
Matt

Valutata 1 stelle su 5

Ordered clothing never recieved.

Ordered clothing. Never got a confirmation. Emailed about getting my confirmation 3 times. Finally got a response that itbwas delivered and of course, it was not. They blamed it on thier logistics company (China Post)They then offered me a partial refund with me still paying shipping costs.
SCAM. I dont believe that it was ever shipped. I think this is their scam. They get to keep shipiing money when they have never even shipped anything out.

3 settembre 2024
Non scritta su invito
Logo di YUJIN CLOTHING

Risposta di YUJIN CLOTHING

Hi,

If the order is not marked as delivered we never keep the money from that order, we will either refund the customer or reship the item as express shipping. If you are still facing this issue, please get in touch with us at support@yujinclothing.com

Best regards,
Matt

Valutata 1 stelle su 5

Buyer beware!

Ordered from this company but never received anything. On contacting them , they originally claimed that my items were on the way, they then claimed that they had been delivered. I pointed out that according to my cctv no delivery had been attempted and then there response was that there had been a logistics error. They have offered a partial refund but are expecting me to pay £6.99 postage fee. I Don believe that my it were posted! Buyer beware!

4 settembre 2024
Non scritta su invito
Logo di YUJIN CLOTHING

Risposta di YUJIN CLOTHING

Hi,

If the order is not marked as delivered we never keep the money from that order, we will either refund the customer or reship the item as express shipping. If you are still facing this issue, please get in touch with us at support@yujinclothing.com

Best regards,
Matt

Valutata 1 stelle su 5

I ordered 3 dresses about 2 months ago…

I ordered 3 dresses about 2 months ago and still not received them what can I do about this

3 luglio 2024
Non scritta su invito
Logo di YUJIN CLOTHING

Risposta di YUJIN CLOTHING

Hi,

We don't sell dresses, we have seen different customers ordering from HK YUJIN CO, thinking that's our company. It is not. Please double-check where you ordered your items, our website is www.yujinclothing.com

If you have any questions, please let us know,

Best regards,
Matt

Valutata 1 stelle su 5

Poor Quality, Incompetent Customer Service

The quality of their clothing is really poor, espeically considering the price. They charge on average £30 for one T-shirt, which will have a print of pretty average quality, on very thin, cheap, material. They will also draw out the process for getting refund as long as is physically possible. I have requested one 6 times (for one item!) in consecutive emails - im still waiting to hear whether I will get a refund or if they are processing it. My first 2 requests were "missed" and they just sent the same item to me again, after I have returned the original (stained) item and after I specifically asked them NOT to send a replacement. They have actively avoided answering direct questions and purposefully fob you off with none responses or treat your 6th email as though its the first time they have heard about you or your issue. I can only recommend them if you want to waste your time and your money. Avoid.

4 aprile 2024
Non scritta su invito
Logo di YUJIN CLOTHING

Risposta di YUJIN CLOTHING

Hi Tom,

How are you doing? Hope you are doing great! I have seen your case and it looks like it was not the experience you expected. Please know that most of the time when we receive claims of items that are not perfect, with stains or damaged, we ship a new item asap as express shipping, as a general rule so our customers can have their items back. We feel sorry this was not the experience you expected and your feedback helped us improve. If you still want us to watch for this case please send us an email to support@yujinclothing.com and we will watch this closely.

Best regards,
Matt

Valutata 1 stelle su 5

Placed an order for 6 pack pair of…

Placed an order for 6 pack pair of pants 12/7/23. Never received anything. Tried email 3 times no response. Pretty sad 😞
They got my money tho 🤑
Won't do that again

7 dicembre 2023
Non scritta su invito
Logo di YUJIN CLOTHING

Risposta di YUJIN CLOTHING

Hi,

How are you doing? Hope you are doing great! Can you please email us at support@yujinclothing.com because that's not how we proceed, so we can look at your case and find the best resolution, you either get the items or your money back, we never do the opposite. Looking forward to hearing from you,

Have a great week!

Best regards,
Matt

Valutata 5 stelle su 5

Great products and customer service didnt let me down.

I ordered two awesome Tshirts online but chose the wrong size.. it is always a bit difficult ordering online, and it was a bit frustrating because they came from different delivery centres but the customer service really did look after me and follow through on organising different sizes in the end. It is a teeny bit expensive ordering in $AUD, but in the end I am really satisfied because the designs and also quality is really great. Just make sure you think carefully on the sizing. I am 6'2" and 87kgs, Large was the right pick.

16 novembre 2023
Non scritta su invito
Logo di YUJIN CLOTHING

Risposta di YUJIN CLOTHING

Hey! How are you doing? Hope you are doing great! Thanks for that amazing review and for showing love to us. Really means a lot. Hope to see you around soon!

Have an amazing week!

Best regards,
Matt

Valutata 5 stelle su 5

Really cool designs, great customer service!

Pretty great quality clothing! perfect gifts for birthdays!
I've only had 1 bad experience, which was i got a shirt with bad sewing. like the sewing lines weren't in the correct spots, but it was still good quality. I asked for my money back or a new shirt, and they actually gave me the same shirt back for free! pretty poggers!

20 febbraio 2022
Non scritta su invito
Logo di YUJIN CLOTHING

Risposta di YUJIN CLOTHING

Hi!

How are you doing? Hope you are doing great! Thanks for that amazing review and for showing love to us. Really means a lot. So happy you had an amazing experience with us, appreciate taking the time to leave a review :)

Hope to see you around soon!

Have an amazing week!

Best regards,
Matt

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più