Brilliant service and delivery. The tiles arrived on the day and time as specified in the comms sent by the company, and in perfect condition. I am very happy with their website, the variety of tile... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The tiles are incredibly beautiful, especially when you see them in real life, rather than online. The ordering process was very easy and efficient, keeping me informed at each stage of delivery.... Leggi di più
L'azienda ha risposto
Friendly helpful staff. Happy to let me browse, no ‘hard sales’ patter Knowledgable Made order over phone to collect - v efficient and quick
Everything was top notch, until I needed more Grout and 1 more tile, I rang the number for ever, then had to go to the shop only to be told there is no phone line, it is ridiculous that you have to go... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Fayrouz Tile & Stone is a design-led tile brand shaped by the people who use our products every day. From the beginning, our customers have played a central role in how the business has grown. Feedback, real projects, and lived spaces continue to influence how we curate our collections, refine our service, and improve the overall experience — without changing the quality or reliability our customers expect. Customer service is a key part of who we are. Our team is known for being approachable, knowledgeable, and genuinely helpful, whether that’s supporting customers with product choices, technical questions, or order queries. We take pride in offering clear advice, honest guidance, and support at every stage of a project. The move to Fayrouz Tile & Stone reflects a more considered, design-focused approach, while remaining the same team, offering the same tiles and the same level of care.
Informazioni di contatto
London, Regno Unito
- 02078707632
- reviews@fayrouztileandstone.com
- yourtiles.com
4,7
Eccellente
1K recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ordering was made very easy
Ordering was made very easy, the calculator was also literally 1 tile perfect, so nothing left over, as the tiler used the 1 tile to make a edge. Fantastic
18 novembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Tony,
Thank you for the fantastic review! We're so glad to hear the ordering process was smooth and that the tile calculator worked out perfectly! We’re so pleased you’re happy with the results.
Many thanks,
Your Tiles
Very happy with the service and product…
Very happy with the service and product from Yourtiles. They look incredible and id absolutely order from here again. Keep up the great work!
11 dicembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Ross,
Thank you for such a glowing review! We’re delighted that you’re happy with both the service and the tiles—it means a lot to us. We’d be thrilled to help with any future projects. Thanks for the encouragement, too!
Many thanks,
Your Tiles
I am very happy for they services.
I am very happy for they services.
I will use again for sure.
Thank you
3 dicembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Daniel,
Thank you for your kind review! We’re so pleased to hear you’re happy with our service. We look forward to helping you again in the future!
Many thanks,
Your Tiles
Absolutely appalling
Absolutely appalling. Worst customer experience I’ve ever had.
Allowed me to order and pay for 60 tiles that they didn’t have. Confirmed the order, took the money out of my account and gave me a delivery date the following Monday. Called me on Friday at 16:00 to say they actually didn’t have them, when it was too late for me to do anything.
Second part of my order I was told would be delivered on Monday. Received a call at 9am that day to say this couldn’t be done.
This is the same company as artisan tiles, who I had to order extra tiles from and pay another £35 delivery charge with. This delivery also didn’t arrive on the stated date. I was told by a manager of Your Tiles that they weren’t the same company but somehow refunded me the delivery charge for Artisan Tiles as well. Very dodgy.
I could go on and on about my experience, appalling from start to finish. Tiles themselves are fine but I wish I’d never gone anywhere near these two companies. Atrocious.
3 dicembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Mike,
We’re sorry to hear about the issues with your order and wanted to address your concerns.
It appears there was a rare system error that allowed your order to be processed even though the tiles were out of stock. We apologise for this oversight and contacted you as soon as we became aware of the issue to inform you.
I can confirm that you were refunded for the out-of-stock items as well as the delivery charge for the remaining items in your order.
Regarding your comments about Artisan Tile Company, we’d like to clarify that Your Tiles and Artisan Tile Company are entirely separate businesses, and it’s not accurate to suggest the two companies are the same.
As for any refund provided by Artisan Tile Company, we are unable to comment on that, as they operate independently.
