Zaxby's Recensioni 

I VISITED ZAXBY'S ON PASS ROAD IN GULFPORT, MS. From walking in the door until exiting the service was GREAT. When getting to the place to eat, the food was fresh and still hot. We received all the correct condiments. The General manager of this establishment was great in serving us. Shoutout to Shantae for her GREAT customer service.

The young lady with the braids that is handing out the drinks and food has a bad attitude no smile no interaction with customers no nothing no customer service skills at all
6/30/26 6:15pm whiskey rd location

McCrays Mill Road location Zaxbys has Great food at a decent price. With great customer service.

Customer service was horrible drive through girl at the window

I thought last time I visited was just an off day so I went again today. HORRIBLE. Old dry wings with very little sauce probably dried up sitting too long. Fries were half cooked so last time wasn't just an off day appears to be the new way of business at the Lexington nc zaxbys

Service was horrible waited in line for 30 minutes and the cashier was either there for five minutes or gone for 10 horrible

IT WAS HAIR IN MY SALAD , 2 STANDS 2 DIFFERENT COLORS FROM ZAXBYS IN CLINTON MS !

I came here for a second time and it was better than it was the first time.

I just went to Zaxby's for the first time 2 days ago.
I was very unhappy because they have NO dressing or sauces I can have.
I am allergic to MSG and potassium sorbate
I asked for oil and vinegar but they don't have it!
The blue salad was good but I had no dressing because their dressings have preservatives I can't have.
I wish they would consider folks with allergies

I placed an order online on May 28, 2026 through Instacart. It was delivered by an Uber Eats driver. The Chicken and Bacon wrap was delivered to me without any Chicken or Bacon. I called the Zaxbys at the number on the receipt the next day because that's when I discovered no meat. Left a message
No one called me back so I went to Zaxbys on Rt. 87 in Sanford NC. I explained what happened. The manager told me they couldn't do anything because I ordered through a third party. However, the receipt indicates the good originated from that store. They told me to contact Uber Eats. What sense does this make??? Uber Eats merely delivered the order they didnt make it. They all stood there looking blank at me. Lost a good customer.

I have been having problems with the app getting logged in. I have made numerous calls to get this resolved and have asked quite a few times to talk with technical support. Each time I was pretty much blown off. I uninstalled the app and reinstalled quite a few times as requested to no avail. I have in detail told the representatives my dilemma through phone calls and emails and I have been waiting nor for almost three days to get this problem resolved. I can see now why their ratings are so low. They keep going like this, Zaxby's will be another restaurant chain to fold.

We had lunch catered and it was so good it was here on time. The pickles on the side made my day (I hate pickles) and sometimes the juices stay on the food. I really appreciated it. The buns are so fresh, chicken is good, bag of chips and the cookie. Love it

Why is an order of fries $2.99 when you only get a 1/2 of a box full. Zaxbys is being selfish. We work hard for our money just as the owners of Zaxbys does, y'all can do better that than this little serving for $2.99. I spent $60.00 + for my families dinner last night and I'm sure others have spent more, so y'all can do better than this.....

Order through DoorDash and ordered a blue salad first time DoorDash or never order before when I got my salad I had buffalo sauce on it. That’s not what I ordered. Ordered a blue salad after speaking with Zaxby’s and going back to DoorDash. I see a arrow beside the breaded that it is drizzle with buffalo sauce being a first time Dasher once again I didn’t pay attention to that DoorDash would not give me a refund I blame both DoorDash in Zaxbys. If you want to sell a buffalo blue salad, you need to advertise it as a buffalo blue salad. If you advertise a blue salad, you need to sell a blue salad disappointed in Zaxbys always been a fan of Zaxbys first time Dasher will never use DoorDash again.

This was a great experience, excellent customer service!!!, and great food

This place is great! I came back because they missed a chicken tender and they completely gave me a new order. Very polite and im pretty sure she said her name was Jaxon as well, amazing people

I ordered a Chicken Bacon Ranch WRAP -- he REPEATED the order back to me -- but I got home with a Chicken Bacon Ranch QUESADILLA. The quesadilla was so bad (nothing but pieces of chicken and bacon), that I don't even want to taste the wrap now. PLUS... when you call their 1-800 Customer Service number, the recording immediately suggests you call the location directly. I've never had good luck doing THAT before. I think we're done.

I am generally unsatisfied each time I am subjected to a meal from this establishment. With the one exception being the birthday cake milkshake, when made right, I find the quality of their chicken strips to be what I would call lazy. It is as if they do not clean their strips, and simply chop them up and fry them “as-is”, which leaves each strip with a grizzly inedible section that has to be disposed of. You don’t find this in other chicken from similar restaurants. I find the flavor to be unpleasant as well, but likely due to the lingering aftertaste of that one bite you must spit out in each chicken strip. I am shocked that I have not read more reviews with this complaint. It has not been just from one Zaxbys, but from every zaxbys I have gone to since their conception. This has definitely caused my family to rarely choose this option, combined with its exorbitant cost. At that price, you would think they would at least clean their chicken before they fry it up. Anyways, I say this as hopefully constructive feedback, not meaning to be insulting. I just think that many people would eat there more often if their chicken was more consistent and even in its tenderness. It could be a game changer for your company, as it would greatly improve the quality of your product to put in the extra work of cleaning your chicken breast strips. It would definitely make it more then a once a year trip for my family personally.

Richardson location clean food are delicious p

I was a person that was so so proud of Zaxby’s in Newnan. Oh my! What changed! Customer service! Food portions! This is crazy to pay $15+ and your salad looks like this. I was bragging that at least Zaxby salad was up on Chic-fil-a. No longer!!! I ordered Cobb zalad and I am offended. I flew in and thought what food choice I can get to be happy and take home. I made a bad choice tonight.