What happened to the flavour of your 5http sleep gummies? they used to be delicious passion fruit flavour, now they’re some kind of liquorice flavour… absolutely disgusting. I gave 2 stars because of... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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These gummies are fantastic! I’ve noticed a real difference in my overall wellbeing since I started taking them. The combination of Ashwagandha, gut health support, and apple cider vinegar works perfe... Leggi di più
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I decided to try the Yumi Sleep Bundle after struggling to switch off at night and waking up feeling unrefreshed, and I’m really glad I did — after a few weeks of taking them consistently, I noticed a... Leggi di più
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Decided to give Yumi a try after the rebrand, purchased several items, I feel that not enough time has passed to give an honest review on all the products ordered however I've noticed such a positive... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Yumi is a UK based chewable supplements brand, first launched in 2017. We create simple, enjoyable nutrition products designed to support everyday wellbeing, from energy & sleep to gut health, beauty, balance & daily vitality. Our mission is to make healthy habits easier, more enjoyable & built to last. We believe wellbeing should feel simple, effective & easy to trust, which is why our products combine credible nutritional science with vegan friendly ingredients, natural flavours & chewable formats that fit naturally into real life. With a renewed focus on transparency, customer care & product quality, we are committed to rebuilding trust through a better experience at every touchpoint. Our range includes targeted chewable supplements such as All Day Energy, Bedtime, Snooze, Gut Health, Hair, Skin & Nails, Lean & Detox, and Wellness. Each product is designed to be easy to take, easy to understand & easy to build into a consistent routine. We are proud to be a UK based business serving customers nationally, with a growing community of people looking for simple daily habits that support how they feel every day. Whether you are looking to feel more energised, more balanced, better rested or simply more like yourself, Yumi is here to make that next step feel easier. Customers can contact our support team by email at hey@yuminutrition.com for help with orders, product questions, delivery, returns or after sales support. You can also stay connected with Yumi through our website, newsletter & social channels. Simple daily habits. Credible nutrition. Wellbeing made easier to stick with.
Premium Wellness Supplements
Scritti dall'azienda
- Science backed gummies, made for real life
- Our chewable supplements are made with carefully sourced ingredients, natural flavours & strict quality standards. From sleep & energy to gut health, beauty & daily balance, we focus on simple nutrition that feels easy to trust & easy to stick with.
- Transparent & accountable
- With a renewed focus on transparency, customer care & product quality, we are committed to building trust through a better experience at every touchpoint. We are focused on listening, improving & doing things properly, so customers can feel confident choosing Yumi.
- Flexible subscriptions
- Build your daily routine in a way that works for you. Our subscriptions are designed to be simple & flexible, with regular deliveries you can pause, skip or cancel anytime. No hidden fees, no unnecessary hassle, just wellness made easier to keep up with.
- Fast, reliable shipping
- We offer UK wide delivery through trusted fulfilment partners, helping your order arrive quickly & reliably. You will be able to track your order every step of the way, with support available if you need us.
Customer-First Support
Direct Access to Real Help
Have an issue? You can reach our CEO or support team directly. We take responsibility, fix problems fast, and always put your satisfaction first.
24-HOUR SUPPORT OR A PRODUCT IS ON US.
Informazioni di contatto
86-90 Paul Street, EC2A 4NE, London, Regno Unito
- +44 73 7853 8425
- hey@yuminutrition.com
- www.yuminutrition.com
4,1
Molto buono
325 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Yeah, so they steal your money, don’t order!
Ordered melatonin gummies in August, told there were issue with fulfilment centre, asked for a refund and had absolutely no response. They literally just stole my money, please don’t order from them
23 ottobre 2025
Non scritta su invito
Risposta di Yumi Nutrition
Hi Cat Riley,
I’m truly sorry for the lack of communication and the frustration you’ve experienced after placing your order in August. Yumi Nutrition recently underwent a change of ownership, resulting in unexpected delays and disruptions to our usual service, including email and phone support.
I want to let you know that all previously unshipped orders, including yours, were shipped around January 19th. You should receive your order soon. If it doesn’t arrive in the next few days, please contact me directly at hey@yuminutrition.com so I can personally assist you and make sure you’re taken care of.
Thank you for your patience and for bringing this to our attention. We’re committed to making things right and restoring your trust in
Yumi.
Best regards,
Benoit
Yumi Nutrition Customer Support
Claim money back via your bank
After my bad experience I made a claim through my bank (I paid by debit card) and instantly had a refund. Just letting others know that it’s the easiest way to sort it out.
