Wickes - Leamington Spa Recensioni 179

Went in with my mom today & had amazing customer service of Sarah who tried her best to help us with a tap connector and served us on till! James helped find the final solution, which worked and now we have a hose that connects to a tap for our pool! Thank you!

I was guided through the whole process, from design with Sarah-Jayne to fitting with Carl and his team. It took 2 weeks from start to finish, including the extra building work I requested and some remedial repairs we couldn’t have planned for. My new bathroom looks fantastic and the quality of work was superb. Everyone I had dealings with listened to what I wanted, worked within my budget and made me feel a valued part of the process

We recently had our en suite completely replaced through Wickes and are really pleased with both the service and the finished result.

From the start, our designer, Katie Malkowska, was professional, knowledgeable, and full of great ideas. She took the time to understand what we wanted and worked through various options with us to create a final design that we are extremely pleased with. Katie also coordinated everything from the finance arrangements through to the installation, keeping us informed throughout with excellent communication.

The installation was carried out by CK Renovations, who were fantastic. They worked quickly, removing the old en suite and installing the new one to a very high standard. They were friendly, professional, and kept us updated on progress and the plans for each stage of the project.

During the installation, an unforeseen issue arose that required a slight adjustment. However, Katie and Carl from CK Renovations dealt with it quickly and efficiently, ensuring the problem was resolved without causing any delays to the project.

Overall, we are extremely happy with both the quality of the workmanship and the level of customer service we received.

We would highly recommend them.

Shopped here before and I gave a 5 Star review and am doing the same now. Served by Sukie who loaded our trolley (too heavy for us) and then loaded our car. Very pleasant and helpful man.

Wanted a cupboard/some cupboards, to work alongside our current sized cupboards. Spoke with a friendly advisor (Alicia), via phone initially about my requirements. Found some great ones in store and Alicia even sorted delivery for me. Great service, friendly advisor who is happy to advise and offer alternatives to meet my needs. Would happily return.

We recently used Wickes Leamington Spa for the design and installation of a new kitchen and utility room, and overall we are very pleased with the service we received.

Sarah-Jayne, our designer, was supportive throughout the process and always responded quickly to any questions or requests for changes. She was accommodating when we wanted to make modifications to the design and helped ensure we ended up with a layout that worked well for us.

The installation was carried out by Carl and his team, who were excellent. The work progressed at a good pace, and the team were consistently tidy, courteous and professional. They were always willing to accommodate minor adjustments during the installation, which was greatly appreciated. The quality of the finished kitchen and utility room appears to be very good, and we are delighted with the end result.

There were a couple of issues during the project. The initial estimate for the specialist works was significantly lower than the eventual quotation. The estimate was around £3,000, but the specialist contractor's quote came back at approximately £7,000. Through some value engineering this was reduced to around £5,000, but it was still an unexpected additional cost that we would have preferred to have been identified earlier in the process.

There was also an oversight with the venting/ducting kit for the induction hob, which had been omitted from the order. As Wickes do not stock this item, sourcing a suitable solution caused a delay to completion. However, Wicked covered the additional costs involved, which we felt was a fair and professional resolution.

Despite these issues, we are very happy with the finished kitchen and utility room and would happily recommend Wickes Leamington Spa. The professionalism of Sarah-Jayne, Carl and his team, together with the quality of the installation and the way issues were resolved when they arose, made for a positive overall experience.

Special thanks for Millie and Alex from Wickes Leamington for their high effort to find the mosaic what exactly I need for my kitchen. They checked all the area and found them outside. Thanks again. Highly recommended

My personal Wickes staff member Katie was brilliant . She kept me informed throughout the project and solved any issues speedily . I can’t praise your team highly enough but especially Katie .

Superb customer service
Was looking for garden shed and wanted help and advice instead of ordering at home
Gerald and colleagues were very helpful informative and most important friendly

Poor quality installation
Even worse customer service/after care.
Nearly 1 year on and still issues not resolved. No joined up thinking. No explanations for failed appointments.
Poor communication. Lies regarding discussions. Never again.

Cannot express how impressed I was by Alicia at Leamington spa. Nothing was to much trouble, going above and beyond,super friendly and her knowledge of the products I needed was Google and then some.

Special shoutout to our design consultant, Katie, who was brilliant from start to finish. Lots of great ideas and advice and she sorted a worktop delivery issue for us that could have been a problem.

We were looking for an angle grinder and chainsaw battery operated and James, the assistant, went out of his way to help us choose, what we believe to be a very good deal.
I would highly recommend James if you need any knowledgeable assistance or Help. Definitely five star.

Millie served us and was a great rep for Wickes excellent customer service.

Went in for paint and not sure what I needed.
Diane was very helpful. Will certainly be going back.

I visited the Leamington Spa store today for paint I had chosen, unfortunately the paint I wanted has now been discontinued, Alicia look after me and really went above and beyond to help me find a near perfect match in another paint brand (this was not an easy task!) thank you so much Alicia.

Alicia was very helpful, showed me exactly what I needed. A+++

Wickes are helping us with a community project and couldn't have been more helpful, to be honest they far exceeded the help we thought we would get.

Wow David went above and beyond and couldn’t have been more helpful.
He went out of his way to look for an item and then it was out of stock so found another option at a cheaper price for us. Then carried to the car.
Amazing member of staff so thank you. X