Yamaha Music London Recensioni 

4993
TrustScore 4.5 su 5

4,5

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Valutata 1 stelle su 5

Website said the guitar was stock, ordered it 8 days ago and absolutely 0 updates since the order confirmation. Turns out it isn't even in the country yet which I didn't hear about until contacting... Leggi di più

Valutata 5 stelle su 5

Bought my 1st grade A refurbished electro acoustic apx direct from Yamaha..arrived after 3 days and was well packaged and as described. Hopefully the aftercare and warranty will be as good. I also ha... Leggi di più

Valutata 5 stelle su 5

Carl S the customer services manager is truly excellent. He responded to all my queries promptly and managed to sort the minor issues I had incredibly well and efficiently. The piano I bought was d... Leggi di più

Valutata 5 stelle su 5

The Yamaha store in London was close to the station few minutes of walk . We were served by Abigail Lee . Such a wonderful and sweet lady , she was very patient and extremely helpful in showing us... Leggi di più

Dettagli dell'azienda

  1. Negozio di strumenti musicali

Informazioni fornite da varie fonti esterne

Visit Yamaha Music London online or in-store for a full range of Yamaha musical equipment: pianos, keyboards, guitars, drums, orchestral musical instruments and much more!


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

5K recensioni

5 stelle
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4,5

Tutte le recensioni

(4993)

454 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Appalling service

Appalling service. Ordered a refurbished guitar, and apart from the order acknowledgment, had no further communication until I contacted them, 6 days later, couldn’t answer my question and said someone will ring back. Later, I received an email saying they no longer had the guitar in stock, so they had cancelled the order & issued a refund which could take 5 days. Although this was over a bank holiday, so I wasn’t expecting delivery on the Monday, the shop was open, so why was I not contacted, & why didn’t they offer an alternative, when they are still showing stock in other colours. No effort was made to contact me, after the initial order, I had to chase them up

21 maggio 2026
Valutata 5 stelle su 5

Excellent

The piano I received is nice but I accidentally ordered two items and still waiting for refund. Please look into it thank you

18 maggio 2026
Valutata 4 stelle su 5

Online experience good

I bought a Yamaha keyboard case. Easy to order online and arrived quickly. I rang the shop for advice but unfortunately they didn't call back and the person I spoke to didn't have great knowledge of this product. The product itself is good and padded but could do with a strap at the top so it can be pulled with the wheels at the bottom and pulled from the top end. Instead there was only a side strap.

18 maggio 2026
Valutata 5 stelle su 5

Honest, reliable and efficient.

They were honest and reliable. Took my order, kept me informed and updated. Confirmed when the order was shipped and also when delivered. Checked to ensure delivery and satisfactory receipt of delivery. Very happy overall.
Delivered on time and package was in excellent condition.

14 maggio 2026
Valutata 5 stelle su 5

Staff extremely helpful and very…

Staff extremely helpful and very professional from time of my order to delivery.
My order was late delivered at no fault of the store and helped me to get my piano delivered with total professional customer service.
I would like to thank Abigail Lee for all her help and support, very professional and can not thank Abigails and the staff at the store for all their help.

21 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

I haven’t received my item

I haven’t received my item

12 maggio 2026
Logo di Yamaha Music London

Risposta di Yamaha Music London

Dear Charlotte,

We are sorry to hear you have not received your item yet. We can see that you also contacted our Customer Service team around the same time as this review and they have been in touch with you to confirm a replacement delivery.

Once again, we are sorry for for the inconvenience caused. Please do not hesitate to reach out if you need any further assistance.

Kind regards,
The Yamaha Music London Team

Valutata 5 stelle su 5

First time order

First time I’ve ordered online at Yamaha London and I’m very impressed. The item was in stock, no money was deducted from my payment card until despatch and free shipping with next day delivery. I’ll certainly be shopping here again soon.

8 maggio 2026

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