21 ottobre 2025
Non scritta su invito
Risposta di Yumi Nutrition
Hi Cathy.
Thank you for sharing your experience and letting others know about the refund process. We’re truly sorry for the frustration and inconvenience you went through during this period.
Yumi Nutrition recently underwent a change of ownership, resulting in unexpected delays and communication issues. We’re now back online and working hard to resolve outstanding orders and restore trust with our customers.
If anyone still has an unresolved issue or hasn’t received a refund, please contact us directly at hey@yuminutrition.com—I’m here to help and want to make sure everyone is taken care of.
Thank you again for your feedback and patience as we work to improve.
Best regards,
Benoit
Yumi Nutrition Customer Support
Terrible service
Terrible service. Ordered a week ago... paid for next day delivery. Nothing! Emailed twice and no response even though they say response withing 24 hrs !!!
13 ottobre 2025
Non scritta su invito
Risposta di Yumi Nutrition
Hi Lisa,
Thank you for your honest feedback and for your patience throughout this frustrating process. I see that you received a message from us last week promising your order would ship within a week, and I’m sorry you had to wait even longer—and for the lack of timely updates.
Your order #11985 was shipped on January 19th, and you should have received a tracking email by now.
I completely understand how disappointing this experience has been, especially after paying for next day delivery and not receiving the service or communication you expected. This isn’t the standard we want to set.
We’re under new management and working hard to fix these issues for good. As a small gesture, I’ll be sending you a coupon for a free product after your order is delivered. If you have any further questions or need anything else, please reach out directly—your satisfaction is my priority.
Thank you for giving us the opportunity to make this right.
Benoit, Yumi Health
I placed an order last month
I placed an order last month. Waited for my gummies. I managed to send an email and they got back to explaining they technical difficulties, should be solved in a week or so and said they were happy to give a refund. I told them I could wait. I've sent further 4 emails as I haven't received my order, it has been a month now. Tried calling their number and surprise, it doesn't work. Having to go through my bank to receive my refund as I want my money back!
16 ottobre 2025
Non scritta su invito
Risposta di Yumi Nutrition
Hi RT2,
Thank you for your patience and for sharing your experience. I’m truly sorry for the repeated delays, the lack of follow-up after our initial reply, and the frustration of not being able to reach us by phone. You shouldn’t have to chase us for updates or refunds—this is not the level of service we aim to provide.
We’re under new management and working through a backlog of orders and communications caused by technical and operational issues during the transition. I take full responsibility for resolving your situation.
To you and to anyone else reading: If you are still waiting for your order or refund, please contact me directly and I will make sure you are taken care of. Your satisfaction is my priority, and we’re committed to earning back your trust.
Thank you for giving us the opportunity to fix this.
Benoit
hey@yuminutrition.com
0 STARS
If I could give NO stars I would have. Ordered back in August, given the same conflab as everyone else about a fulfilment problem. Left it a couple weeks, still nothing, so emailed half dozen times, finally got an answer saying a 15% refund, recieved nothing. So I have now asked for a refund and still no reply or refund. Absolute joke of a company.
18 agosto 2025
Non scritta su invito
Risposta di Yumi Nutrition
Hi Louise,
I want to start by offering a sincere and unreserved apology for your experience. What you’ve described—months of waiting, repeated unfulfilled promises, unanswered emails, and not receiving either your order or your refund—is unacceptable and falls far short of the standard any customer should expect. I completely understand why you feel let down and frustrated.
There’s no excuse for the lack of follow-through and communication. In August, our company underwent a major transition in ownership and management, severely disrupting our operations and customer service. Unfortunately, this led to a backlog of unfulfilled orders, missed refunds, and far too many customers left without support or answers—including yourself.
I take full responsibility for these failures. As the new owner, my priority is to resolve every outstanding issue and restore trust.
BUT THERE'S GOOD NEWS: YOUR ORDER UK105835 WAS SHIPPED JANUARY 21 ST :)
I appreciate the opportunity to address these issues and hope you’ll give us a chance to regain your trust.
Benoit Mercier
New CEO
Yumi Health
Issues with delivery but takes 2 weeks to tell customers!!
As can be seen on other reviews, orders are apparently not being delivered due to dispatch issues at the fulfilment centre. Only received communication 2 weeks after placing my order (and a number of un-responded emails). Their email had said to cancel my order as they do not know when the issue will be resolved.
