Brilliant service and delivery. The tiles arrived on the day and time as specified in the comms sent by the company, and in perfect condition. I am very happy with their website, the variety of tile... Leggi di più
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The tiles are incredibly beautiful, especially when you see them in real life, rather than online. The ordering process was very easy and efficient, keeping me informed at each stage of delivery.... Leggi di più
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Friendly helpful staff. Happy to let me browse, no ‘hard sales’ patter Knowledgable Made order over phone to collect - v efficient and quick
Everything was top notch, until I needed more Grout and 1 more tile, I rang the number for ever, then had to go to the shop only to be told there is no phone line, it is ridiculous that you have to go... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Fayrouz Tile & Stone is a design-led tile brand shaped by the people who use our products every day. From the beginning, our customers have played a central role in how the business has grown. Feedback, real projects, and lived spaces continue to influence how we curate our collections, refine our service, and improve the overall experience — without changing the quality or reliability our customers expect. Customer service is a key part of who we are. Our team is known for being approachable, knowledgeable, and genuinely helpful, whether that’s supporting customers with product choices, technical questions, or order queries. We take pride in offering clear advice, honest guidance, and support at every stage of a project. The move to Fayrouz Tile & Stone reflects a more considered, design-focused approach, while remaining the same team, offering the same tiles and the same level of care.
Informazioni di contatto
London, Regno Unito
- 02078707632
- reviews@fayrouztileandstone.com
- yourtiles.com
4,7
Eccellente
1K recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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no phone number
Everything was top notch, until I needed more Grout and 1 more tile, I rang the number for ever, then had to go to the shop only to be told there is no phone line, it is ridiculous that you have to go through customer service to buy extras and they cost more !!!
22 maggio 2026
Non scritta su invito
Friendly helpful staff.
Friendly helpful staff.
Happy to let me browse, no ‘hard sales’ patter
Knowledgable
Made order over phone to collect - v efficient and quick
26 maggio 2026
Non scritta su invito
Great designs, super responsive.
Great designs, super responsive in sending samples and final selection, all of which arrived well wrapped and consequently undamaged.
28 maggio 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re delighted to hear you were pleased with the tile designs and that both your samples and final order arrived quickly and in perfect condition.
It’s great to know everything was well packaged and that the process ran smoothly from start to finish. We really appreciate your support.
Many thanks,
Fayrouz Tile & Stone
Brilliant service, delivery and merchandise
Brilliant service and delivery. The tiles arrived on the day and time as specified in the comms sent by the company, and in perfect condition. I am very happy with their website, the variety of tiles on offer, speedy and timely delivery, and the beautiful tiles. Thank you
22 maggio 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi,
Thank you for your wonderful review. We’re delighted to hear your order arrived exactly as scheduled and in perfect condition.
It’s also lovely to know you were happy with the website experience, tile selection and delivery process. We really appreciate your kind feedback and are so pleased you love the tiles.
Many thanks,
Fayrouz Tile & Stone
A lovely choice of tiles
A lovely choice of tiles. Easy to order.
Arrived quickly.
So safely packed.
We are very pleased with our tiles.
We would definately order from Fayrouz Tile and Stone again. Thank you.
11 maggio 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Carole,
Thank you for your lovely review. We’re so pleased to hear you found the ordering process straightforward and that your tiles arrived quickly and safely packaged.
It’s wonderful to know you’re happy with your tiles, and we really appreciate your kind comments.
Many thanks,
Fayrouz Tile & Stone
Very nice products
Very nice products, good delivery without any problems
7 maggio 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Liliana,
Thank you for your review. We’re pleased to hear you were happy with the tiles and that your delivery arrived smoothly without any issues.
We really appreciate your support.
Many thanks,
Fayrouz Tile & Stone
The tiles are incredibly beautiful
The tiles are incredibly beautiful, especially when you see them in real life, rather than online. The ordering process was very easy and efficient, keeping me informed at each stage of delivery.
It's great to be able to see the tiles in the shop which gives a much better idea of what to expect. The Cross Street shop is lovely and Karmen was a delight to deal with. She helped with additional orders efficiently and professionally. She knows the stock backwards and has a strong aesthetic sense and understanding of the importance of colour for the grout. Above all she is friendly, warm, enaged and charming. One does not feel 'sold to'. She genuinely helped me find the right solutions and was interested in my project. I very much enjoyed dealing with her.
29 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Alice,
Thank you for taking the time to leave such a thoughtful review. We’re so pleased to hear you’ve had a positive experience with both the tiles and the service you received throughout your project.
It’s wonderful to know visiting the showroom helped give you a clearer sense of the materials in person, and we’ll be sure to pass your kind comments on. She’ll be delighted to hear how much her support, knowledge and guidance were appreciated.
We hope your finished space comes together beautifully and thank you again for choosing Fayrouz Tile & Stone.
Many thanks,
Fayrouz Tile & Stone
Fantastic products
Fantastic products, very attentive service and fast delivery. Great communication throughout. The only downside is the opening hours. We bought tiles for our bathroom, but we'll definitely be back for other projects. The tiles are top quality. Can only recommend
5 maggio 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Erika,
Thank you for your review — we’re so pleased to hear you were happy with the tiles, service and communication throughout.
It’s great to know the quality met expectations and that you had a positive experience overall. We also appreciate your feedback regarding opening hours.
Thank you again for your recommendation, and we look forward to helping with your future projects.
