Direct via Royal Mail, and patient access, medication is ordered from home, and usually arrives within four days from start to finish. Well contacts me with reminders for ordering and also have a supe... Leggi di più
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Scopri cosa dicono le persone
My first perscription using this service as I've always collected my perscriptions from my chemist at my nearest Asda. Thought I'd give this a try ordered my perscription it arrived at my door just... Leggi di più
Prescription order received. Was updated when my medication was dispatched which was the same day. Medication was delivered three days later, on inspection I noticed two tablets were missing from the... Leggi di più
After our local pharmacy closed I was happy to find this online pharmacy. Unfortunately their system couldn’t cope with two GPs sharing the same address so my medication request was sent to the wrong... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Scritti dall'azienda
Informazioni di contatto
Healthcare Distribution Centre, Enterprise Way, ST37UN, Meir Park, Regno Unito
- 01782 597 313
3,6
Nella media
188 recensioni
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Brilliant 'Well Pharmacy' service
Brilliant 'Well Pharmacy' service. Thank you for the regular reminders to order my prescription, and for the prompt home delivery. Very reliable.
6 febbraio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Professional friendly service
Professional friendly service.
Reassuring and able to answer my queries thoroughly.
15 aprile 2026
Risposta di Well Pharmacy - Online Pharmacy
Hello,
We appreciate you taking the time to share your feedback!
We're happy to hear that you found our service professional and friendly, and that we were able to answer your questions.
Kind Regards
Well Pharmacy
It's becoming hard work to receive my…
It's becoming hard work to receive my repeat prescriptions it worked better before the app update now won't let me pick from previous orders have to verify once approved from gp every time then wait ages to get text to organise delivery of cd medication from order to delivery is taking 2 weeks so all ways running out of meds not good . I am looking for an alternative delivery service as I really on my meds being delivered hassle free without going days without medication .
Up side customer service is good at responding and easy to contact just wish the actual service was more smoothly
18 aprile 2026
Risposta di Well Pharmacy - Online Pharmacy
Hi Charlotte.
We appreciate you sharing your experience. We're sorry the app update has made repeat prescriptions difficult and that medication delivery is delayed. There have been some technical issues with the App that our IT team have been working on resolving.
If you are still experiencing an issue please let us know at hello@well.co.uk, we can ensure this is reported to IT to look into.
You can also use our website https://well.co.uk/ in the meantime, you can sign in in the tope right corner and order and look at your account just like our App.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Medication was sent to wrong person
Medication was sent to wrong person. Name on medication was not same name on package.
3 aprile 2026
Risposta di Well Pharmacy - Online Pharmacy
Hi Catherine,
Thank you for taking the time to share your feedback with us.
We are concerned to read that you have received someone else's medication and can assure you we take this feedback very seriously. So that we can investigate this and if you have not done so already, can you please contact us at hello@well.co.uk with details of the medication you have received so that this can be reported to the pharmacist.
We also have a contractual requirement to share any incidents which compromise patient safety and data protection to the NHS. This incident will be reported to them if you are able to provide us with further information.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Worked well for repeat scripts, NOT for urgent care
My doctors surgery can’t handle the difference between the Well Pharmacy next door and Well online. Well online worked as well as it could with my repeat scripts, but if you need urgent care and they mistakenly send it through, you have to go online for Well to release the script to you. Which means dealing with their curt customer service team who don’t deal well with anxious people who need meds.
As for the actual pharmacy in Chilwell, please don’t expect anyone to try and communicate with the doctors next door. Just got told with great relish that the script will take half an hour. When I said it had been over half an hour the lady enjoyed saying that the pharmacist was on lunch so it would be another half an hour. The pharmacist is a great guy but is not supported well by his people.
3 marzo 2026
Non scritta su invito
Risposta di Well Pharmacy - Online Pharmacy
Hi Liz,
We appreciate you taking the time to share your experience. We're sorry to hear about the issues you've faced with online prescriptions and communication between the surgery and pharmacy.
Our online delivery service is for non urgent repeat medication only. Because we are a delivery service patients must allow 7 working days.
Patients can only be nominated to one pharmacy so more often than not prescriptions will be sent to your primary nominated pharmacy. However, we can return a prescription at any point before it has been dispatched, if your request is urgent we recommend you to call us on 0333 010 2222 option 1 (Lines open Mon-Fri 9am-5pm) where we can urgently return this for you.
If you would like to talk to us regarding your concerns, please email your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Improvement at wells pharmacy
Improvement at wells pharmacy must say great improvement for a while deliveries none excistant i had to find neibours to collect for myself &my husband as they had no driver but recently they have redeemed themselves im a happy bunny thank you its been very helpful for us
19 febbraio 2026
Non scritta su invito
Quick & reliable
Well pharmacy is quick and reliable. If there is a hold up it’s usually at the approval stage and not the delivery.