No idea why this isn’t being told to customers in advance!
Gummies are great but very poor customer service.
9 ottobre 2025
Non scritta su invito
Risposta di Yumi Nutrition
Hi Shalini,
Thank you for your honest feedback and for sharing both your appreciation for our gummies and your disappointment with our customer service. You’re absolutely right—waiting two weeks for a delivery update and not receiving responses to your emails is unacceptable.
I want to let you and everyone reading know that Yumi Health is now under new ownership and administration. The issues you experienced were the result of serious operational disruptions during the previous management’s transition. I fully acknowledge that our communication and service fell short during that period.
Since taking over, we’ve implemented new processes to ensure customers are informed right away about any delays or issues. Our priority is to rebuild trust and provide the level of service you expect.
Thank you for your patience and for giving us feedback that helps us improve. If there’s anything I can do to help resolve your experience or if you’d consider giving us another chance, please reach out directly—I’m here to make things right.
Benoit Mercier
New CEO
Yumi Health
Took money, not sent items
Similar to other recent reviews. Ordered more than 2 weeks ago, I emailed for an update and was told there was an issue with "distribution" and it would be sent soon. Another week has passed and still nothing. Communication is slow. 100% avoid.
22 settembre 2025
Non scritta su invito
Risposta di Yumi Nutrition
Hi Steven,
Thank you for sharing your experience—I completely understand your frustration with the slow communication and delays.
--------------------------
I want to let you know that your order (#11928) was shipped on January 19th, and you should receive tracking information shortly, if you haven’t already.
--------------------------
You’re right: recent distribution issues and communication delays have caused far too many problems, and I apologize for the inconvenience. Yumi Health is now under new ownership and administration, and we’re working hard to fix these issues and restore the level of service our customers deserve.
If you have any further questions or need assistance, please reach out directly. Your satisfaction matters, and I appreciate the opportunity to make this right.
Benoit Mercier
New CEO
Yumi Health
Where is my order?!
Place order 13th Sept - still not received
Emailed to chase and was advised issue with distribution and would be with me last week.
Emailed last Tuesday - no response
Emailed last Friday - no response
Nowhere on website states disruption issues still. Advertised as next day dispatch & are sending me money off discount codes.
Taken money but where is my order?!
13 settembre 2025
Non scritta su invito
Risposta di Yumi Nutrition
Hi Hannah,
Thank you for sharing your experience, and I sincerely apologize for the ongoing delay and lack of communication regarding your order.
You’re absolutely right—our website should have reflected the disruption, and our service has not matched your expectations.
Most outstanding ORDERS WERE SHIPPED around January 19th. If you haven’t received your order yet, please contact us directly at hey@yuminutrition.com so we can resolve this for you immediately.
Your satisfaction is important to us, and we’re committed to making sure every customer receives their order or a prompt resolution.
Yumi Health is now under new ownership and administration, and we’re working hard to fix these issues and improve our communication going forward.
Thank you for your patience and for giving us the chance to make things right.
Benoit Mercier
New CEO
Yumi Health
Once 1 star now happy to give 5
ZERO STAR Ordered on the 22nd of August had an email to confirm, nothing since. Emailed loads of times and no ones been in touch.
UPDATE!!!
The new company got in touch to say that they have taken over and would be fulfilling my order, which they did and was very prompt about it. Due to my original experience they got in touch to say they would be sending me a 3 free products which arrived very quickly, one of the lids was broken and unusable but I wont hold that against them. Excellent communication and very prompt and professional
22 agosto 2025
Non scritta su invito
Risposta di Yumi Nutrition
Hi Louise,
I’m really grateful you gave us the chance to put things right, and I’m very pleased to hear that your order was fulfilled promptly and that you found our communication professional and responsive. As the new management team at Yumi Health, improving customer service, clear communication, and fast issue resolution has been one of our top priorities.
I’m also sorry again that one of the lids arrived broken, although I truly appreciate your understanding. We are actively reviewing our packaging and shipping methods so we can keep improving the delivery experience for our customers.
Your feedback means a lot to us because it shows that with the right support, care, and follow-through, we can rebuild trust and provide the level of service our customers deserve.
Thank you again for your fairness, your support, and for giving Yumi Health another chance.
I'm not getting any response to my…
I'm not getting any response to my emailS
or from filling out the online contact formS
on their website.
I have contacted multiple times on both
including pictures of order confirmation email and BB dates received.
I contacted Yumi on March 28, April 05 and April 07.
Three emails and three online contact forms.
