We Move and Clean Recensioni 

After multiple moves throughout the years, I can confidently say We Move stands out from the crowd. Their professionalism and value for money are unbeatable! Everything about their service was first-rate – from providing high-quality boxes to the competitive pricing and meticulous care they took while dismantling and reassembling furniture.
What truly sets We Move apart is their personalised touch. Being a family-run business, they prioritise customer service. Their patience throughout the process and timely communication before the move put me at ease. They truly go the extra mile! If you're facing a move, look no further than We Move. You won't be disappointed. I, for one, wouldn't hesitate to use them again in the future."
er care.

Avoid, will add cost even when it's their own fault. I note the response all of which highlights excuses and untruths, you could park directly outside my property, but used larger vans than what was on the booking confirmation. A standard LUTON could easily get to the property. You then said you would dump my furniture on a public through way unless I paid £497 nearly double the quotation or the bewildering option of returning it to my original property for free, a task that would have taken far longer. There was no 1 hr delay, I missed one bolt out of a cabinet that took 10mins to remove. My furniture was damaged in the move also and items listed as valuable were propped up with things lent against them. You also altered your T&C to claim you had given dimensions of your vehicles and added details of this predicament to cover yourself. It is your process that is at fault and poor customer service. These people are opportunist who take advantage of their customers, they lack integrity, throw insults and coerce you out of money.
I standby my review.
Now recieving insults and threats because I refuse to pay an additional £197 Please avoid this company.

This was my first big move so I was a little anxious about the many things that were in play and needed to be done. The chaps We Move and Clean did an outstanding job of relieving my worries. The team came across as experienced, calm and ready to answer any questions I had. I was certain the whole experience was to be positive from the start.

As for the pricing, quoted a more than fair price compared to services from other companies that I viewed to offer similar a quality in services, choosing We Move and Clean was a no brainer.

With them packing my two-bedroom flat into the van within just two hours, I had plenty of time to clean and sort out what I needed to before leaving.

Once we found ourselves at my new place, everything was unloaded sharply and assembled in the correct manner.

Overall, if you are looking for a hard-working and dedicated removal team, don't hesitate to choose We Move and Clean. The team and care are second to none.

Schneller, freundlicher Service. Lucas und sein Team waren sehr professionell.

We’ve been let down by two other companies, we contacted we move and clean and Lucas immediately called us back. We did an assessment via their website and the whole process was very easy and efficient. Lucas quickly replied with a price and confirmed date.

The lovely chaps (Mark, Greg and Stefan) turned up on time on the removal day, introduced themselves and put on the appropriate shoe covers before immediately looking to evaluate the property and come up with a plan to fully utilise the space with the provided vehicles.

The work was carried out in an efficient manner with appropriate protection being put on fragile items (my telly or pc screens for example) where I got rid of the boxes, so didn’t have them. They were also very careful around the removal process to not cause any damage to property or the building and executed the removal effortlessly leaving myself and my wife to only observe them from the distance. I really liked the fact they wore overshoes, so my carpets were not not in a disastrous condition once they were done.

During the removal, I requested additional work outside my original booking and credit to the fellows they quickly presented me with a solution and did what had to be done.

The delivery at my new property was similarly well executed with the chaps being clear on what they game plan would be and what they needed from my wife and I to help them do it quickly. To my surprise they also offered to move anything into the designated rooms we wanted which was a huge plus for us. .

Before they left our premises they made sure we were entirely satisfied with the job they had done and where things had been left and again offered to move things if we didn't.

The way the job got assessed before I got a quote was straightforward and time saving. I found the pricing to be clear with additional extras like the packing service on top, if I wanted to let them do it. At the end of the day, paid the agreed quote which was competitive to say the least.

All things considered, the service was good. The first call made a good impression on me which was further confirmed on the day by the chaps, who were really friendly, polite and calming. They made it really easy for us and were happy to have a joke and a laugh throughout. The made the move very enjoyable and I would certainly recommend using We move and clean .

