Y and S Marble LTD Recensioni 

171
•
TrustScore 4 su 5

4,0

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Valutata 4 stelle su 5

We got a fantastic service from Y&S. All the guys Ala, Abir, Antony, Musa and Yaya very helpful and friendly. It took 3 days from templating to fit the worktop. The beautiful workstop is the best par... Leggi di più

Valutata 4 stelle su 5

The quality of the product and finished installation is of a very good standard. The only criticisms relate to customer service. Firstly they did not bring their own cutting bench to do some trimming... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Recommended by our kitchen fitting company. Turned up with equipment on a tripod to measure, so thought all was good. On fitting day we heard machine use, cutting or grinding, but nothing said to us.... Leggi di più

Valutata 5 stelle su 5

I am so pleased that I chose this company for my quartz worktop and splashbacks. I mainly dealt with Amit over the phone and via WhatsApp. He is very professional, he answers any queries straight... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Taglio pietra

Scritti dall'azienda

'Quartz, Granite, Marble & Porcelain Worktops & Countertops! We template, supply and install bespoke Stone Work Surfaces, including Kitchen Worktops, Countertops, Wet Rooms, Vanity Units, Tiles & more at unbeatable prices in London and surrounding areas, including Watford, Slough, Reading, Surrey & more! Get in touch for a free quote!


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

171 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(171)

4 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent experience with this company…

Excellent experience with this company - seamless and professional process from quote to installation. Great communication and individual advice throughout the process & one feels that they really care about their customers and the quality of work provided. I would recommend Y and S Marble without hesitation.

15 giugno 2021
Valutata 5 stelle su 5

A fantastic team of people

I’m so so glad to have met the team at y&s marbles. They have helped us to create a kitchen that looks absolutely brilliant. From samples to design and completion. The fitters were very polite and nothing was impossible to put right. Thank you

3 giugno 2021
Non scritta su invito
Valutata 2 stelle su 5

Waste of time, poor customer service.

I found a visit to their showroom very strange and a total waste of time.
After ordering six samples we had a follow up call and were told the sample we liked was available to view at their west Drayton site. We were also told that other larger samples were available to view. We turned up to their offices with two other couples. Those couples were let into their offices. We on the other hand were left outside with one of their staff with just 12 samples and a computer to look through. I kept asking to view larger samples, we had even taken our kitchen doors and floor samples with us. She kept saying yes we can see and then not taking us inside. Then she said to choose our worktop we had to go to Reading and that people choose a worktop just from the sample and computer. I could have done this from home. Then she said we could see other customers worktops at their old place 5 minute drive away where they had a fire. So off we went following another member of staff. When we got there all the customers worktops were uncovered and the man didn’t know what each worktop was. Bits of broken quartz everywhere. Total waste of time and if they treat customers worktop like this there is no way we will give them over 4K for our worktop. Everyone seemed really rude and unhelpful. Who know why other people went into the office and why we weren’t. Very bad.

8 maggio 2021
Non scritta su invito
Valutata 5 stelle su 5

Great company

We took our floor tiles and a piece of our units to colour match. Abi in the office took one look and said you need this worktop. She showed us loads of samples, but said we would end up picking this one. She was right, spot on, she knows her stuff. We booked a time to get the kitchen survey, easy. Every time we called someone answered the phone. Amit Suri met with our builder and they discussed what we had asked for. My builder explained we need it quickly for him to continue and Amit was straight on and got us booked in within 3 days. The end product is awesome, would definitely recommend this company to anyone.
Many thanks again

30 aprile 2021
Valutata 1 stelle su 5

The problem started from seller..

The problem started from seller... that guy promised that they will do the plumbing also and to remove the old worktop/sink/tap and to scrap them for me and he charge me for this. The installation team didn't knew anything about this plus that they arrived without tap and on the next day they delivered the wrong tap (which I didn't accepted) and I didn't had water for 5 days because of this. Even if they charged for plumbing at the end of the day I've been forced to call a plumber to fit the hob on. The initial payment was £1340(for quartz worktop) and for sink and tap it was approximately £500 plus £440 vat ... and they charged another £360 for plumbing and to remove the old worktop which they haven't done and I also didn't got any refund for them plus that I paid another £140 for plumber to connect the gas in the same day ... waisting time and money... 3h job took them 5 days to finished

10 aprile 2021
Logo di Y and S Marble LTD

Risposta di Y and S Marble LTD

Dear Mr. Emil Portitza,

I am sorry to hear that you were unhappy with our service. I would like to point out a few things below regarding this order:

At Y and S Marble, we do not associate with any plumbing, electricals or gas engineering.

We are a stonemasonry company and we only template, supply and install stone worktops.

We offered to remove your existing worktops and dispose of them, as well as installing the new worktop. It is always in the best interest of the customer's safety to ensure they have certified plumbers and engineers to reconnect any water, gas or electricals.

We NEVER charged you for any plumbing or engineering as this is not a service we provide.

In regards to your sink and tap, our third-party 'BLANCO' packed the wrong tap by human error and they were sincerely sorry about this error.

I believe this was replaced immediately and we offered to refund you for the delay.

Once again we have only charged you for the following:

- Worktop removal and disposal
- Template, supply, and the full installation of new worktop
- BLANCO sink
- BLANCO Tap

If there is anything else we can do to ensure you are a satisfied customer, please let us know and email us: sales@yandsmarble.co.uk

Regards,

Y and S Marble







Valutata 5 stelle su 5

Arrangements for template were super…

Arrangements for template were super quick very professional price given later that day was more than a match for other companies.
Guys came with in the week they were outstanding and did a fantastic job will be recommending y s to anyone needing quartz or granite so pleases thank you

12 marzo 2021
Valutata 5 stelle su 5

Happy Lady

The reason I rated them 4* is due to their lateness on the day as I had to call their offices only to be advised that the men were running late. They were quite keen to finish and leave to go to another job. The guys did a very good job and I’m pleased. The two staff members of this company made it possible for me to purchase my quartz worktop from them. I felt valued as a customer

5 marzo 2021
Valutata 3 stelle su 5

Good pre-sales customer service but problems found after installation

The customer service from this Company was initially excellent. I got really good advice on which worktop to order and the team were always responsive to answer my questions. However, although the worktop fitted looks generally very good, I have since found problems with the installation. The sink was not sealed properly resulting in it leaking. Moreover, the splashback behind the hob has been fitted in such a way that The built in extractor fan will not be able to be removed without destroying the cupboard it is in. The company were prompt in sending someone out to re-seal the sink but they did not have time to address the problem with the Splashback being fitted around the extractor fan even though they confirmed it had been done incorrectly. I am in contact with the company to get this resolved and I’m hoping for a positive resolution after which I will update this review.

25 febbraio 2021
Logo di Y and S Marble LTD

Risposta di Y and S Marble LTD

Thank you for your feedback,

It is always useful for small companies to have feedback, as it helps us improve our service. Our aim is always to provide the best customer services and a great product.

I would like to confirm that we will resolve any issue you have and we will not close your account until you are fully satisfied.

Y and S Marble

Valutata 5 stelle su 5

Fast Turnover

Y & S were recommended to us by my son's father in law, and from beginning to end they were very professional. From contacting them to installation only took two weeks. We are very happy with the work they have done and the cost was very reasonable. Paul Rylatt. 30th January 2021

30 gennaio 2021
Non scritta su invito

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