I sincerely wish I knew about this scam of a company and did my due diligence, as many others have mentioned. While I did receive an email that my items were en route and did in fact, receive the item... Leggi di più
Walkonbeach
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They had some nice variety of bathing suits. You cannot purchase different sizes for a 2-piece like other websites. The shipping was partial and slow. The worst part if the return policy. Can't be don... Leggi di più
L'azienda ha risposto
I have been trying all afternoon to cancel my order that was only just done and keep getting the email bouncing back saying to email address is not found so don't know what I can do now
Was für ein kriminelles Unternehmen! Ware soll angeblich nach den USA zurückgesendet werden, obwohl sich dieses Unternehmen nicht einmal die Mühe macht ihre "Made in China" Etiketten zu entfernen. War... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.
Informazioni di contatto
Stati Uniti
- service@walkonbeach.com
- www.walkonbeach.com
Le persone hanno visualizzato anche
Please do not buy from the company
Please do not buy from the company. I ordered three swimsuits. The third swim suit was out of stock so they were going to send me one of THEIR choice. I requested to not receive the third swim suit (I did not like what they chose). I requested a refund. It’s been months & have not received my refund for the third swim suit.
I went by their sizes. The swim suits were 2 sizes too small. I’m stuck with two swim suits I cannot wear. No return label. I requested a return & months later have not heard back from them.
They take your money immediately when you purchase. You will never get your money back if the item is out of stock.
Poor quality swim suits.
27 marzo 2024
Non scritta su invito
Risposta di Walkonbeach
Dear Gina Rigler, thank you for reaching out to us regarding the sizing issue you encountered with our products.
We sincerely apologize for any inconvenience this may have caused you. Ensuring the accuracy and consistency of our sizing is a top priority for us, and we take your feedback very seriously.
To assist you further, could you please provide us with more details about the specific sizing discrepancy you experienced? This will help us investigate the issue thoroughly and take appropriate measures to address it.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this matter for you.
RED FLAG !!
RED FLAG !!! If I could give a zero I would appalling quality costumes. First one, one strap is not even sewn onto the costume. They offered me $12 to take it to a seamstress. The second one is two sizes bigger than the other one , looks nothing like the picture and is bigger on one side than the other. They offered to replace the second one.Can’t wait for tomorrows offer. I have repeatedly asked for a refund & sent All the pictures they required. How is this company still trading? disguising itself as an Australian company.
Update now offered a replacement for second item that is two sizes too big.
I refused it.
Next offer this morning if I send it back they need photos of the crotch stickers and swing tags (which they didn’t come with) . Return at your own cost you must provide a tracking ord No within 7 days otherwise NO refund. Ooh and sorry to tell you that we are in the US even though the website is .com.au .
Or we can offer 30% refund and I can keep the faulty goods .
Day 4 of negotiations they are now offering 50% refund as it will be expensive to return to USA (NJ) .
These emails are computer generated always come through at 8 pm every night (Crystal) and their English skills are not great ? Not sure what country they are in. Using the USA address as a deterrent so you weigh up the cost of return.
Day 5 Told them no to the deal and just send me the address and details to return. NO RESPONSE
Day 6 new offer they will refund 70% in compensation but that is the most they can give.
Day 7 new offer of 85% refund still waiting on a response after I accepted now to get the money.
10 aprile 2024
Non scritta su invito
Risposta di Walkonbeach
Dear Vicki Oconnor, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Thank you for your understanding and patience.
They have a horrible return policy that…
They have a horrible return policy that makes it extremely difficult to return anything. There were two items that were not true to size and did not fit but I’ll keep because I don’t have time to jump through all those hoops not to even get a full refund
26 marzo 2024
Non scritta su invito
Risposta di Walkonbeach
Dear Karen Foster, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Awful experience
Awful experience. I had to email them 8 times to return an item. Three weeks later I still have not received my refund. Don’t shop there.
22 gennaio 2024
Non scritta su invito
Risposta di Walkonbeach
Dear Jacqueline Goetter, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
Well ordered 2 Tankini's took couple…
Well ordered 2 Tankini's took couple weeks to get them. They are both two small would not say true to size. I have been emailing and messaging for return label and cannot get a response.Buyer beware!