Anyone looking to move house AVOID the company We Move and Clean.

- Despite having been in my house and seen all my possessions before the moving day, they said 2 vans would be sufficient - it wasn't, which required me having to arrange storage of my possessions with the new homeowner because the company didn't have another van. I had to leave half a van's worth of items at my old home, then once the vans had been unloaded at my new home they returned for it. They then charged me an additional £497 for this.
- The website "guarantees" that they will provide enough staff and vans to have you moved out by 12pm - as above this was not the case and we weren't moved out until 4:30pm.
- Emails alongside the quote promised free packing materials included in the packing service, but once they packed all my items the owner then insisted I make a payment there and then of an additional £160 as deposit for the boxes. It took several days of ignored calls, texts and emails for the owner to finally give me details for how I could return the boxes, and then I had to chase him to pay me my deposit back.
- The movers damaged my sofa, but for them to do anything about it I would first have to pay them £500.

Moving day is stressful enough but if you use this company it will cause you even more headache!

*Contrary to their reply we did not request any additional work on moving day! All of our belongings were packed up by them 2 days before and we had exactly the same furniture and belongings that they saw at the time of quote and packing*

Having waited a month to consider my comments and write something constructive I can only say that these people are crooks, avoid at all costs.

I am serving military and have moved every two years for the last fifteen years, across the country and in and out of Germany. I have used half a dozen different companies and this one was by a considerable distance the worst.

Firstly, they do not conduct a survey to assess how much belongings you have. Therefore they (intentionally in my opinion) underestimate the quantity. Then, after taking an initial deposit, they waited till 1900 the evening before the move to email and say that full payment was due immediately or they won’t be turning up the next day. With no opportunity to question or refuse.

The team that turned up were very courteous and conducted themselves professionally. They spent the day packing our belongings into boxes, before loading them onto a van and taking them away to their storage facility, which I thought a bit odd. Immediately we get another email saying we went over our allocation of boxes and we now owe a further £500.

It appears that no matter what you say you have in your self survey (we had outlined what we had), you are allocated 40 boxes, but they do not specify the size of the boxes. For reference, our microwave fit in one box. As a normal 4 bedroom house, we filled 100 boxes. The packing team at no point told us we were over our allocation, nothing was mentioned. Once they had all of our belongings in their storage, we were given the charge and, again, told they would not turn up the following day if we didn’t pay. To hire a van and do it ourselves would have cost £90. However, we were not given such a choice.

The next day, only two small vans turned up to move all our furniture, the garden furniture and the contents of the garage, all of which we had included on the self survey. Obviously it didn’t fit. Once the vans were full, They headed off to our new house to wait to unload. This was about 1100. A charge we were made aware of was key waiting time beyond 1200. Keys were released at 1215 triggering the key waiting charge. However, the team had already downed tools at 1100 to wait, due to insufficient load capacity. Were they able to continue, they would not have been waiting for keys, as they would still have been packing our belongings at our old house. As it was, the delay for the keys (15mins) was nothing to that caused by them not having sufficient load capacity and having to return to our old property to reload and go again.

We finally waved goodbye to the team at 1900 in the evening having paid a further £800 in extra fees on top of the quoted price. All taken whilst we were held hostage to pay.

Ultimately what we thought would be a cheep alternative to a large removal firm ended up costing exactly the same amount. It is not a saving going for these people, you will pay the same as for a large, reputable, company but receive a woefully inadequate service.

BEWARE! Read all the info. My move cost over a third more than expected as we needed a third van. Even though i kept saying to the owner that all my possessions wouldnt fit into 2 vans he chose not to point out that a 3rd van would cost more that the other. Communication was abysmal and the cleaning service let me down too - last minute saying they couldnt make the arranged date. Fortunately was refunded by credit card company as they wouldnt give me my money back. I would NEVER recommend this company

Avoid for large home removals
In my opinion, these are important notes for your house move which I wish I knew and followed.