We’re disappointed your experience with us wasn’t as smooth as we’d like, but we’re glad to hear you were satisfied with the tiles themselves.
Kind regards,
Your Tiles
Excellent tiles store.
Excellent tiles store. Great sample service - whole tiles too. So vital for choosing tiles if you can't get to a shop. Your Tiles has great prices and fabulous range - super website and very helpful, friendly service. The main tiles delivery was excellent - beautiful tiles and arrived in perfect condition. Can't wait to have them installed in our new conservatory.
3 dicembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Ben,
Thank you for your fantastic review! We’re so glad you found our sample service helpful—it’s great to know it made choosing tiles easier for you. We’re so pleased that you’re happy with the beautiful tiles, our range, and the service you received. Best of luck with your new conservatory—we’re sure it will look amazing once the tiles are installed!
Many thanks,
Your Tiles
Risposta di Fayrouz Tile & Stone
Hi Peter,
Thank you for your review. It seems this feedback may have been intended for T W Thomas, and we have no connection to their business. However, we hope your new bathroom brings you lots of joy!
Many thanks,
Your Tiles
Tiles are lovely and great quality
Tiles are lovely and great quality, really pleased with them. I recommend Your Tiles for having a good variety of tiles to choose from. The customer service was helpful and friendly.
Not as happy with the time it takes for them to arrive and that you can only receive them quicker if you pay an extra fee.
28 novembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Rashmi,
Thank you for your lovely review! We’re so pleased to hear you’re happy with the quality of the tiles and the variety we offer. It’s also great to know you found our customer service team helpful and friendly.
Regarding delivery, as tiles are heavy and fragile, we use specialist logistics partners to ensure they arrive safely and in perfect condition. These services are more costly than standard courier options, but we pass the delivery charges directly from the couriers without adding any extra fees or making any profit from them. We also offer priority delivery for customers who need their tiles urgently, which is why this service incurs an additional charge.
We really appreciate your feedback and are delighted that you’re happy with the tiles. If there’s anything else we can help with, don’t hesitate to get in touch!
Many thanks,
Your Tiles
Absolutely brilliant company!
Absolutely brilliant company!! Beautiful tiles and very lovely, helpful staff! My kitchen looks gorgeous! 😀😍
21 ottobre 2024
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Risposta di Fayrouz Tile & Stone
Hi Sharon,
Thank you for your fantastic review! We’re so pleased to hear you love the tiles and that your kitchen looks gorgeous! 😊 It’s also wonderful to know our team could be of help. If you need anything else, we’re always here for you!
Many thanks,
Your Tiles
I’m very happy with my tiles they came…
I’m very happy with my tiles they came on time ,
30 novembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Debbie,
Thank you for your feedback! We're so glad to hear that you're happy with your tiles and that they arrived on time. It looks like the 1-star rating might have been a mistake, but if there’s anything we can assist with, please don’t hesitate to let us know!
Many thanks,
Your Tiles
great service.
Arrived on a pallet very well packaged.
Contents all in tact.
Delivery driver wheeled on a pallet truck up the lane right up to the door.
Excellent service.
Looking forward to starting tiling in the new year.
Big thanks to all involved.
25 novembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Andy,
Thank you for the fantastic review! We’re so glad to hear everything arrived safely and that the delivery driver went the extra mile! 😊 Best of luck with your tiling project in the new year, and if you need anything else, don’t hesitate to get in touch.
Many thanks,
Your Tiles
Dreadful delivery experience
Although the tiles are great . Delivery was shocking . Arrived at 7.30pm in the dark and would not put into house . Just to leave in street . As I live alone and the tiles were too heavy to lift . It was a nightmare . Delivery should be in daylight hours 9-5 or with notice so that I could arrange help .
26 novembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Karan,
Thank you for your feedback. We’re pleased to hear that you’re happy with the tiles, but we’d like to take this opportunity to address your concerns regarding the delivery.
As the tiles were large format, they were sent via one of our specialist haulage companies. These companies are specifically chosen because they are better equipped to handle heavy and fragile items safely, ensuring the tiles arrive in good condition. However, unlike local couriers, they unfortunately don’t offer the same level of tracking or timed delivery slots that many of us have come to expect.
