Xootz Recensioni 

218
TrustScore 3.5 su 5

3,6

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Valutata 1 stelle su 5

Ordered the item with plenty of time noting a delivery timeline of “within two days” on the website. Order still didn’t arrive four days later in time for my son’s birthday. When I asked for updat... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Ordered well on time but was delivered too late for my granddaughters birthday…. Which was most disappointing. Had to keep chasing the delivery Called many times but no answer Email... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We bought a wild rider green tiger LED scooter for our son’s 5th birthday which unfortunately arrived slightly damaged. However the Xootz customer services were brilliant and we received a replacement... Leggi di più

Valutata 5 stelle su 5

Very well made skates that our daughter absolutely loves as she gets to learn how to move about in them. It arrived very well packaged in a ridiculously oversized box but in perfect condition. We deci... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

218 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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3,6

Tutte le recensioni

(218)

72 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Remove evri from your courier provider

Although I never revieved my parcel due to evri courier company you made things so easy in issuing a return and refund! Ive used your store many times but I do think you need to change your courier company! They are causing you alot of unnecessary costs because of non delivered items!!

19 dicembre 2025
Valutata 4 stelle su 5

Happy Xootzing kids

Easy to purchase, came superfast in a convenient box, relatively easy to attach the scooter handle, kids love them - what more could you want!

4 dicembre 2025
Valutata 5 stelle su 5

Happy grandchildren at Christmas

Happy grandchildren at Christmas, I ordered 4 from Amazon and 2 directly from Xootz, however 1 cart was missing a part and I couldn’t tell who I’d made the order through, some of the boxes were damaged but I ordered another one and all six of the older grandchildren have fantastic fun, three speeds, a hand brake and adjustable seat for different ages, 15 minutes to unbox and build, the grandchildren’s age range from 5 years to 11 years and the 11 year old is just over 5 foot tall so they suit all ages perfectly, good study carts and would highly recommend

28 dicembre 2025
Valutata 5 stelle su 5

I hadn’t heard about this site before…

I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and the company was fast to rectify this issue. I couldn’t figure out how to get something working completely my fault and the company phoned to try help. I highly recommend them this sort of customer service is what you want when purchasing. The car is amazing and my son is super happy.

22 dicembre 2025
Valutata 1 stelle su 5

Very disappointed

Very disappointed. Spent hours assembling the go kart to find the seat was cracked at the bottom. Emailed and sent photos to xootz and to ask they send me a new seat. Unfortunately they can’t do that. I have to take apart and box up and take a day off work and wait for them to collect. I then asked what will happen then? To the reply of a refund or if they have stock a replacement. Surly to send me a seat would make more sense?

9 dicembre 2025
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Risposta di Xootz

Good morning Lee

Thank you for taking the time to leave a review.

I can see that one of my colleagues is now looking to resolve this for you. If you could kindly respond to their email, they will be able to assist you further.

Kind regards
Customer Service Team
.

Valutata 5 stelle su 5

Well made scooter

Well made scooter. My daughter is very happy with it. Have put a few scooters together for friends in the past and this was the easiest. Nice design and well manufactured

8 dicembre 2025
Valutata 1 stelle su 5

Delivery was delayed broken item

Delivery was delayed
When I got the item it was not working

22 dicembre 2025
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Risposta di Xootz

Good afternoon Kim

Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.

Kind regards
Customer Service Team

Valutata 1 stelle su 5

Did not deliver as promised guaranteed…

Did not deliver as promised guaranteed Christmas delivery…. & still have not received my refund

21 dicembre 2025
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Risposta di Xootz

Good morning Natalie

Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.

Kind regards
Customer Service Team

Valutata 5 stelle su 5

It’s the first time buying directly…

It’s the first time buying directly from Xootz and I’m so glad we did! Our sons go cart was delivered super fast and it was cheaper than anywhere else plus we received an additional 10% off as a new customer. Great quality product and fab service! Cant thank them enough!

4 dicembre 2025
Valutata 5 stelle su 5

Great little bike

Super fast delivery, great little bike, easy to set up, son loves it, charge lasts a good hour or so depending. Wish it was a little faster but kids love it!

17 dicembre 2025
Valutata 1 stelle su 5

Unfortunately I cant say Im impressed

Unfortunately I cant say Im impressed. Our order was placed on 19th December and delivered on 29th. Apparently this is within expectations for Scotland- no sign or advisory on this at time of order. The item we bought was delivered broken and Ive now waited 2 days for a response from
Xoots on arranging a replacement.

Xoots responded 4 days ago.to inform us that a replacement is wbeing arranged, which is good- habing to dispose of the broken one ourselves is not so good. Still.awaiging arrival of replacement fingers crossed its okay!

29 dicembre 2025
Non scritta su invito
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Risposta di Xootz

Good afternoon Mark

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Valutata 1 stelle su 5

Item not received

Item not received. Extremely disappointed as I ordered for my daughter as a Christmas present.

Left too late to get another and it was my daughters wish for a bumper car. Had a very upset girl Christmas Day!

16 dicembre 2025
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Risposta di Xootz

Good morning Lillia

Please accept our apologies for the issue with the delivery of this item.

I can see that one of my colleagues is now looking to resolve this for you.

Kind regards
Customer Service Team

Valutata 3 stelle su 5

Happy although slight issue

Was not overly impressed with the tools provided. We’re not correct fitting and damaged bolts etc slightly when using. Almost impossible to use given situation of some bolts/nuts. Scooter perfect. Better tool would be preferable

15 dicembre 2025
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Risposta di Xootz

Good afternoon Nik

We appreciate your feedback and are glad you like the scooter. We're sorry the provided tools were not up to par and caused difficulty. We'll review our tool selection to ensure better quality and fit in the future.

Kind regards
Customer Service Team

Valutata 1 stelle su 5

Going in reverse…

Set it up and the moto is making the wheel spin bqckwards

26 dicembre 2025
Non scritta su invito
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Risposta di Xootz

Good afternoon Martin

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Valutata 5 stelle su 5

A hit!

Easy to assemble, sturdy trike in a cheerful green colour. Our 4 year old granddaughter loved it, as did her three year old cousin.

27 novembre 2025
Valutata 1 stelle su 5

I ordered the cyclone power drifter for…

I ordered the cyclone power drifter for my son for Xmas and half the parts are missing! He was so upset!

1 dicembre 2025
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Risposta di Xootz

Good afternoon Natasha

I sorry to hear about the issue you have had.

If you would like to contact our customer service team, they would be happy to assist you.

Kind regards
Customer Service Team

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