Many thanks,
Fayrouz Tile & Stone
Love these tiles so much
Love these tiles so much. They are perfect for our kitchen and look great. Very simple process ordering and delivery. Would recommend.
29 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Beth,
Thank you for your review — we’re so pleased to hear you love the tiles and that they’ve worked perfectly in your kitchen.
It’s great to know the ordering and delivery process felt straightforward as well. We really appreciate your recommendation and thank you for taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Nice tiles, would recommend.
The tiles arrived in good time and were on the whole really good quality. There is a slight fading to the face which takes the clarity from the finish, but overall I am happy with them.
4 maggio 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Ian,
Thank you for your review — we’re pleased to hear you’re happy with the tiles overall and that they arrived in good time.
In terms of the finish, some tiles are designed with subtle tonal variation or a softer surface detail. This is often part of the overall look rather than a defect.
We appreciate your feedback and your recommendation.
Many thanks,
Fayrouz Tile & Stone
Delivery and Product great
Delivery efficient, driver helpful with taking heavy tiles into the hallway. Really love these tiles and the tiler did too!
28 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Janet,
Thank you for your review — we’re so pleased to hear you’re happy with both the delivery and the tiles.
It’s great to know everything arrived efficiently and that the driver was helpful on arrival. Lovely to hear your tiler approved too.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Great service and great selection of…
Great service and great selection of tiles. We would recommend!
27 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Ivan,
Thank you for your review — we’re really pleased to hear you’re happy with the service and selection.
We appreciate your recommendation and thank you for taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Fabulous
From tile samples to the full order the whole process was flawless.
All arrived on time and intact (which I wasn’t expecting!) and even the delivery driver was lovely.
I highly recommend Fayrouz tiles to everyone looking for high quality tiles you just can get anywhere else.
29 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Julie,
Thank you for your review — we’re so pleased to hear the whole process felt smooth from samples through to your full order.
It’s great to know everything arrived on time and in good condition, and we’ll be sure to pass your kind comments on to the delivery team as well.
We really appreciate your recommendation and hope you enjoy your tiles.
Many thanks,
Fayrouz Tile & Stone
Tiles were great and look fabulous now…
Tiles were great and look fabulous now they're up. Service was good too.
What was not good was the recommended tile cement/grout. The recommendation for the number of tiles was 2x3kg bags but the first bag was finished after barely 1/4 of the tiles were up. I saved the other to grout with but that went off far too quickly to finish the job.
So in summary everything was excellent apart from the cement which was rubbish.
26 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Ric,
Thank you for your review — we’re really pleased to hear the tiles look great now they’re installed and that you were happy with the service.
We appreciate your feedback regarding the adhesive and grout. The quantities suggested on our website are estimates based on standard assumptions. In practice, factors like surface conditions, tile size, application method and working time can all affect how much is needed and how quickly the product sets.
We’ll take your comments on board, and if you ever need guidance on quantities for a specific project, our team is always happy to help.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles delivered quickly
Beautiful tiles delivered quickly. Communication excellent. Thanks x
19 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Christine,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
It’s great to know everything arrived quickly and that the communication met your expectations.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
A great company to buy from
Tiles look and feel great. Amazing selection on webpage. Samples arrived very quickly. Main order arrived ahead of schedule. Customer services were lovely. Tiles packaged extremely well. Doorstep is now the pride of the street!
Only 2 minor flaws in the perfect experience:
1) The tile quantity calculator doesn’t stand up against numpitude so ended up only tiling 1 doorstep rather than 2 - long story due to patterns
2) The webpage isn’t perfect to use on a mobile phone, especially when there are too many amazing tiles to choose from - too many options and the list going back to the 1st items each time
But neither issue stops me giving a 5 star review as everything else was a chef’s kiss top notch
21 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Vicki,
Thank you for your review — we’re really pleased to hear you’re so happy with the tiles and the overall experience.
It’s great to know the samples and main order arrived quickly, and that the packaging and service stood out. Hearing that your doorstep is now the pride of the street is lovely to read.
We appreciate your feedback on both the tile calculator and mobile browsing experience. The calculator is designed as an estimate and doesn’t account for more complex layouts or patterns, but we’ll certainly take your comments on board as we continue to improve the website.
Thank you again for taking the time to share such detailed feedback.
Many thanks,
Fayrouz Tile & Stone
First class quality tiles
First class quality tiles. Very well packaged and good delivery time.
Would recommend
29 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear you’re happy with the quality of the tiles.
It’s great to know everything arrived well packaged and within a good timeframe. We also appreciate your recommendation.
Many thanks,
Fayrouz Tile & Stone
Beautiful unique tiles
Beautiful unique tiles, packaged safely and sent quickly. The admin team helped out with a query and even called me back to make sure everything was suitable. It’s so unusual these days to be able to speak to a human! Would highly recommend. Thank you.
24 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re so pleased to hear you had a positive experience with both the tiles and our team.
It’s great to know everything arrived safely and that your query was handled in a helpful and personal way. We’ll be sure to pass your kind comments on to the team.
We really appreciate your recommendation and thank you for taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Victorian Tiles
From ordering our tiles on your website, to the very swift delivery, I could not be more impressed.
Thank you
6 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Claire,
Thank you for your review — we’re so pleased to hear you had a smooth experience from ordering through to delivery.
It’s great to know everything arrived quickly and met your expectations. We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles and fast delivery.
9 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Philippa,
Thank you for your review — we’re so pleased to hear you’re happy with the tiles and that your delivery arrived quickly.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
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