Insight Systems Recensioni 34

We recently partnered with Insight Systems to replace two of our older toner-based copiers with new Epson inkjet machines. While the transition from toner to inkjet technology initially raised some concerns, we found reassurance by speaking with other customers and visiting the Insight showroom to see the machines in action.

After using the new machines for a couple of months, we are pleased to report that they have been extremely reliable and have presented no issues. The upgrade has not only improved performance with faster printing speeds but has also delivered cost savings.

A special thanks to Oliver for his recommendation and support throughout the process—his guidance has enabled us to make a valuable upgrade to our office equipment.

We only had great experience dealing with this company. They are friendly, efficient and have managed to save us quite a lot of money by providing a reliable and affordable product compared with what we used to pay elsewhere. As a small charity that means a lot for us.They were recommended to us and we will be doing the same!!

Thorough and friendly advice to get a printer and maintenance agreement that was just right for our business.

Excellent Service, nothing is too much trouble, can't fault anything. Would highly recommend.

Very smooth changeover, excellent sales representative and engineers on hand. Providing great selection of printers for people wanting efficiency and greener printer options. Highly recommend.

I found Insight to be very efficient and communicative throughout the process of purchasing and installing our reconditioned RICOH photocopier.

Excellent service from the team from start to finish. They were highly responsive to any issues and resolved everything promptly and efficiently. The entire process was smooth, and their attention to detail really stood out. I would highly recommend them for their professionalism and reliability.

Speedy safe delivery and efficient setting up the new copier

Quick response. Very helpful and knowledgeable.

Great customer service, attentive and speedy with support and installs and sorting any breakdowns etc.

Great people to work with, helpful & knowledgeable and delivered the service and have a great engineer site support as well.

Excellent communication throughout, wonderful customer support.
Thank you.

Outstanding Managed Print Service & Exceptional Account Management.

At Kent Cricket, we’ve had an excellent experience working with Insight Systems Ltd for our managed print services. From the outset, the team demonstrated a strong understanding of our operational needs and delivered a solution that has been both reliable and cost-effective.

A particular mention must go to Mark Sandhu, our Account Manager, who has been exceptional. His responsiveness, attention to detail, and willingness to go the extra mile have made day-to-day management seamless. Any queries or requests are handled quickly and professionally, giving us real confidence in the service.

Overall, Insight Systems Ltd have proven to be a trusted partner with a strong customer focus, and I would have no hesitation in recommending them to any organisation looking for a dependable managed print provider.

I recently purchased an MFD from Oliver along with a service contract, and I couldn’t be happier with the experience. From start to finish, Oliver was professional, knowledgeable, and incredibly helpful. He took the time to explain the different printer options, made sure I understood what was included in the service contract, and answered all my questions without any pressure.

The whole process was smooth and straightforward. The MFD was delivered as promised, set up easily, and works perfectly. Knowing that the service contract is in place gives me extra peace of mind and has saved my business money on our toner spend.

I highly recommend Insight Systems to anyone looking for reliable equipment and excellent customer service. It was a genuinely positive buying experience.

I have been a loyal customer of this company for over ten years and I questioned their billing charges having not seen invoices for many years. They didn't send me the missing invoices, just a list. They auto renewed the service agreement after telling my colleague that the lifespan of the machine was finished and that software could no longer be upgraded. They pushed him to consider buying a new copier with a new agreement. When I became aware of the situation, I tried to end the agreement. They were very uncooperative, wanted to apply early termination penalties and also justified it by now saying that the machine could be fixed. it took many emails for them to terminate the arrangement and they took back ink cartridges, even the ones from inside the copier despite having charged us for years for their minimum copy charge when we didn't use anywhere near that amount of copies. A totally unfair ending. In my opinion not a company to be trusted.

This has to be the meanest printer service company in the uk. They took direct debits for several years without supplying invoices. when they were questioned on it they agreed to end the contract with no refunds, the old inks that were unused and left over they were offered back. not only did the engineer take the unused inks that were still boxed, the office instructed him to remove the used cartridges out of the printer that had been paid for several times over.

Speediest service desk response I've ever received.

Having spoken with Matthew Sayer about the problem that I am having with the printing of PDF's of our property brochures, he told me that it wasn't just our office as he had had one of our other offices contact him with the same problem. After a little to'ing and fro'ing and an engineer attending a sister site, Matthew explained that the problem is with a software update that Adobe has done that threw out the settings for this function. Although not being able to sort the problem out personally Matthew assured me that our company's IT department are going to look further into it and get the issue sorted out. As usual Insight Systems have helped and have given me a satisfactory outcome. Thank you to Matthew and Insight.

Fantastic service from enquiry to install.

Having recently had a terrible expeirnce with a different comany, Insight blew my mind. from the initial call back from my enquiry, within an hour to the customer service from Mark all along the way. I have no bad words to say. Even their install team where polite and helpful in all ways and they linked to our tech company with ease. I have never experienced such an ease of getting online with a piece of tech. Would highly recommend this Insight.

5* - competitive quotes, better printers, and great customer service. Their onboarding of our school couldn't have been smoother.

Matthew has been very friendly and helpful; he even helped us with our old devices, offering to take them back to the other companies warehouse FOC. Insight have helped at every step along the way and always at the end of the phone in order to ensure a smooth tender process and transition to Insight.