3 febbraio 2024
Non scritta su invito
Risposta di Walkonbeach
Dear Dorie B Lipham, thank you for taking the time to give us feedback.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.
Looking forward to being of service to you again in the future.
Do NOT purchase from Walkonbeach
Placed order, funds immediately withdrawn. As paid for expedited shipping tried to look up status and it states "you have no orders" yet have email confirming purchase.
No tele# and no response to 3 enquiries via online support and email
Do NOT purchase from this business
4 febbraio 2024
Non scritta su invito
Risposta di Walkonbeach
Dear bc booth, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
Rücksendung katastrophal
Rücksendung katastrophal man muss Bilder vom Etikett schicken und trotzdem bekommt man keine Adresse. Ich kaufe nie wieder dort etwas 😬
17 gennaio 2024
Non scritta su invito
Ordered 3 swimsuits on 1/1/2024
Ordered 3 swimsuits on 1/1/2024. Received notification 1/7/2024 with a tracking number however, USPS has not picked up the order. 1/12/2024 contacted Walk ON Beach regarding the order and that there were only 2 swimsuits being shipped however, still being charged full amount of 3 swimsuits? I received no correspondence regarding the 3rd swimsuit but was notified by Crystal on 1/13/2024 that the 3rd swimsuit is out of stock. Well, I can still order the swimsuit on the website??? AND due to pandemic times (really) they have not control over the shipping. Well, printing a shipping lable does not mean the order has been shipped. I requested that my entire order be cancelled. Crystal will not cancel the entire order as she states the order has already shipped. If it was shipped, the tracking number would be tracking the items correct? Well, it's not. Going back and forth with Crystal to cancel this order has continued into nothingness. This company has no standards and does not care about customers. Stay away from this company for your own peace of mind. Still being charged for 3 swimsuits and MAYBE getting 2? We shall see.
1 gennaio 2024
Non scritta su invito
I order two sets to be told no stock for one of them
I order two sets, after 2 weeks with no tracking notification, l sent a follow-up message to customer service. Response was prompt, but the item l ordered was out of stock, yet still adverting that particular item , l was not informed of no stock. l was given the option to choose another swim set, but if l wanted them in the first place l would have purchased it. Looking at the reviews quality is a concern, so we will wait and see how long it takes to receive my other set and how long it will take to be reimbursed. I think l will give this website a Big Miss.
7 gennaio 2024
Non scritta su invito
Risposta di Walkonbeach
Dear Gillian Barker, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We apologize for the inconvenience, but it seems that the swimwear you're interested in is currently out of stock. We're actively working to replenish our inventory, so please check back with us soon or explore our other available options. If you have any specific preferences or questions, feel free to let us know, and we'll do our best to assist you further. Thank you for your patience and understanding.
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
Schlechter Kundenservie
sehr, sehr schlechter Customer Service. Passform Stimmt in keinem Fall mit der Größenangabe überein. Obwohl eine Rückgabe rechtens ist, wird diese vom Unternehmen nicht angenommen, das heisst, eine Retouren Adresse wird verweigert.
NICHT BESTELLEN!!!!!!!
8 settembre 2023
Non scritta su invito
Ich habe mir Bademode im Wert von…
Ich habe mir Bademode im Wert von 124,06€ bestellt. Das Geld habe ich per Paypal überwiesen und wurde auch vom Konto abgebucht. Angeblich wurde die Ware zurückgestellt, da wohl kein Geld angekommen ist und ich soll einen Screenshot von der Transaktionsseite dorthin schicken und die Transaktions - ID.
20 agosto 2023
Non scritta su invito
Finger weg von dieser Firma!
Finger weg von dieser Firma: Betrug! Keine Rücksendemöglichkeit, seit Wochen werde ich nun mit immer neuen Versprechungen auf Rückerstattung hingehalten. Ware muss in die USA retourniert werden, das kostet natürlich ein Vermögen. Alternativ wurde nun eine Erstattung ohne Rückversand angeboten, die aber niemals ankommt. Ich ärgere mich fürchterlich, dass ich nicht vorher genauer hingeschaut habe.
