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Valutata 5 stelle su 5

We have had a fantastic experience with XBM. The printer has been excellent, and the customer service has been outstanding. Ian has been incredibly helpful, professional and friendly throughout... Leggi di più

Valutata 5 stelle su 5

Our business has had a great experience with XMB. Ian Finlay went above and beyond with quotes and advice for solutions to best suit our needs. Our new printer has been a game changer for our office.... Leggi di più

Valutata 5 stelle su 5

Jack Hines introduced us to XBM after our current photocopier support company was dissolved. Jack as always helpful at Office Options and has been able to seamlessly move us across to better, more co... Leggi di più

Valutata 5 stelle su 5

Nazmeen has looked after my businesses printing needs. Was recommended to try XBM through a family member and was put through Nazmeen, she was very helpful, knowledgeable and found products to help... Leggi di più

Dettagli dell'azienda

  1. Servizi per le aziende

Informazioni fornite da varie fonti esterne

XBM is a specialist provider of office and production print equipment throughout the UK, with offices in Leeds, Newcastle, Birmingham and Manchester


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

157 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(157)

34 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

XBM Ltd

Nazmeen was really helpful. Swiftly got our printer setup. Last year we have also been receiving a good value for money service from XBM.

26 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great Account Manager

After a couple of teething problems at the beginning our new account manager Isabel Martinez has been great and always keeps in contact and is there to help if needs be.

25 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Nazmeen was amazing

Nazmeen was amazing, very helpful and understanding and she came up with the best deal out of 5 other companies.
I would highly recommend Nazmeen and her company to do business with.

Once again thank you so much

25 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

We have had our photocopier from XBM…

We have had our photocopier from XBM just over a year now and I cannot fault the service we have been provided with. Frazer has been professional and helpful, nothing is too much trouble and he has remained in contact with us checking that we are happy with the product and the service.
We would highly recommend XBM

24 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Nazmeen Akthar was friendly

Nazmeen Akthar was friendly , approachable and efficient.
I use the photo copy machine and service. Very prompt with her replies.
I would recommend this company.
Good value for money.
Khusru Khan

9 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Outstanding Service and Support!

We've been working with XBM for our printer and plotter needs, and the experience has been exceptional. In particular, Naz has gone above and beyond in upgrading our equipment and cleaning up our contracts, which were a bit of a mess before he took over our account.

Thanks to his professionalism and attention to detail, everything runs smoothly now. He's always there when we need something, and it's clear he genuinely cares about providing great service. Naz is not only highly knowledgeable but also a great guy to work with :)

Highly recommend!

23 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Nazmeen Akhtar

Nazmeen Akhtar, has assisted my organisation for several years. She has always demonstrated a professional approach and always goes above and beyond. Thank you, Nazmeen, for your ongoing support.

23 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Fantastic from the start

I was in communication with at least 5 printer companies regarding setting up a new lease for the office - it was clear from the start that XBM was leagues above the others, and dealing with them set the bar high.

From the initial enquiry through to signing the contract, XBM have been incredibly helpful, and at no point have we had to compromise. The cost, the service, the equipment, all of it has been second to none.

We've only had one service issue that we've had to contact XBM about so far, and this has only offered us further reassurance that we made the right decision. Parts were delivered the next working day, and the engineer arrived the day after that to install. We have a dedicated engineer in our area too.

I'd particularly like to thank our Business Development Manager, Isabel Martinez, who not only made the new contract process swift and easy from the very first enquiry, but has also kept in regular communication to ensure any service issues are dealt with smoothly too. Incredibly happy with the service from start to finish, and would recommend XBM without hesitation.

23 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

great improvement in account management

call out staff have been fantastic when fixing printer issues. Since Isabel has become our account manger there has been a marked improvement on the service we have recived. any issues Isabel is sure to handle it.

23 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

affordable and helpful

We are a charity so, money can often be hard to come by, as such we often need to chase a deal that we can rely upon in times of ups and downs, We've been with XBM since at least 2020, which is to say we had our machine delivered during the pandemic, and configured for remote work and have had no problems or problems that couldn't be fixed by maintenance staff.

Isabel Martinez, Cassie Briggs and Leah Marles have all been fantastic.

23 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

A Professional & Helpful Company

Our company has been in trade with XBM LTD for 4+ years. During our time they have been great help while building a professional bond. Nazmeen & her team have been amazing help with our printers; to ensure they were seen to asap if/when errors occurred which is highly appreciated as being a busy company, majority of our work relies on printing.

23 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Terrible company

Terrible company - hidden pricing, rude incompetent staff, always trying to overcharge and never an apology … even now final payment made in June they’re still trying to take payments by DD. Rude email received “placing my account on hold” for non payment when o don’t owe them anything lol

I am so grateful my contract is finally ending would never consider using them again

1 agosto 2024
Non scritta su invito
Logo di XBM

Risposta di XBM

Hi Renee

We originally setup up a contract on our internal rental as the business Candour Property Ltd was unable to get finance due to your accounts. The document you signed clearly states all the charges.

The additional charge you have referenced in your review is the £40 annual finance charge. This happens in year 2, and year 3. This is a standard charge on most lease agreements and is clearly at the top of the agreement.

As per our previous communications, following termination of your rental agreement in June, we did make the error of trying to take one more rental payment along with your metered copy payment (your Service Agreement not expiring until 24th September 2024), and we have apologised for that mistake.

Following that, you cancelled your Direct Debit and our system auto-generated a standard letter putting your account on hold until a new payment method was put in place.

I understand that this was not the first occasion your DD could not be taken, as you failed to inform us when you switched banks, but when you explained, we recredited the failed DD charge. In total, the DD could not be taken on many occasions which, on each occasion, resulted in the auto-generated letter.

I am sorry you chose not to engage with us to remedy the situation. The review is not a true reflection of what happened, and we have tried to phone on multiple occasions to help.

If you wish to talk about this, please feel free to contact us on 0113 2533342

Yours sincerely

Customer Service

Valutata 5 stelle su 5

We had some inital issues but they have been resolved

We had some inital issues of transaparancy with the pricing and all the associated costs involved in leasing and service charges but after working closely with Dan and Simon we managed to resolve the issue.

Very good response time for call outs if there is any issues with printers for general technical issues. The team is always there to help and get things sorted.

I would recommend using XBM for your printing and scanning solutions.

23 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent service received

Excellent service received from Dan at XBM. He was very helpful and knowledgeable about the printer that we have leased. He replied promptly to all emails. The quote we received was the best value for money compared to the other 7 quotes that we received. The delivery & installation went smoothly and we are very happy with everything from our first email to receiving our printer. I would recommend XBM.

25 marzo 2024
Non scritta su invito

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