I bought in bulk, six tubs of ashwagandha wellness gummies
and the best before dates aren't good enough.
It means 2 months supply will be out of date,
(and that is only if I consume two gummies a day.)
BB dates on all six tubs is 28/07/25
So disappointed in the lack of customer care.
I love the gummies and would have been a regular customer.
This was my second order.
Order #UK102713
Order placed 26 March
Order received 28 March
*I have now received communication from Yumi
in response to my review on trustpilot.
Response from Yumi 11 April.
They say that their products have around 1 year BB dates apart from one product (that I did not order.)*
*Having sent further pictures of BB dates
I have been told I can send back some tubs at my own expense and they will in this instance refund my postage if I prove to them how much it cost to return. They will then replace with some fresh stock coming in next week.
I can't say I'm overly excited about doing this.
I feel at the very least they could send out some fresh tubs without me wasting anymore of my time.*
*I am now getting somewhere
communicating back and forth via email.
Hopefully going to be resolved.
Willing to edit my review appropriately.*
*this problem has now been solved 18/04*
*18.03.26
Yumi is under new management.
I was contacted and offered up to 3 tubs
as an apology for previous customer service experience.
Tubs arrived in a timely manner.
I think Yumi have a long road ahead of them
but I appreciate the gesture
and wish them all the best.
26 marzo 2025
Non scritta su invito
Risposta di Yumi Nutrition
Thank you for updating your review and for acknowledging the steps we’ve taken to make things right.
I’m very sorry again for the poor customer service and frustration you experienced with your original order. Delayed responses, unclear communication, and added inconvenience are not the standard we want any Yumi Health customer to receive.
As the new management team, we are focused on improving customer service, responding more quickly, and resolving issues in a fair and practical way. Rebuilding trust takes time, and I truly appreciate your honesty in recognizing both the original issue and the effort made to resolve it.
I’m glad the replacement tubs arrived in a timely manner and that we had the opportunity to show a better level of care. We know we still have work to do, and feedback like yours helps us continue improving the Yumi Health customer experience.
To anyone in our community who may still have an unresolved issue from a previous order, please contact us at hey@yuminutrition.com and we will do our best to help.
Thank you again for your fairness, your feedback, and your good wishes.
Best regards,
Benoit Mercier
New CEO
Review update
Update- the company reached out uo me over a year later. Originally they refunded me but no further commnnication. Now they have sent the gummies i ordered and they arrived in good time. They are just as I anticipated. So in order to be fair, I've updated my review.
I made an order on 24th February. They promised delivery in 2 days. Now 2 weeks later I've received nothing. They haven't sorted it despite my contacting them, and are now not replying to my emails.
1 marzo 2025
Non scritta su invito
Risposta di Yumi Nutrition
Thank you for updating your review, Zoe.
I really appreciate your fairness and your willingness to recognize the steps we’ve taken to make things right.
At Yumi Health, we believe good customer service means following through, communicating clearly, and making sure our customers receive the products they expected. I’m glad the gummies arrived in good time and were exactly as anticipated.
As the new management team, we’re focused on improving customer support, rebuilding trust, and delivering a much better customer experience at every step. To anyone in our community who may still have an issue with a previous order, please email us at hey@yuminutrition.com, and we will do our best to make it right.
Thank you again for giving us the opportunity to put this right.
Best regards,
Benoit
I was really disappointed when I…
I was really disappointed when I ordered this week. I have many repeat orders and reordered bedtime.
The packaging is exactly the same and still called bedtime.
My regular order is Bedtime 5-HTP
What I received is Bedtime magnesium glycine with botanicals
Really unhappy with the discrepancy and miss leading information
27 gennaio 2025
Non scritta su invito
Risposta di Yumi Nutrition
To all our customers and community,
We want to be fully transparent: Yumi Health is now under new ownership and management, effective January 2026. We recognize that many customers have experienced delays, missed orders, and poor communication during the transition period.
We deeply apologize for these issues and the frustration they’ve caused.
Our new team is committed to making things right. Since taking over, we’ve implemented new systems, improved customer support, and prioritized resolving all outstanding orders and refunds. We are dedicated to restoring your trust and delivering the level of service and product quality you deserve.
If you have any unresolved issues, please contact us directly at hey@yuminutrition.com.
Your satisfaction is REALLY our top priority, and we’re here to help. Thank you for your patience and for giving us the opportunity to serve you better.