It is outlined in our terms and conditions that:
- The delivery will take place on a specified day, but we cannot supply a time for delivery.
- Drivers are not insured to go into any property or take items off a pallet. It is the customer’s responsibility to arrange for products to be taken into the property once the driver has brought the pallet as close to the entrance as possible.
Regarding the delivery time, delays can occasionally happen due to traffic or road conditions. While this can sometimes result in deliveries outside of regular hours, we always prioritise getting orders to our customers on the day promised to avoid project delays.
If customers need updates on their delivery, we encourage them to contact our team, and we will always do our best to provide assistance and support.
We hope you are happy with your tiles and the final outcome of your project!
Many thanks,
Your Tiles
Marvellous tiles
Great communication. Tiles arrived safely and in good time. The tiles themselves are beautiful.
28 novembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Carol,
Thank you for the lovely review! We’re so glad to hear that you’re happy with the communication, delivery, and most importantly, the beautiful tiles. If you need anything else, don’t hesitate to reach out.
Many thanks,
Your Tiles
Fab customer service!
Fab customer service!
Tiles are beautiful and easy to install
24 novembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Rachel,
Thank you for the fantastic review! We’re so pleased to hear that you had a great experience with our customer service and that you love the tiles. It’s great to know they were easy to install too! If you need anything else, we’re always here to help.
Many thanks,
Your Tiles
Great company
Great company, beautiful tiles and incredible efficient customer services. I had two tiles that were broken when delivered and two more were sent out the next day. Great value for money too. I am thrilled. Thabk you and will use again
1 novembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Flora,
Thank you so much for your lovely review! Its wonderful to hear you’re happy with the tiles and that our customer service team could resolve the issue quickly for you.
We look forward to helping you again with your next project!
Many thanks,
Your Tiles
Gorgeous tiles all delivered on time…
Gorgeous tiles all delivered on time and perfectly packaged with no damage
20 novembre 2024
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Rebecca,
Thank you for the fantastic review! We’re so pleased to hear that you loved the tiles and that they arrived on time and in perfect condition. If you need anything else, we’re always here to help.
Many thanks,
Your Tiles
Great product and great service
24 novembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Neil,
Thank you for taking the time to leave us a review! We’re so pleased to hear you were happy with both the product and the service. If there’s anything else you need, don’t hesitate to get in touch.
Many thanks,
Your Tiles
I don’t usually right a review but Your…
I don’t usually right a review but Your Tiles definitely deserve a mention. Excellent customer service, great quality tiles and delivered to my door on the quoted date.
24 novembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Caroline,
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear that you were pleased with our customer service, the tiles, and the delivery! It really means a lot to us—thank you for your kind words!
Many thanks,
Your Tiles
Loved the tiles
Loved the tiles, packaged very well and delivered super fast. Also quite reasonably priced I thought, very happy, will give my kitchen a bit of Spanish style which is what I wanted.
22 novembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Ruth,
Thank you for the lovely review! We’re so glad to hear that you’re happy with the tiles, and the delivery.
The Ivy Rose tiles are such a beautiful choice, and it’s wonderful to know they’ll bring a bit of Spanish style to your kitchen—¡qué fantástico!
If you need anything else, we’re always here to help.
Many thanks,
Your Tiles
Beautiful tiles
Beautiful tiles, great prices and speedy delivery.
21 novembre 2024
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Risposta di Fayrouz Tile & Stone
Hi Karolina,
Thank you for the fantastic review! It's great to hear that you love the tiles, and were happy with the price and delivery. If you need anything else, we’re always here to help!
Many thanks,
Your Tiles
On time delivery with helpful driver
On time delivery with helpful driver. Beautiful tiles.
19 novembre 2024
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Risposta di Fayrouz Tile & Stone
Good Morning,
Thank you for your kind review! We’re so pleased to hear that your tiles arrived on time and that the delivery driver was helpful. Enjoy your tiles, and let us know if we can assist with anything else!
Many thanks,
Your Tiles
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