Xootz Recensioni 209

Buying was straight forward and my son loves it. But the product isn’t without flaws. The plastic is quite sharp where the cables come from the handle bar controls into the unit. The cables and brake pipes are starting to cut because of the sharp plastic edge. A bit of foam tape on the edge is required. Also watch out for the brake cable sticking out near the front where the tyre is, just pull the slack from the top and it’s fine.

Great delivery,simple to finish building.Build quality of item,very good.Grandson loves it.

Excellent my granddaughter absolutely loves this. Even wants to take it to school with her. 🤗

Great fast delivery and arrived in perfect condition 👌

Had a little issue on ordering with their discount code not working and then being overcharged, however was all resolved & delivery & bike were fine.

Good information and description of product (pogo stick), and quick delivery. The pogo stick itself is great, good quality and works well.

Really disappointing. We ordered one of their peddle karts, granted it was through Very rather than direct. When it arrived, we built it as per the instructions. However, our 8 year old who it was bought for found the gears were slipping while trying to peddle. This is a sealed unit that can’t be tightened or adjusted. It has since gone altogether, I can only assume the chain has snapped. At the point of us discovering it was slipping, we googled to see if there was a solution, only to find there wasn’t and that this was a very common problem. We then contacted Xootz explaining what was happening, and despite it being a regular problem, there is no solution, and they have no replacement parts. All they said was to contact Very who we purchased it off. (which we are doing)
It’s frustrating that despite all the issues they are clearly having, they continue to sell them as they are, which is not good enough, and they don’t want to know or offer any form of a solution. I recommend you avoid their peddle karts. We now have a disappointed 8 year old. Hopefully Very give us a full refund.

A small edit since they have replied. I haven’t learnt anything new, they say the part isn’t available as it’s a sealed unit. I get this, but as it looks to be such a common fault, why are they not made better? Why not replace the whole sealed unit? Still not happy, and I wouldn’t advise anyone to purchase the same item.

Ordered my sons xootz drift he opened it on the 5th for his birthday skip to the 10th his back wheel component failed whilst he was riding and he is now without his birthday present! He’s absolutely gutted Who do I contact as £200 is a lot of money for only 5 days use of a product

Very happy with my purchase good value for money we'll packed fast delivery would buy from seller again

Great Xmas present, thanks

An amazing scooter for my son's 9th birthday. He loves the colour and size of the wheels.

Although I never revieved my parcel due to evri courier company you made things so easy in issuing a return and refund! Ive used your store many times but I do think you need to change your courier company! They are causing you alot of unnecessary costs because of non delivered items!!

Brought for my ten year old he loves it …fast delivery … easy to build

Last minute Christmas present.
Prompt delivery.
Easy to assemble
Sturdy go-cart
My 8 year old has had hours of fun with it so far

Easy to purchase, came superfast in a convenient box, relatively easy to attach the scooter handle, kids love them - what more could you want!

Delivery was prompt and everything as it should be.

Happy grandchildren at Christmas, I ordered 4 from Amazon and 2 directly from Xootz, however 1 cart was missing a part and I couldn’t tell who I’d made the order through, some of the boxes were damaged but I ordered another one and all six of the older grandchildren have fantastic fun, three speeds, a hand brake and adjustable seat for different ages, 15 minutes to unbox and build, the grandchildren’s age range from 5 years to 11 years and the 11 year old is just over 5 foot tall so they suit all ages perfectly, good study carts and would highly recommend

I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and the company was fast to rectify this issue. I couldn’t figure out how to get something working completely my fault and the company phoned to try help. I highly recommend them this sort of customer service is what you want when purchasing. The car is amazing and my son is super happy.

Very disappointed. Spent hours assembling the go kart to find the seat was cracked at the bottom. Emailed and sent photos to xootz and to ask they send me a new seat. Unfortunately they can’t do that. I have to take apart and box up and take a day off work and wait for them to collect. I then asked what will happen then? To the reply of a refund or if they have stock a replacement. Surly to send me a seat would make more sense?