Xlrentacar Recensioni 

Avoid at all costs, rented a car and turned to collect it, they were closed. Sign on the shutter had telephone numbers but they either rang out or did not connect not recognised). Save yourself time and effort, walk over the road and rent from another company

Ich bin kein Neuling beim Thema Mietwagen, so eine Abzocke habe ich aber zum ersten Mal erlebt! Zuerst wurden mir 100,- Verwaltungsgebühren erhoben, weil ich wegen der Flugverspätung den Wagen EINE Stunde später als geplant abgeholt habe. Im Mietwagenvertrag stand nichts dazu. Dann wurde mir gesagt, ich soll noch 20,- Euro "cleaning fee" (also Reinigungsgebühren) zahlen, obwohl dies im Vertrag nicht erwähnt wurde. Als ich diese Forderung abgelehnt habe, wurde mir gesagt, dass ich bei der Rückgabe 40,- Euro zahlen müsste, es sei denn, ich lasse den Wagen waschen mit Innerreinigung! Die Übergabe erfolgte ohne dass die Mitarbeiterin dabei war - ich sollte selber den Wagen checken und fotografieren. Und bei der Rückgabe hat sie einen Schaden UNTER der Frontstoßstange entdeckt, den ich verursacht haben soll. Berechnet wurde auf Anhieb die ganze Kaution i.H.v. 850,- Euro. Nie wieder!!

Rented an Opel Vivaro for 7 days in Zadar Croatia. Car that was provided was very beaten up, damage all round, and fuel was only 1/4 full. Company messaged me the night after picking up saying they forgot to take pictures, and asked if I could send over WhatsApp, which I did.

Returned the car out of hours to catch my early morning flight, returned the keys in the letterbox, and then found a week later a €100 charge on my credit card.

When I questioned the charge, I was told this was due to a stain left on one of the seats. I asked them to provide proof, and they sent a picture. Knowing the driver forgot to take pictures on the day I rented the vehicle, and the only pictures he had was the ones I provided, I was sent an image from prior to my rental.

I've asked for time stamps of the picture, as this could have been taken years before my rental and the company has now stopped replying to my messages.

If I was ever to visit Zadar again, I would choose another, a more honest company.

I wish I could give this place 0 stars instead of 1 star. The place is a SCAM and committing daylight robbery!!
We paid for a car online with a card- and went to use the same card with plenty of funds on it to cover the deposit- we were told this card didn’t work- another card was used and tried to charge an extra €165.
The woman at the desk is one of the rudest people we have ever met with one intention only- to get her mitts on your money. Do not sign anything or believe anything she says- or pay anything- she will keep adding charges and not show you a contract- she literally makes things up she goes.
Tried to charge €70 because the process was taking so long, and kept saying “we can keep going all day” to keep trying to charge money. She then wouldn’t give written confirmation that she had released our deposit. She then tried to charge an extra €300 for trying another card!!!!

HER AND THE COMPANY ARE THIEVES.

DO NOT USE THIS WASTE OF SPACE OF A HUT IN SPLIT AIRPORT.

I travel 4–5 times a year and regularly rent cars, but XL Rent a Car is by far the worst company I’ve dealt with. What looks like a cheap deal ends up being a scam — they find ways to charge you extra no matter what, and their practices are deceptive and aggressive.
When I arrived at their office, I was third in line, and I saw the same situation play out repeatedly. The first customer was at the counter for just a few minutes before refusing to pay for extras he didn’t agree to. Same with the second customer — he also argued and didn’t want to pay.
After waiting 1.5 hours, it was finally my turn. And just like the others, I was told I had to pay for extra services I didn’t ask for. I couldn’t cancel — they had already taken my deposit and said they’d just deduct the charges from that. I was stuck.
While I waited for my car to be brought over, I saw something unbelievable. The first customer came back, clearly upset. He said the car was so badly damaged he didn’t feel safe driving it — and he didn’t want to risk losing his deposit. He asked to cancel the rental, and they refused until he called the police.
Yes — he had to involve the police just to try to cancel a dangerous rental. In the end, he gave up the rental and lost his money just to protect his deposit. That tells you everything you need to know.
When my car arrived, it was in terrible condition too — full of visible damage and so poorly maintained I didn’t feel safe. I drove it to my hotel and left it parked the entire time. I only drove about 25 km in total, just to return it. Even then, they charged me €20 to "wash the car" because there were a few bird droppings — even though the car was already dirty when I received it.
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This company operates with scams, unsafe vehicles, and dishonest policies.
I cannot understand how companies like VIP Cars still list XL Rent a Car as a supplier. They are knowingly exposing customers to serious risks and unfair treatment.

