Wickes - Nottingham North Recensioni 102

We have recently purchased a kitchen and had it installed by Wickes Nottingham North. when first going to the store we were introduced to to kitchen design consultant Rachel Briggs, Rachel could not have been more helpful nothing being to much trouble. She paid us a home visit to discuss our requirements and within a few day came up with two designs each meeting our needs. We then purchased our kitchen.
Our kitchen was fitted by Mr Craig Harwood and his son Craig, again nothing was to much trouble. The quality of their work has to be seen to be believed, true craftsmen. Throughout the installation Rachel kept in touch with us to ensure things ran smoothly.
We now have beautiful Kitchen that meets all our requirements of witch we are most proud, we could not have had better service from start to finish

Stuart from the Nottingham North branch came out to measure, and design a kitchen for us. From the minute he introduced himself, he made us feel at ease.
Totally changing the configuration of the kitchen, he was very informative, and gave us ideas and options to consider.
Visiting the store to see the ranges available, Stuart took the time to go into detail about the differing quality and pricing of ones we were interested in.
He then helped us to choose the worktops, by patiently showing us how different designs looked alongside the cabinet doors.
Sitting down to see the kitchen 'come to life' on the screen was really exciting. Once again, Stuart spent time listening to our questions, and making amendments for us.
When we made our final decision, he went through everything again to make sure we were happy before placing the order.
The whole process from measuring and design, through to payment was made in a friendly and easy manner. We would definitely recommend using Wickes to family and friends.
All in all, perfect customer service.

Our agent was very helpful from the start at the bathroom planning stage to the very end. We changed our minds on certain items several times but he was very accommodating and came up with good ideas.
I have recommended him to a friend.

Approximately one month ago I visited Wickes Daybrook and noted Senetti garden plants priced at £7 per pot. I raised at the till that B&M and Home Bargains, located within yards of the store, were selling the identical plants for £3.50. I asked staff to pass this to head office for a price review. No action was taken and no communication was received.
Second Visit — 22 April 2026
I returned today to find the same plants on a trolley at the front of the store in a severely deteriorated, largely dead condition. A store assistant confirmed the price remained £7 but said some were reduced. I checked the entire trolley; there were no reduced labels on any plant. Staff confirmed there were none — only the full £7 price applied.
Inconsistent Pricing
A customer ahead of me took 2 plants from the same trolley and was charged £1 each. I then took 4 plants from the same trolley and was told the price was £7 each. I queried this directly. The assistant upheld the full price without explanation. Manager Beth was called. Rather than addressing the inconsistency, Beth pointed at random plants and directed me to shop at B&M. This was dismissive and deeply embarrassing, made publicly at the front of the store.
Relevant Legislation
Consumer Protection from Unfair Trading Regulations 2008 — Regulation 5 prohibits misleading actions. Verbally representing that reduced prices existed when no discounted labels were present constitutes a false statement of price likely to cause the average consumer to make a different transactional decision. Regulation 6 further covers misleading omissions where material pricing information is withheld.
Price Marking Order 2004 — Retailers are required to display the selling price of products clearly and unambiguously. Indicating that reduced prices applied without any corresponding price labels on the items in question is non-compliant with this obligation.
Consumer Rights Act 2015 — Section 62 requires that contract terms and trading practices are fair. Applying materially different prices to 2 customers selecting identical items from the same display within moments of each other, without a lawful or transparent basis, is an unfair commercial practice.

A big thank you to Sarmed, absolutely brilliant customer service from start to finish. He's a credit to Wickes
Everything went so smoothly, I was dreading getting a new kitchen and getting everything right but with his help it went perfectly. I love my new kitchen and it's good value for money.

They listened to what I needed and ensured everything was covered with detail and ensured it would work for me. The delivery slots were easy to pick and had updates all along the way including the day right down to the last 15mins. Delivery was quick, efficient and respect was taken for my property. Would use again for future projects.

It was very busy and the items we wanted , although in stock were not on the shop floor. Tracey was brilliant checked with the warehouse, took payment and arranged for them to be brought out. Joe, Marc and Ryan helped load up. We had to gone back twice more to collect everything we needed. Tracey served us each time. They were all really helpful, efficient and a credit to Wickes.

Jake came around to quote for solar panels on my mums bungalow. Really impressive, not at all pushy and quoted a really good price.

Great service, Great staff....thanks for the assistance Tracey at Nottingham North,

Helped my parents locate/buy the right door at Wickes today.
Looked after very well by Tracey, who guided us through the click & collect process at check out. She’s a great asset to the company - many thanks.

Stuart was so helpful and supportive. He responded very quickly to any queries. He went over and beyond helping us navigate our new cooker!

I needed some information about a product that was purchased a year ago the manger Michelle gave me all the information that I needed and other information about some flooring products she did not rush me although I could see she was very busy. I thought it was excellent service.

Tracey helped me find spray paint, from a restock, in the store room, excellent customer service. 5 stars

Sarmed, Nottingham North Wickes, understood exactly my requirements for a new bathroom. Sarmed advised me on design and options without coming across as a pushy sales person. , Wickes

Marc was so so helpful and knowlegable about door knobs and latches. Took his time to explain different options and ensured a correct purpose. Very friendly approachable manner.

Tracey and Kelly at the click and collect desk couldn't have been more helpful and were very polite.

Michelle, Leo,and Michael, at wicks daybrook, absolutely very helpful people, nothing was to much bother in finding what I needed,
Thankyou and great service

Really helpful staff
Ben Kemet went the extra mile to locate an item that wasn't on the shelf.

Was kept updated on delivery nice and early and delivery driver was spot on happy to help unload

Ordered some paint for click and collect, order was received promptly.

When I went to pick up it was very easy and quick especially when purchasing some other bits. Order was picked by Joe and I was served by Tracey who was really friendly.
Great service