Wickes - Lichfield Recensioni 

118
TrustScore 4.5 su 5

4,7

Vulcan Road, Unit E, Lichfield Retail Park, Lichfield West Midlands, WS13 6GB, GB


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Valutata 1 stelle su 5

Absolutely dreadful company we wanted to return an item over 30 days so called the head office who advised we call the Lichfield branch, we did and spoke to the manager who was so high and mighty he s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After several weeks of getting nowhere with customer services over damaged tins of paint ordered over the internet, a wonderful lady called bev at the Lichfield branch saved the day. It's always bette... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I purchased a kitchen through Wickes and would like to thank Lynne Smith for making the entire process so easy and stress-free, Lynne's approach, professionalism. and knowledge were second to none Sh... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent experience at wickes in Lichfield. Julie Evans went above and beyond to get the best kitchen design at the best price for my new house and captured perfectly the kitchen I wanted. Thankyou s... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di ferramenta
  2. Negozio di forniture per il bagno
  3. Negozio di articoli da cucina
  4. Azienda specializzata in energia solare

Informazioni su Wickes - Lichfield

Scritti dall'azienda

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Informazioni di contatto

  • Vulcan Road, Unit E, Lichfield Retail Park, Lichfield, West Midlands, WS13 6GB, Regno Unito

  • +441543516900

4,7

Eccellente

TrustScore 4.5 su 5

118 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(118)

14.520 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Helpful staff member - Jen at Lichfield

Went to the Lichfield branch of Wickes for Microflo guttering supplies. I couldn't find an item which I needed, so I approached a member of staff named 'Jen'. She was very helpful indeed, and although the item I needed wasn't in stock at the Lichfield store, she ordered the item for me there and then, saving me the time and hassle of doing it myself. A very helpful member of staff and a credit to her employer.

24 agosto 2025
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Risposta di Wickes - Lichfield

Hi Paul, thank you for taking the time to leave a review. I'm really pleased to see that Jen was able to help order the item you were looking as it was not in stock at the store. -LG

Valutata 5 stelle su 5

Paint

I went to Wickes Lichfield today for garden fence paint, I was helped by a young man first who was extremely helpful,then by a lady Jenny I can honestly say she was so helpful and knowledgeable, think I would still be there dithering if Jenny and the young man had not been so helpful and kind, excellent service well done.

17 agosto 2025
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Risposta di Wickes - Lichfield

Hi Maggie, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jenny in our store and that they provided you with useful advice. -AH

Valutata 5 stelle su 5

I visited the store today

I visited the store today really helpful lady Bev helped me find what I needed credit to the store

10 agosto 2025
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Risposta di Wickes - Lichfield

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Bev in our store and that they provided you with useful advice. -AH

Valutata 5 stelle su 5

Fab store!

Friendly, clean and welcoming store! Very helpful staff.

6 agosto 2025
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Risposta di Wickes - Lichfield

We appreciate your kind words! We are so glad you found our store welcoming and our team helpful during your visit. -AK

Valutata 5 stelle su 5

My Go-To for DIY in Lichfield!

My Go-To for DIY in Lichfield!

Dropped into Wickes Lichfield recently and was really impressed. Found exactly what I needed, and the staff couldn’t have been more helpful. Prices were good, the store was tidy, and I left with everything for my project (plus a couple of extras I couldn’t resist!). I’ll definitely be heading back for my next bit of DIY.

8 agosto 2025
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Risposta di Wickes - Lichfield

We appreciate you taking the time to share your positive experience at our Lichfield store. We're happy to hear that you found what you needed and that our staff were helpful. We're glad you enjoyed your visit! -AK

Valutata 5 stelle su 5

Great experience

Great experience shopping from start to finish, the store was clean and tidy enabling me to find exactly what I needed, staff were friendly and approachable.

2 agosto 2025
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Risposta di Wickes - Lichfield

We appreciate you taking the time to leave us such a fantastic review! We're happy to hear that you found our store clean, tidy, and our staff helpful. -AK

Valutata 5 stelle su 5

5 Star

Very clean, great service from the team who are always willing to help.

28 luglio 2025
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Risposta di Wickes - Lichfield

We appreciate your feedback and are so glad you found our store clean and our team helpful and willing to assist. -AK

Valutata 5 stelle su 5

Nice and clean store and found what I…

Nice and clean store and found what I needed from help of staff

4 agosto 2025
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Risposta di Wickes - Lichfield

Hi Ken, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store. -AH

Valutata 5 stelle su 5

Very tidy store

Very tidy store, excellent customer service.

6 agosto 2025
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Risposta di Wickes - Lichfield

Hi Lewis, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Valutata 5 stelle su 5

Lynne the consultant was very helpful…

Lynne the consultant was very helpful with my kitchen order and was very helpful in the design she recommended.

5 agosto 2025
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Risposta di Wickes - Lichfield

We're happy to learn that Lynn was so helpful with your kitchen order and that you appreciated the design recommendation. We wish you the best with your new kitchen! -AK

Valutata 5 stelle su 5

Thank you!

