i’ve used ZAVVI australia for my british blu rays and 4k’s for a few years . They package better than amazon UK and the prices are competitive . Many titles from Amazon UK are forbidden to be sen... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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The classic original t-shirt I was after. Only after I placed the order though did I see that it was coming from England! But didn't take too long. It arrived today, ideal colours and material, com... Leggi di più
L'azienda ha risposto
I have been collecting and buying collectables in Australia for over 30 years. I have stayed away from ZAVVI due to reviews and comments by other collector:s. I thought I would try myself as they had... Leggi di più
L'azienda ha risposto
This is my second order placed with the Zavvi group, and I have to say the experience is improving. Based upon my buying history - an avowed taste for Stranger Things merchandise - I received a recomm... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, Regno Unito
- www.zavvi.com.au
3,7
Nella media
4K recensioni
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Risposta di Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Parcels Undelivered. Messages Ignored.
I can't believe I'm writing this review. But I'm hoping someone reasonable and discerning at Zavvi will see this and consider it.
I'm a collector and I have been buying regularly from Zavvi since 2021. They have a great range of products and the website is fun to browse.
But lately I have been experiencing trouble with parcels not arriving to my address. This has happened a few times in the past, but Zavvi redeemed the situation and I was promptly sent a replacement.
Not anymore. With my two latest orders that I have placed, the tracking states "delivered" but I never received anything.
When I contacted customer service, I got responses from Lisa and Shannon who both were extremely negligent to my concerns.
I get told by both of them that I will get a replacement sent to me and an email confirmation, and I get neither. This occured twice in a row for the same two orders.
I wait for around two weeks only to receive a refund for one of the orders with an automated message. No communication, no clarification and no courtesy.
Then unfortunately my most recent order didn't arrive. It contained two large Jurassic World toy sets that cost over NZ$200. I send a message asking for help.
I receive a message from Shannon saying "Thank you for confirming that you would like a replacement for your order." The same automated response from Lisa and Shannon from before,
after which there is no replacement, no email and no communication. It's like she didn't even read my message. I wasn't asking for a replacement. I asked why my parcel hasn't arrived.
This kind of negligent, careless treatment of a long-term loyal customer who is always happy to buy again and again, is unacceptable.
Afterwards, I have requested refunds for both of my shipped orders, which didn't arrive, and I am waiting for the funds to be credited to my credit card.
I sadly don't think I can buy anything from Zavvi again. It is all because of these careless and empty responses from Lisa and Shannon,
like they just cut and paste the sentences and sent them to me without reading what I said, while my items are either lost in the mail or delivered to a wrong address, I don't know. I can't trust Zavvi to deliver my items anymore, and I can't trust their customer service to fix any problems that might occur.
20 luglio 2026
Non scritta su invito
Risposta di Zavvi
Hi Kevin,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Zavvi
I have been collecting and buying for 30 years
I have been collecting and buying collectables in Australia for over 30 years. I have stayed away from ZAVVI due to reviews and comments by other collector:s. I thought I would try myself as they had a item on order at a good price. And after months of waiting and horrible correspondence the item still has not been delivered. So YES the reviews are true the horror stories I assume as well, it's run like a side hustle no communication through business hours if ANY, and the run around each time. DON'T WASTE YOUR TIME OF MONEY
14 maggio 2026
Non scritta su invito
Risposta di Zavvi
Hi Neil,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
I paid these thieves a pre-order for a…
I paid these thieves a pre-order for a watch ($100) which was due to be released a week later. A few days before launch they put an update saying no longer available. I requested a refund only to be met with an automated bot email and no other way to contact them. They never gave me a refund nor replied to my emails.
Scum of the earth
30 settembre 2025
Non scritta su invito
Risposta di Zavvi
Hi Ibrahim,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
My shipment was lost somewhere
My shipment was lost somewhere, Australia Post tracking says that it wasn’t received by them, Zavvi claimed it was. A refund was promised, yet that was weeks ago. No refund has arrived and they have stopped responding to messages. Two months after I gave them a considerable amount of money, I have neither my goods nor a refund. I seemingly have no further recourse.
Order 757894163
Placed 15/5/26
15 maggio 2026
Non scritta su invito
Risposta di Zavvi
Hi Stuart,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
You allow third party merchants to have…
You allow third party merchants to have popups when order confirmation button is clicked. You allow them to make unauthorised charges to customers cards for shit I didnt want OR AUTHORISE. all your items are above retail, i only came cos youre the last store with that item (because youre overpriced) and you hand over my credit card details to some US based scamming third party site. never again will you get my business.
5 luglio 2026
Risposta di Zavvi
Hi Karl,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Great website
4 luglio 2026
Risposta di Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Risposta di Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Easy and Straight Forward
It was easy, straight forwards and lets hope in January 2027 I get the item I pre-ordered :P
14 giugno 2026
Risposta di Zavvi
Hello,
Thank you for taking the time to leave your review. We truly value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.
If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
Risposta di Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Communication was great
Communication was great, product packed and shipped really quickly. Easy portal to track items. Good quality when arrived
23 maggio 2026
Risposta di Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
order cancelled and I don't need your…
order cancelled and I don't need your stupid 10% coupon
26 maggio 2026
Risposta di Zavvi
Hi Jack,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Don't bother.
Super great company that doesn't know how to stock for preorders.
Ordered Speed Racer 4k Collectors Edition months ago and on the day of release was sent an email saying they didn't stock properly. Cheers, thanks for letting me know now that it's sold out everywhere. Youre a business and you can't do the bare minimum of stocking for preorders.
Edit: Order number 753131619
Edit #2: Updated with order number and still haven't heard back as of 18/06.
2 giugno 2026
Non scritta su invito
Risposta di Zavvi
Hi MIchael,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
First time customer that was super…
First time customer that was super excited for the collector's edition of 4K Speed racer release, paid $120 bucks for the pre order, only for my order to be cancelled. Really disappointing and don't think I'll be spending money with them again any time soon
2 giugno 2026
Non scritta su invito
Risposta di Zavvi
Hi Lachie,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Risposta di Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
Great products! So far, so good!!
Great products!! Great customer service!! Easy to use website!!
2 marzo 2026
Risposta di Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Risposta di Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Risposta di Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
awful experience
awful experience . if you have scratched blu ray discs you will have to mail them back to england at your own expense . And they take forever to reply to your emails and ask the same nonsensical questions so your window of opportunity to get a paypal refund expires . Paypal will not help you with Zavvi.
back to amazon i go
20 maggio 2026
Non scritta su invito
Risposta di Zavvi
Hi Brendan,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
Kind Regards,
Stephen
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