Benoit Mercier
New CEO
Yumi Health Ltd
Service was good but their bedtime…
Service was good but their bedtime gummies made me feel sick & on edge. Had the opposite effect to what I was hoping for. I am disappointed as I paid alot of money for them and now they'll go to waste.
15 gennaio 2025
Non scritta su invito
Risposta di Yumi Nutrition
To all our customers and community,
We want to be fully transparent: Yumi Health is now under new ownership and management, effective January 2026. We recognize that many customers have experienced delays, missed orders, and poor communication during the transition period.
We deeply apologize for these issues and the frustration they’ve caused.
Our new team is committed to making things right. Since taking over, we’ve implemented new systems, improved customer support, and prioritized resolving all outstanding orders and refunds. We are dedicated to restoring your trust and delivering the level of service and product quality you deserve.
If you have any unresolved issues, please contact us directly at hey@yuminutrition.com.
Your satisfaction is REALLY our top priority, and we’re here to help. Thank you for your patience and for giving us the opportunity to serve you better.
Benoit Mercier
New CEO
Yumi Health Ltd
Just contacted Yumi to cancel my…
Just contacted Yumi to cancel my subscription (I'll still buy their product, just don't need a subscription), and they responded within 10 minutes, actioning my request - politely. This is what good Customer Service looks like.
14 gennaio 2025
Non scritta su invito
Risposta di Yumi Nutrition
I’m really pleased to hear that your subscription cancellation was handled quickly, politely, and exactly as requested. At Yumi, we believe good customer service means making things simple, responding promptly, and respecting customers' needs.
We truly appreciate your continued support and are glad to hear you’ll still be buying our products. Feedback like yours means a lot to us as we continue building a better customer experience with fast, helpful, and reliable support.
Thank you again for taking the time to share your experience.
Very Bad Service
Very Bad service.
10 days after placing my order still not received. I have contacted Yumi and told it was due to the IT issue over a week ago? Yet the exact same thing also happened with my previous order last month, when there was no global IT issue?
Also, they only informed me of this when I contacted them instead of them contacting customers who have been affected?
I have e-mailed to cancel my order
19 luglio 2024
Non scritta su invito
Risposta di Yumi Nutrition
To all our customers and community,
We want to be fully transparent: Yumi Health is now under new ownership and management, effective January 2026. We recognize that many customers have experienced delays, missed orders, and poor communication during the transition period.
We deeply apologize for these issues and the frustration they’ve caused.
Our new team is committed to making things right. Since taking over, we’ve implemented new systems, improved customer support, and prioritized resolving all outstanding orders and refunds. We are dedicated to restoring your trust and delivering the level of service and product quality you deserve.
If you have any unresolved issues, please contact us directly at hey@yuminutrition.com.
Your satisfaction is REALLY our top priority, and we’re here to help. Thank you for your patience and for giving us the opportunity to serve you better.
Benoit Mercier
New CEO
Yumi Health Ltd
Incredible
These gummies are genuinely the best things I have ever tried for my IBS.
I’ve been trying to find something that stops the symptoms for years, and the gut gummies are incredible. I’ve been taking them for 3 weeks and the difference is crazy.
I hadn’t really noticed that much until I missed a few days because I was busy, I noticed all my symptoms were back. I wondered if it was because I hadn’t taken these in a few days so I then started taking them again, and all symptoms are gone.
They’re yummy, taste great and are actually a pleasure to take, which can’t be said for many other brands.
Plus they clearly work and are a flippin godsend. Well worth the money!
29 gennaio 2024
Non scritta su invito
Amazing!!
Amazing!!
The all day energy gummies have really helped me day to day. Will definitely be ordering these all the time as I don’t think I can live without them
16 gennaio 2024
Non scritta su invito
Best gummies ever
Best hair, nails and skin supplements I've ever had.
Hair feels so much thicker and nails have grown so much
9 ottobre 2023
Non scritta su invito
I can’t go a day without them!
Honestly the best vitamins I’ve ever had. I’m writing this review after finishing 1 months course of the vitamins. I see and feel a huge difference. I’m not even exaggerating. They are also soo easy to consume, you don’t need water. You can literally just eat them. I’ve not missed a single day of taking them. I’ve ordered another batch of everything!
12 agosto 2023
Non scritta su invito
I'm a believer.
My wife is convinced that Yumis are helping her to feel so much healthier and while I was sceptical at first I am now a confirmed believer ( and they taste so nice).I would honestly reccomend them .
31 luglio 2023
Non scritta su invito
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