1. Avoid We Move And Clean from Swindon, especially for large home removals. They seem to do well with smaller moves, but not large 4/5 bed home removals.

2. Read the fine print. They will use it to get extra money. Don’t make the mistake I made and trust that all will go well and that you will be treated fairly.

3. If you have to use them, do not pay the deposit with the online link they email you. They will store the card details and use your credit card details to charge unauthorised extra charges after the move without your consent. This is not right and we all know it’s poor customer service, but it seems to be legal as they mention it in the fine print, so they will get away with it, unless you contact your bank to try to reverse the charge.

4. Do not do the online self-assessment quote, instead ask them to do the assessment in person.

5. They may tell you after your move that the self-assessment was wrong and that they must charge at least £495 extra and up to £1000 as in our case. This also seems to be legal as it is mentioned in the quote.

6. Make sure they fully load each van. In my case, they didn’t fully load the 3 Luton vans quoted for and used the extra load to get the extra charge from us. This extra charge they will take from your card whether you want to pay it or not.

7. Insist on a face-to-face assessment so that they can do an accurate quote like other professional removal companies. I did my assessment based on physical assessments done by another removal company (that company couldn't accommodate my date in the end), but wemoveandclean still charged extra because they chose to spread the load over 4 vans.

8. Take photos of each van once it’s loaded and make sure they fully load it before closing the doors. I didn't take any photos and really regret it as I don't have proof of their poorly loaded vans or the damage to my sofabed.

9. Take photos of any damages immediately, whether you plan to claim or not. Take photos! There’s a good chance you won’t get compensated for damages otherwise. I'm still waiting for compensation.

10. Use only professional removers who are registered with the British Association of Removers. This company is not registered.

11. Be prepared to be spoken to in an unprofessional, impatient and condescending aggressive manner, especially if you don’t know the answer to Lucas’s questions the first time.

13. All the good reviewers seem to have paid a fair price of £900 and less for 4 bed houses and smaller. I was charged £2000 for a 5 bed which I was happy to pay, but then got charged another £495 on top of that based on the fact that they did not load properly.
They didn't communicate that there would be an extra charge on the day either. If they did, I would've reminded them that I have a week to move out of the house and that I can move the few extra things in my own van. Not worth an extra £500!!!!

As a military family we moved many times, and this company provided the worst service I have ever experienced. I chose them because of a very competitive quote, without realising that this quote was not at all accurate. They sent two small vans, making no mention that I would be charged extra for the second, despite me giving accurate information about the contents of the house. I was also charged for more than 30 extra boxes, again, after giving an honest assessment of what needed to be packed. The original quote of c. £1300 resulted in a bill of nearly £2000.

The packing was slow, and throughout the day we were given incorrect estimates of how long the packing and loading would take. An expensive painting was brought out of the house without protective wrapping, and was then wrapped up on the grass. The contents of the garage and garden were not taken at all - when they eventually viewed them they said they would need another van, and I opted to rent a van and move the things myself rather than be charged more and have to wait any longer.

The next day they did not arrive until nearly 10am, despite saying they would be at the new house around 8am. Some boxes had been labelled incorrectly and were left in the wrong rooms.

My final issue is that the boxes were not collected when I asked for them to be, supposedly because the new house was too far away. Again, no mention was made of this when I booked the service.

Overall communication was poor, and the service was not what I expected. I would not use this company again.

This was a normal house move over over a 100 miles. This small scale operation was not up for the job. They only have 2 small vans. 2 of our wooden beds where destroyed. They had to make an extra trip at a huge surcharge to us. The 1st quote was £1000, then £1500 then £2000, the actual cost was nearly £3000. They charge per box but only half fill each box, they did not credit back for the returned boxes. They under preformed but overcharged.

This company was brilliant. They did a fantastic and thorough job on our carpets and we were really pleased with the outcome. The lady who did the cleaning was friendly, efficient and I would not hesitate to use the company again. The fee charged was representative of the work involved. Thank you.