Erg slecht bedrijf, krijgen eerst een auto die wij niet besteld hadden en onder de krassen zat. 3e dag deed de auto het niet meer en moesten we een halve dag wachten dat de auto gerepareerd was.
Bij het inleveren van de auto wouden ze schade van de vorige eigenaar bij ons in rekening brengen. Duurde 3 uur en onze vlucht bijna gemist. Domme papieren getekend en onze borg niet terug gekregen. Om schade wat er al op zat!
Walgelijk bedrijf! Bestel hier nooit nooit een auto. Ze maken misbruik van situaties en scammen je voor honderden euros.

Etter at depositum var reservert og alle papirer var undertegnet, ute på parkeringsplassen, fikk vi beskjed om at vi måtte levere bilen tilbake nyvasket eller bli trukket 20€ ekstra. Vi leverte bilen tilbake ganske så ren men ble trukket 20€ ekstra for manglende vask av nesten ren bil. Det jeg reagerer på er at vi fikk informasjon om dette trekket etter at depositumet var blokkert og alle papirer undertegnet. Ingen mulighet for oss til å velge en annen leverandør. Kommer aldri til å velge dem igjen.

We experienced some of the same things like all the other bad reviews her. The woman in Split airport was so so rude and didn`t want to hear anything.
We had an argument whether the insurance we had through Axa was covering she said it didn`t and we should pay for yet another insurance through XL. We called Axa right away and they told is that we were covered in case if everything happened. The rude lady also talked in the phone with AXA and argued with them. When we were returning the car it was like other comments here, that they want to find some damages. We were charged 750€ for a tiny tiny scratch on the tire.
We were not the only one having problems the day we picked up the car. A French couple also argued with the rude woman at the desk and never got their car.
Stay away from this company!

Absolutely scam!!!!
Arrived 10min later - wanted to charge me 50€ for that … then had to give a Kreditcard for deposit 1050€, the terminal card reader wouldn’t read any card of mine by slide in the card, and now listen carefully ! By taping the card (contactless) it would work ! But here it comes - they charged me 140€ for contactless paying … and the car cost me for a week 76€ …
This is absolutely insane. They told me that is the company policy ! Such a bad company !!!! Very very bad !!!

Scam. Do not trust. Charged me fuel when returned with more in tank. Charged for washing and vacuuming. Total cost more than advertised was approx 160 euros. Avoid at all costs.

SCAM SCAM SCAM

What a disaster! Go with a trusted supplier.

I rented a car through EasyCar because I thought I would be covered and get help if anything went wrong but when the car hire company charged me about 200 Euro to fill two tanks, 6 months later, I am still battling to get my money back with EasyCar.

I rented a car for 2 weeks in Croatia from a scam company through EasyCar called XL Rent a Car. I rented an estate car as we were travelling around the country and had plans to travel to different countries.

We arrived at 2-3 in the morning and we picked up a Ford Focus Estate. It was dark, we were tired, picked up the car and drove to a hotel. In the morning, I realised it had over 200,000km on the clock, but thought that this is how things must be in Croatia so we continued our holiday.

About 2-3 hours into our first day, the clutch and air conditioning packed in and I only just got it off the road and into a service station in a safe parking space. I called the company and was told someone would call me back. When the boss called me, she accused me of driving the car incorrectly and that is why the clutch broke... I said... Its got over 200,000 km on the clock... Maybe its old and broken. After arguing with this nasty woman, she said that she would send someone and they would be there in a few hours. 6-7 hours later a guy turned up with a newer car, he tinkered with the broken car and somehow got it working again, making me think it was a known issue. As this car broke down, I had no ability to put back in it the 1/4 of a tank we used.