21 gennaio 2026
Excellent every time
24 dicembre 2025
took over a month and the stuff is…
took over a month and the stuff is dirty, got a bad infection from their medication. would not recommend at all. looked them up after the fact and found many violations in the past for everything up to the spread of meningitis. never again.
15 dicembre 2025
Non scritta su invito
Risposta di Well Pharmacy - Online Pharmacy
Hi Raymond,
Thank you for your feedback. We're very sorry to hear about the issues you experienced.
We are concerned to hear this and would like to investigate this further. Please can you send an email with as much information regarding when this happened, what medication you received to hello@well.co.uk.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Easy and reliable
Very easy to order repeat prescriptions. Allows you to see when last order was placed. option for notifications. Never had any problems using the system.
12 dicembre 2025
Reliability
Easy to order online and useful to have follow-ups after order confirmed; e.g GP approved order, order dispatched. Very reliable service.
10 dicembre 2025
ordered prescription requested…
ordered prescription requested delivery. all I got is an email saying to pick up at pharmacy, order does not update still says waiting for approval.
Tried contacting online help, ignored.
5 dicembre 2025
Non scritta su invito
Risposta di Well Pharmacy - Online Pharmacy
Hello,
Thank you for taking the time to share your feedback regarding well.co.uk. We regret that your prescription delivery order did not go as expected and apologise for the lack of updates and the ignored online help request.
We will address these issues with our team, we appreciate your feedback as this helps us improve the service we provide.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Risposta di Well Pharmacy - Online Pharmacy
Hi Mrs Gillon,
We appreciate you taking the time to share your positive experience.
We're glad our efficiency and communication met your expectations.
Kind Regards
Well Pharmacy
It’s automatic!
It’s automatic!
I don’t have to remember to ask a repeat at my GP,
Well do it all.
I can only take a specific brand of medication and they supplied it straight away.
Well done Well!
10 ottobre 2025
Too long winded.
I received the notification that Well had received my prescription. Payment was made and it confirmed delivery in 4 days. Still waiting and my medication ran out. I'm just hoping they will let me cancel the arrangement so I can just go back to my doctors sending my prescription to my local pharmacy to pick up. Home delivery is too long winded and not helpful.
7 ottobre 2025
Risposta di Well Pharmacy - Online Pharmacy
Hi Helen,
We appreciate you sharing your experience. We are sorry to hear about the delay and the difficulty this has caused. We'll review the delivery process to see how we can improve.
We are aware you have since reached out to our team and one of our advisors is assisting you with your prescription.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
Absolutely appalling
Absolutely appalling! If you need regular medication I would avoid. Late deliveries, inability to get stock even though it’s freely available, missed prescriptions, missing items, taking prescriptions off the system intended for other suppliers without consent, customer service is dreadful, rude and totally incompetent. Really awful service and experience with lack of accountability, resolution and remorse.
25 settembre 2025
Non scritta su invito
Risposta di Well Pharmacy - Online Pharmacy
Hi Kimberley,
Thank you for taking the time to share your feedback with us. We're very sorry to hear about the issues you have experienced. We take your feedback seriously and will investigate these matters thoroughly to prevent future occurrences and improve our service.
Please could you fill in our complaints form with your details and provide information of the issues you are experiencing, once submitted this will go over to our complaints team who will be able to locate your account and assist with the concerns you have raised. Our feedback form can be found on our website at https://well.co.uk/contact/. Any feedback you share with us, will still be shared with the manager and allow them to address your concerns.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Flu jabs - long wait!
My mother and I booked flu jabs online. We were each given a 5-min time slot. When we arrived the pharmacy was full of people. We were warned the pharmacist doing the jabs was running late. We discovered 2 reasons for this - a 5 minute time slot per person isn't enough time for the pharmacist. In addition, people were being allowed a consultation with the pharmacist (the only one on duty) who hadn't booked any appointment, AND she was then disappearing to check prescriptions behind the counter every 10 minutes! What a shambles. DON'T book your flu jab with them. It is just pure greed on their part. Cram as many people in as they can (you have to pay in advance online of course), then just make them wait :(
2 ottobre 2025
Non scritta su invito
Risposta di Well Pharmacy - Online Pharmacy
Hi Jan,
Thank you for sharing your feedback regarding our flu service. We're sorry your experience wasn't satisfactory due to appointment delays and the pharmacist's availability.
Please can you email your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly.
We also our have new feedback form you can use where it makes sharing your experience with us easier and quicker. Please visit our website and fill in our new feedback form at https://well.co.uk/contact/. Any feedback you share with us, will still be shared with the area manager and allow them to address any issues.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
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