Wickes - Torquay Recensioni 

A very clean and well organised and stocked store. My first visit and very impressed.

Connie was very helpful at the check out

Well done 😀

Me and my partner were renovating our kitchen. We knew kind of what we wanted but unsure how it was going to look as we were knocking down a wall to open up our kitchen/diner. We got in touch with Wickes Torquay (our local branch) and within 24 hours a designer had contacted me to book us in. Rebecca Potter (Becky) came to measure up on a date that suited us best especially considering we work 7-5pm Monday - Friday so finding a time could have been difficult but Becky was able to fit us in for a convenient time. Straight away we knew we made the right choice. Becky was so understanding of what we wanted and even gave us ideas we would’ve never thought of but we absolutely love. She took into consideration everything we wanted and was so friendly. We were so happy with the first step. Becky booked us in straight away for our meeting to show us our designs. We went to the store and felt so looked after. Becky needed us and went through all the designs. She took us around the kitchens in the store which gave us so much inspiration. Becky was very understanding with my many, many questions and queries. She was very patient and was so in tune with what we wanted. She explained the process perfectly and made sure that everything was booked in for when we needed it to be as it all had to be on hold whilst we booked the builders in for the wall.

After we had put the deposit down on the kitchen I was contacted by Lisa who was again very patient with us considering that we had to change the delivery date multiple times due to the set back of the wall coming down. She kept us updated and anytime I had any questions both Lisa and Becky were very friendly and happy to help.

As we had decided to go with Wickes to also fit our kitchen for ease, Marc from Homefront then came over very soon after the deposit was put down and he just came to introduce himself and make sure we were happy with the the process so far and make sure everything would be in place for his fitter to come when the kitchen was delivered. From then until the kitchen was delivered was about 4-5 months and Becky, Marc and Lisa were always on the end of the phone if I had any questions or worries about anything and were absolutely brilliant.

We ran into our first and only hiccup when the kitchen was going to be delivered on a date when no one would be home as we both work in the day time. I rang up Wickes installation team straight away and a friendly man called Matthew listened to the issue as I hadn’t been told the new date for the delivery and was unsure if it was going to be delivered for the fitter to fit it all. Matthew, considering this call was last thing on a Friday, listened to my issue and put everything in place. He emailed me a confirmation that it should be delivered on the following Tuesday. He told me to call on Monday to make sure. On the Monday I called and they confirmed it was all booked in and would be delivered before the fitter would need it.

The kitchen was then delivered perfectly and the two men who delivered it were on time and very friendly. They made sure everything was there and was very thorough.

Scott, our fitter, then contacted me to again make sure everything was all good. Scott then came to fit the kitchen. He was very friendly and efficient. Again very detail oriented and made sure everything was done to how we wanted it. Scott had fitted the kitchen perfectly and we are very happy with our end product.

At every stage we felt very supported by the team at Wickes. We are so happy this is who we chose for our kitchen! Thank you :).

Visited new Wickes store Torquay, very friendly team and super helpful.
Colin and Tony helped us with choice of paint for our bathroom and Connie was a delight on the checkout.
Made us smile all day
Thanks team

Rebecca Potter, the lady who dealt with the design, ordering and finance of my new bathroom, was extremely friendly, courteous and efficient. She knew her stuff back to front and nothing was too much trouble. Customer service can be perfunctory at best these days so it was refreshing to deal with someone who took an interest and the time to get things exactly as I wanted. Thanks Becky for a smooth, straightforward, honest and stress-free experience

Just had a kitchen install by Wickes Torquay and I’m delighted, the kitchen designer Rebecca was brilliant and also the installer Jason and his team were exceptional!

Rebecca is friendly and professional, has a wide knowledge on the products and a good vision on kitchen layout both aesthetically and practically for use, plumbing and electrics. She is extremely helpful and nothing is too much trouble, even coming in on her day off.