The 2nd car came with no paperwork. I took pictures of the fuel gage and videos of the car and got on with our holiday. At the end of the holiday, I filled the car back up and added an extra 1/4 tank to repay the fuel from the first car and then after I got home, I was hit with two cars being refilled at a cost of around 100 EURO each.

I lost a day of my holiday and have been fighting this for months, Easy car keep asking for proof I filled up the first car... its like they are completely ignoring what actually happened!

DO NOT USE EASY CAR and NEVER USE XL RENT A CAR! SCAM!

Hatte über billiger-Mietwagen gebucht. Bisher war immer bei allen vertretenden Anbietern top und fair gelaufen und ich hatte deshalb den Anbieter XL nicht extra recheriert. Diesmal zum ersten mal Betrug und Nötigung!!! Alles was vorherige Kommentatoren beschrieben haben wir gestern in Split Airport erlebt. Bei der Übergabe sollten wir erst 50€ zahlen, da unsere Visa Karte nicht akzeptiert wurde. Wir bekamen ein 6 J. altes Auto, dass fast überall Kratzer hatte. Bei der Abgabe war die Dame erst super nett, kontrollierte dann fast eine 1/4 Std. das Auto rundum Zentimeter für Zentimeter. Dann wurde uns lächelnd mitgeteilt, dass alles ok sei. Kaum durch die Sicherheitskontrolle wurden wir angeschrieben, dass wir etwas im Auto vergessen hätten. Wir sollten uns dringend melden. Dummerweise sind wir ans Telefon gegangen und man teilte uns sehr barsch mit, dass wir wieder an der Schalter kommen müssen, es wäre doch ein Schaden am Auto, direkt unter der Fahrzeugschürze/Front wo keiner hinsieht und man selber auch keine Fotos macht. Wir sollten sofort den angeblichen Schaden zahlen, die Rechnung war schon geschrieben, wir sollen nur noch unterschreiben.... Die Dame wurde sehr unhöflich als wir das gewünschte nicht lieferten.

Rented car at the Split airport for 23 days in September 2024. Car was awful, more than 5 years old with more than 100 000 km on the clock. It had 46 damages on the paper, some them quite a big with rust. Customer Services very unhelpful, promised to change a car but never happened. Be aware out of hours high charges. Avoid them if you can.

My husband and I travelled to Split and hired a car for the week through this company. We had a dreadful experience from start to finish.

We got told upon collection of the car that they would take a €1,200 deposit and hold it until the car had been returned. I was extremely uncomfortable with this and have never experienced it when hiring a car. They actually took this money from our bank so do be aware of that. Thankfully, I had read the other terrible reviews about them finding faults with cars and withholding deposits, so we thoroughly videoed the entire car in the airport car park (inside and outside including the roof and alloys). There were three scratches marked on the sheet they gave us and probably a minimum of 20 on the car; it was a wreck. The engine also sounded dreadful so we videoed that as well.

Upon returning the car they insisted on making us go back to the car to look over it. Funny how they don’t do this when you collect it isn’t it?! When I say she went through it with a fine tooth comb, I really mean it. The convenient thing is, she had photos of all of the scratches. So when my husband queried why only three were documented, she claimed they’d been too busy during the summer to update their system. This was the start of October, we were the only booking the day we turned up and the girl at the desk was just playing on her phone when we arrived, so that doesn’t really add up. She honed in on one particular mark that we thankfully had documented, or they’d have absolutely had us for it. My husband made her agree verbally that everything was fine and that we would be getting our deposit back. We have since had this back (and had we not, had enough evidence to go through our bank) but I know we wouldn’t have if we hadn’t been so careful. What really frustrates me is they clearly rip people off and don’t even get the cars fixed based on the horrible state ours was in.

They are a rude, unprofessional setup so if you use them, please ensure you use a credit card, document the whole vehicle before you drive away and take out the full insurance through the company and not a third party. Yes they were extremely cheap and I realise you do get what you pay for, but their practices are totally unethical.

