Yorkshire Water Recensioni 

Polite efficient staff who answer the phones quickly, call back when they say they will. Solved the problem with our account after an external leak.

Simple call for a query on my bill.. straightforward numbers to reach relevant department and a real person ,( with a Yorkshire accent 😊) answered and dealt efficiently and effectively with my query. All took no more than five minutes and no on hold music or robots. Fabulous service

I spoke with Mohammed.
He was courteous, very knowledgeable and dealt with my 2 queries efficiently.

I am on the Priority Services register and they really look after me. The helpine people are lovely too.

Extremely good customer service .John was so polite and helpful and immediately put me at ease and gave good ,easy to understand information.Took the time to listen patiently and I got a really good result.Other companies could learn a lot from this customer service team.I feel very reassured that I am in good hands.

Was very helpful and explained everything to me and got my monthly payment reduced which is going to be a big help, really pleased

I wasn't waiting longer than 10 minutes for my call to be answered. I explained my issue and the gentleman that answered went through everything with me methodically. I have had a refund processed and a new account set up. (I've recently moved). I enquired about having a water meter fitted and it actually wouldn't be of benefit to me. A really polite, friendly, helpful, efficient and genuine gentleman.

Customer service comparatively quick to respond and very helpful within the limitations of their system.
Standing charges seem high and sewage/road drainage very high.
CEO and executive salaries and bonuses are ridiculously inflated for the service received - well publicised and remain an issue.
As a monopoly in the geographical area they have no need to offer best value.

Answered my query quickly and politely.

I was listened to, provided with helpful information and dealt with sympathetically in all the circumstances.

As usual great service. Answered the phone quickly and provided a full answer to my questions. Still waiting for the issue to be resolved once a Yorkshire. Water visit has taken place.

Very helpful and understanding and got the ball rolling for future payments. Thank you.

Really friendly staff and help sort any problems or queries straight away. Great company. Never had any problems with them.

The person I spoke to was very knowledgeable, polite and helpful and saved me some money.

The lady I spoke to was excellent,updating billing details after a bereavement and the fitting of a water meter answering every question I needed to ask

Guided with empathy through creating new account. I needed to change from existing email to a fresh one.
Stayed on phone to ensure as the new a/c login worked and transferred. To me is sounded a daunting process, however, I was guided with expert knowledge and empathy too.

I had a problem with the bill, and it was sorted out promptly