Many thanks to Lynne (Wickes Lichfield) who stepped in and created a new bathroom swiftly after we were let down repeatedly by a local company. Great help in store and a brilliant fitter. Will definitely use again.

4 marzo 2025
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Risposta di Wickes - Lichfield

Hi Emma, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lynne in our store and that they provided you with useful advice. -AH

Valutata 5 stelle su 5

Very approachable

Very approachable. Looking at kitchen designs, Julie took the time to understand our needs and help us through the design process

3 agosto 2025
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Risposta di Wickes - Lichfield

It's great to know that Julie was so easy to talk to and was able to guide you through the design process, and that she took the time to understand your requirements. Thank you for your positive feedback; we greatly appreciate it! -AK

Valutata 5 stelle su 5

Chat with Lynne Smith who at least knew…

Chat with Lynne Smith who at least knew our issue & tried to help- she was very helpful

30 luglio 2025
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Risposta di Wickes - Lichfield

Hi Christine, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lynne and that they provided you with useful advice. -AH

Valutata 5 stelle su 5

New bathroom

Julie was so helpful and patient at the Lichfield branch with having a new bathroom. With the budget we had in mind, Julies ideas and expertise is brilliant. All the staff there are friendly and professional. Would highly recommend. Many thanks Julie.

26 luglio 2025
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Risposta di Wickes - Lichfield

We appreciate you taking the time to share your feedback. We're happy to hear that our staff were helpful and that their ideas and expertise were brilliant in designing your new bathroom within your budget.
- PP

Valutata 5 stelle su 5

⭐️⭐️⭐️⭐️⭐️ Top-Class Support from Mark at Lichfield Wickes!

I popped into Wickes in Lichfield recently for advice on a bathroom project and was helped by Mark, who couldn’t have been more helpful.

From the moment we started talking, it was clear Mark really knew his stuff. He listened carefully, asked the right questions, and gave me solid, practical advice that made planning my project so much easier. He was professional, approachable, and clearly passionate about helping customers get it right.

Thanks to Mark’s input, I left feeling confident and well-prepared to move forward. First-class service – thank you, Mark!

24 luglio 2025
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Risposta di Wickes - Lichfield

We're happy to hear that you received such helpful and knowledgeable assistance with mark during your recent visit to our Lichfield store. It's great to know that the advice you received gave you confidence in planning your bathroom project. Thank you for your positive feedback!
- PP

Valutata 5 stelle su 5

Friendly kitchen advisor

Friendly kitchen advisor, patient with our choice. Good discount with purchase.
Interest free option very good.

26 luglio 2025
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Risposta di Wickes - Lichfield

We're happy you found our kitchen advisor friendly and patient. It's great to hear you received a good discount and found the interest-free option helpful.
- PP

Valutata 5 stelle su 5

Easy ordering in store process

I called at my local Lichfield branch to purchase some laminated flooring which was in the sale. Unfortunately the product was out of stock at this time however, after speaking to Elliot, an extremely helpful store assistant, I learned that he could order the flooring for me on the stores system and have it delivered to my home the following day. This was so easy and even saved me having to cart and lift the flooring into my car.

23 maggio 2025
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Risposta di Wickes - Lichfield

We're happy to hear that you had such a positive experience at our Lichfield store. It's great to know that Elliot was able to help you order the flooring and arrange for convenient home delivery. Thank you for sharing your feedback. -AK

Valutata 4 stelle su 5

Early days

I have been asked to rate my experience though it feels rather early. I chose Wickes as a few years ago they fitted a kitchen we were pleased with.
So far my bathroom has been planned and materials ordered. The contractor has been and measured up. Everyone has been helpful and I look forward to the work being started in 3 weeks. So far so good.

21 luglio 2025
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Risposta di Wickes - Lichfield

We appreciate you taking the time to share your experience. We're happy to hear that you've had a positive experience so far and that everyone has been helpful. We look forward to the work being completed! -AK

Valutata 5 stelle su 5

Shop was tidy

Shop was tidy. Good range of products, staff really friendly.

16 luglio 2025
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Risposta di Wickes - Lichfield

We appreciate you taking the time to share your experience.We're so glad you found our Lichfield team friendly and the shop tidy.
- PP

Valutata 2 stelle su 5

ZERO Customer interaction !

Got my products and was walking to the till, and the lady was standing in the till just walked off

Then another lady started scanning not a word of hello, are you having a good day? Weather is a bit rubbish isn’t it?

No interaction at all

Tell me the price asked me if I wanted the receipt I said no

She then went off carrying on talking to a colleague about stock. No thank you very much. Have a good day.

Terrible customer service

16 luglio 2025
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Risposta di Wickes - Lichfield

We appreciate you sharing your experience. We regret to hear that our team members did not provide a higher standard of service. We will raise this with the relevant team(s) to look into further internally to ensure a better experience in the future.

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