Xerox Recensioni 48

My 2 year old low volume (less than 2000 copies) C405dn multi function device failed and froze during a prompted firmware update. After much searching I could not find a way to factory reset the machine, or manually install firmware, and called the retailer. The device is just out of warranty, but the retailer suggested I call Xerox technical support for help with their failing firmware update. After repeating my name and email address, and how to spell them several times to a representative in the Phillipines, and taking time to explain what I have written above over the course of 45 minutes, the operative confirmed to me that the machine is 'not working' - wow, thanks for that. She just kept repeating I should revert to the retailer even though I explained I knew that the item was out of warranty, and I just wanted someone to tell me how to fix the broken firmware update. We continued to discuss a solution which eventually resulted in her advising that I needed an engineer visit. I asked her how much this would cost and when it could be arranged for, to be told that I would get an email with a quote within 24 hours. Sure enough, the email arrived from Ireland within the time frame defined, asking for all the same details again. I replied instantly, and now 12 days later I have chased for the quote twice to no avail. I don't have the time in my life for this much communication about one small machine of many in our organisation. Throw it in the skip, and buy another device from a reputable brand is my course of action now. Xerox should be ashamed of how they clearly treat a huge number of their customers based on the reviews I have read online. $7 Billion of global sales revenue is clearly more important than sorting out my insignificant printer failing due to their useless firmware. It will make no difference to Xerox but I will never buy the brand again, and hope that this review discourages whatever potential purchases it can from this awful organisation.

Sneaky salesman explained 50% of the costs and never mentioned the other 50%. Got a contract signed under false pre-tenses and then was uncontactable. Left to sell cars 2 months later. Tried following up with Xerox who have 0 customer service and anyone you do speak to couldn't give a flying hoot. Typical big name contractor with no service. I've since learned that local suppliers offer better rates and significantly better service.

If there was a category for zero stars the Xerox would win hands down. Having spend a small fortune on a new Versalink MF machine I have had more days when the machine isn't working than when it is working. I am waiting on my third engineer visit, received a call this morning to say the engineer would be with me AM, but nobody has arrived. apparently the engineer called me today and left me a message .... no, he didn't. Called support and he is booked for 4pm .... its now 5.30

So far today i have called technical support 7 times and 6 times they have hung up on me.

Ive hunted the website and there is nowhere to call or email to Lodge a complaint so i've called technical support who will ask the back office team to call me.

I am not holding my breath for a call back

Sadly I have to agree with other reviewers here. (No ratings above 1 star at the time of writing.)
I bought a small desktop laser printer, the B210.The spec was good, the price was competitive.
But even the best spec is useless if the machine doesn't work.
It proved possible, after much fannying about the xerox site, to install the print driver, but not the wifi print option (I have a small desk).
Customer support was polite but did not help. Multiple calls to after sales and technical support were a waste of time, lengthened by the need to explain the model number, my name, blood group, serial number etc at each call, even internally forwarded connections.
A technician took over my computer to fix the problem. He could not fix it, and now the printer will not even work via the USB connection.
So xerox gave up and said they would send me a new printer. (Would this work? The problem seems to be with the drivers.)
When I phoned to ask where the new printer was they told me it should have been delivered two days ago.
Two weeks later I have a UPS tracking number (the same as for the non-delivery) which says that UPS hasn't collected the package yet.
I called xerox to ask why the package had not been sent. They assured me they would make it a priority. Nothing happened.
After some more digging in the web I found a link to the wifi download, which was not available to download.
So I called xerox again (name, serial number, BMI index, blood pressure) and asked them to send the wifi driver as an email attachment. They seemed to think this was an extraordinary innovation and they would see if that was possible.

Still nothing, no response. I'm no computer genius but I think I can tell when I connect to someone who knows his subject. Xerox seems to employ people whose only talent is to sit at a desk.

Never bothered to respond to my sales emails, thankfully looks like it's not worth chasing them anyway judging by the other reviews here.

We have a Xerox 7500 which just went of warranty last year in july 2019.
Since then I have been attempting to register the product with no success. the helpdesk from warranty support is no help at all as the product was registered under some other user and not me.
This means I cannot purchase extended warranty due to the inability of Xerox Warranty to be able to understand English.
they said the ticket would be processed and rectified in a week.
its now been 1.5 weeks, no phone call, no email no contact to tell me whats going on.

For such a big company why do you sell small printers when you do not have the ability to support them from warranty upwards?
why do you sell warranty when the other end of the phone does not understand a word you say and makes up excuses such as program manager is away, and believe me the 3 times oi have called in the program manager is never there!

To anyone reading this, stay away from Xerox products as they do not care weather they are helping or not absolutely appalling.

Now even after warranty has been purchased, Xerox systems for technical support have not been updated. then accounts admin team want me to send an email to follow up to see when this will be registered, im sorry but this is beyond disbelief that they have a global corporation with systems and they don't even know how to integrate them, absolutely useless, DO NOT BUY XEROX, YOU WILL REGREAT IT!
They expect me to contact someone here with no reference to contact details or anything, how appaling is public relations/customer relations???

This is the rubbish response received from Xerox Customer Relations:

Hello

I hope all is well with you .

I would ask that you Please reach out to someone in your area for assistance . As I would not have the information that you are requesting.

Purchased a printer 12 months ago. The new toner cartridge I bought from them doesn't work. They won't provide telephone help and insist an engineer needs to visit at my cost!
I WON'T be using this company again.