15 giugno 2023
Non scritta su invito
Wirklich frech
Wirklich frech, keine Rücksendung zuzulassen. War nicht ersichtlich beim bestellen!
3 luglio 2023
Non scritta su invito
Leider die klassische Betrugsmasche…
Leider die klassische Betrugsmasche beim Versuch einer Rücksendung: Erst keine Antwort, dann höflich und nichtssagend, dann Angebot "30% Rabatt" gegen Verzicht auf Rücksendung, dann "Rücksendung ist in die USA, müssen Sie bezahlen", dann "70% Rabatt" - am Ende wird nichts erstattet. Immer mit geheuchelter, Google-übersetzter Freundlichkeit.
Da es nicht einmal ein Impressum gibt, kann man nicht einmal die Klage zustellen.
TIPP: IMMER nach dem Impressum unten auf der Webseite suchen. Das ist Pflicht. Ohne EU-Adresse darin: Nicht bestellen. Auch wenn es "günstig" erscheint.
15 giugno 2023
Non scritta su invito
Auf gar keinen Fall bestellen
Auf gar keinen Fall bestellen! Betrügerfirma! Ich versuche trotz der angegebenen 30 Tage Rückgaberecht seit 3 Wochen meine Ware zurückzugeben. Ohne Erfolg! Es hat ca. 25 Mails gebraucht um die Adresse zu erfahren. Trotzdem wollten sie, dass ich 70% der Ware bezahle. Nach langem Hin und Her soll ich jetzt die Ware behalten und 30% bezahlen. Was ich auch gemacht habe. Allerdings stellt sich nun Klarna quer, da der Händler nicht mehr reagiert, fordern diese nun den vollen Kaufpreis von mir! Der bezahlte Wert taucht gar nicht auf! Ich bin mittlerweile ratlos was ich noch tun soll. Kann nicht verstehen, das solch eine Firma auch noch von Klarna unterstützt wird!
7 maggio 2023
Non scritta su invito
Kriminelles Geschäftsgebaren
Auch ich habe die Kundenbewertungen leider erst im Nachhinein gelesen, kann die geschilderten Erfahrungen aber voll bestätigen. Eine absolut unseriöse Firma! In der 2. Mail wurden mir nach 30 % nun 50 % Rückerstattung angeboten, und die Ware wollen sie nicht zurück. Auch wenn es um keinen hohen Warenwert geht, werde ich weiter Stunk machen. Dieses Geschäftsgebaren ist unsäglich!
19 aprile 2023
Non scritta su invito
unseriöse Firma,
unseriöse Firma,
Die Ware fällt zu groß aus.
Die Garantierte Rückgabe ist nicht möglich, es werden nur 30% Rabatt angeboten
25 marzo 2023
Non scritta su invito
Ordered tankinis via Walkonbeach.com
Ordered tankinis via Walkonbeach.com - goods arrived but quality is poor compared to images used and sizing is terrible. Way too small. They try to get you to get a partial refund eg 25% & keep or 50% & keep however as i purchased via PayPal can get full refund- DO NOT BUY from them
4 marzo 2023
Non scritta su invito
Risposta di Walkonbeach
Dear Janet, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Thank you for your understanding and patience.
Support ist total frech
Support ist total frech, am besten würde ich NULL Sterne vergeben. Keine Rücksendeadresse in DE vorhanden. Ware passt überhaupt nicht zusammen.
Bikinis Ober und Unterteile -> zweitklassige gefälschte Ware aus China
2 marzo 2023
Non scritta su invito
Walkonbeach Unseriös
Unseriös, weil
- kein Impressum
- kauf auf Rechnung nicht möglich
- Wenn ein Account angelegt wird, wird in einer Email u.a. das Password in Klarschrift geschickt
- keine Möglichkeit das Password zu ändern
- keine Möglichkeit das Account zu löschen
Der Fakeshop-Finder des Ministeriums für Landwirtschaft und Verbraucherschutz Nordrhein-Westfalen stuft Walkonbeach als "Gelb" ein!! Alles was nicht Grün ist, sollte Rot sein.
10 ottobre 2022
Non scritta su invito
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