Total SCAM!
Pick up should alarm us. Had to pay additional fees for not using credit card of €70 as handling fee. Could not use my booking creditcard for unclear reasons. Because return time was mid-day the pickup office told us we do not need to call 30 mins in advance.
When returning the car they where very upset that we did not call. Trying to tell her that our instructions where different resulted in a short 'you are not keeping yourself to the rental agreement.'. Next they got very angry and hostile. The women spend minutes whiping the car with some cloth. Obvious looking for something, dropping the cloth, picking up dirt. We got nervous and asked what is going on. Then they got hostile and angry. As we tried to calm one lady (not inspecting the car) the other woman suddenly found 2 scratches. I'm certain she had created them herself. They were so obvious, we would have seen it ourselfs ealier. Suprise, surprise, the cost to fix it was €900, about equal to the deposit.
Avoid this company at all costs. Better to go for better known brands.
Oh, one more thing. They offer additional ensurance. The cost of that ensurance would have saved me €200. Absurt prices for rental of 4 days. Please, never ever do business with this company.

Would not recommend whatsoever, everything is hidden behind additonal fees that you have to pay on site which makes is way more expensive than alternative retailers
70 Euros for no credit card (They dont accept AMEX)
40 Euros for crossing the border
50 Euros for morning drop off (no where was this included on the website)
Got my deposit payment back and its £100 less than what I paid because of "Additional fees"

Absolute scam of a company

EXERCISE EXTREME CAUTION. When we dropped the car off, 'Chris' spent half an hour, at times on her knees with a cloth inspecting every mm of the bodywork, the cloth was continually dropped in the grit of the car park then picked up to continue wiping. it was very evident they were wanting any excuse possible to find damage to charge for. I began taking detailed photos at this point, asking her name and head office details. XL will try to scam you. Best avoid at all costs and go for a more multi national company that has a head office to complain to. The car was covered in scrapes and scuffs before we drove off so every time they have charged previously, it certainly hasn't been repaired.

Hatten Verspätung wegen Unwetter in Hamburg. Als wir in Split ankamen, war zunächst für 45 min. der Schalter geschlossen. Dann wurde uns gesagt, dass unser Mietvertrag abgelaufen sei, obwohl die Flugnummer bekannt war, und das Auto bereits für eine Woche voll bezahlt war. Wir waren gezwungen, einen neuen Vertrag zu schließen, der jetzt aber EUR 230 teurer war.
Haben dann das gleiche Auto erhalten, wie vorher gemietet. Das war Nötigung und Betrug!
Finger weg von diesem Anbiete!!!

1 )Vehicule non conforme a celui demandé ( nous avons eu un vehicule plus petit ) et même prix .
2) Malgré que le vehicule est été rendu sans aucun dommage et que le loueur l'ai lui même confirmé , la caution à été encaissé ( 1290€ ) . Evidemment aucune reponse aux mails ni aux appels

Oplichters. Na in ontvangst nemen auto bleek dit een Suzuki Swift te zijn ipv een VW Polo. Auto zat helemaal vol met krassen en andere schade's. Binnen zag er prima uit totdat er een bijrijder in de auto gezeten had, want toen kwamen er allemaal oude zoutvlekken tevoorschijn. Niet van ons, want de auto heeft de kust geeneens gezien en we kwamen ook net vanuit NL. Bewust laten zitten om mede te kunnen delen, echter bij inleveren was er niemand aanwezig en/of bereikbaar en zodoende de auto achter gelaten op de inleverplek. Eenmaal thuis kreeg ik een app dat ik de zoutplek veroorzaakt had en er 300!!!! Euro cleaning fee ingehouden zou gaan worden.. Wat een scam. Om een uitgebreide rekening gevraagd waarin alles gespecificeerd gaat worden en die is mij toegezegd maar uiteraard nog niets ontvangen. Gereserveerde bedrag op mijn creditcard a 1050 euro zou na inleveren binnen 24 uur opgeheven worden. Dit is ook nog niet gebeurt. Blijf weg van dit bedrijf zou ik zeggen!!!!