VWFS Rent-a-Car - Preston Recensioni 

65
TrustScore 5 su 5

4,8

Simpson SKODA Preston, Admiral Way, PR2 2TY Preston, Ashton-on-Ribble, GB


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Valutata 5 stelle su 5

What a great program. This is the third time I’ve used the VWFS rental program for my holiday to the UK from America. I pay one third the price compared to renting a car at the airport. Will always re... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic service. Needed a car at very short notice, to travel abroad, and this was the only company that could supply me with exactly, what I required. I booked online, in the evening and the perfec... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

2nd time I've rented from here and yet again the service was excellent. Prompt service for collecting and drop off. Lovely clean car and you get the car you book, not 'or something similar' like most... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

VERY COMPETITIVE RICE, GREAT CUSTOMER SERVICE, CAR ARE DELIGHT TO HANDLE AND VERY ECONOMICAL ON PETROL AND EVEN PICKED UP CAR FROM MY HO,E ADDRESS WHISLT I WAS AWAY. NICE PREMISES IN PRESTON AND... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Agenzia di noleggio auto
  2. Servizio di leasing di auto
  3. Agenzia di noleggio furgoni

Scritti dall'azienda

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Informazioni di contatto

  • Simpson SKODA Preston, Admiral Way, PR2 2TY, Preston, Ashton-on-Ribble, Regno Unito

4,8

Eccellente

TrustScore 5 su 5

65 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(65)

936 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Recommended

2nd time I've rented from here and yet again the service was excellent. Prompt service for collecting and drop off. Lovely clean car and you get the car you book, not 'or something similar' like most other rental companies.

1 settembre 2023
Non scritta su invito
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Risposta di VWFS Rent-a-Car - Preston

Thanks for the great review.

Valutata 5 stelle su 5

Fantastic service from Faz

Fantastic service from Faz. Smooth process and excellent customer service throughout. Would highly recommend.

29 agosto 2023
Non scritta su invito
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Risposta di VWFS Rent-a-Car - Preston

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Valutata 5 stelle su 5

A smooth experience

Excellent service throughout. Fayaz was extremely helpful, the booking process couldn't have been easier. We knew exactly what car we were getting. The car was only a week old so it was very clean and super low mileage. The car was very comfortable indeed. To the next one!

8 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Fabulous service and staff

2nd time hiring a car from here, great service again, lovely friendly and helpful staff, great cars, reasonably priced, my go to for car hire...highly recommend these guys

24 luglio 2023
Non scritta su invito
Valutata 3 stelle su 5

Somewhat disappointing

As a seasoned traveler and former rental car business owner, I was quite disappointed with the check-out and check-in process at Simpsons Skoda. Unlike the streamlined procedures I'm used to in Scandinavia and Europe, this experience was needlessly complicated, demanding an excessive amount of personal and financial information that seemed irrelevant to the rental process. I feel that such details should have been requested and registered during the initial booking, saving time and frustration upon pick-up.

Renting an electric car seemed like a great idea, but it turned into a real challenge during my trip in England. While the car was fully charged upon pick-up, returning it in the same state was a cumbersome task. The scarcity of charging stations and the inadequacy of the so-called "high-capacity" chargers were frustrating obstacles. Despite using chargers advertised at 150kW and 175kW, the actual charging rates rarely exceeded 78kW, with most of them falling below 46kW. This made the process extremely time-consuming, overshadowing an otherwise enjoyable journey.

To make matters worse, the last day of our trip was spent seeking a charging point, and it would have been a significant relief if Simpsons Skoda offered a battery top-up service at a reasonable cost.

Although the car itself was fantastic, this entire electric car rental experience in the UK left a bitter taste in my mouth. On a positive note, I must acknowledge the helpful service provided by one of the clerks during the drop-off process, which at least expedited that part of the rental.

In the future, I'll have to think twice before considering an electric car rental in the UK, as the challenges and lack of support make it a less appealing option for me. I hope my feedback can encourage Simpsons Skoda and other rental companies to improve their check-out procedures and consider more convenient solutions for electric car renters.

15 luglio 2023
Non scritta su invito
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Risposta di VWFS Rent-a-Car - Preston


Hi Lars. Thanks for taking the time to share this feedback with us. We’re sorry to hear about the experience that you had when renting a vehicle with us. It is vital that we have personal and financial information to ensure the safety of our drivers. Rest assured we take complaints very seriously and we will pick up with the rental team to address the issues you had with us when dropping off and picking up your vehicle. If you have any further concerns around electric cars, you can learn more about them on the VWFS website here: https://customer.vwfs.co.uk/electric-cars.html. Kind regards VWFS Rent-a-Car.

Valutata 5 stelle su 5

Ticked all boxes

Great car (Skoda Scala), great service, everything explained clearly, no fuss when I asked to extend by an extra day, flexible return times, good value. And the river path walk from Preston railway station is lovely. Thanks Fayaz.

3 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great service

Brilliant service, everything explained, cost etc. Simple and easy service to access, great cars with low miles. Highly recommend.

6 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great service from Fayaz

Great service from Fayaz, really straightforward car hire with no hidden extras. The car we rented was brand new and a really good price. Will definitely use again and thoroughly recommend

21 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Absolutely Fantastic!

Booking was simple. Fayaz the rental manager was very welcoming and friendly. The car was ready, clean and tidy! If you’re looking for somewhere to hire a car from, this is definitely the place. I know I will definitely be hiring from here again.

16 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Great hire experience

We decided pretty last minute to hire a car for the bank holiday weekend and fortunately Skoda Preston had a car available.

The booking online is straightforward, pop in your dates and pick up location and it shows you the available cars.

I drive automatic these days due to mobility problems on my left side so I was really happy to find the Skoda Fabia available.

It's very transparent, mileage, like for like fuel and breakdown recovery are all there as standard, no additional payments or add ons unless you exceed the contract amount.

The check in was really simple at the garage. The staff are welcoming and helpful. I received a call on the day to confirm my arrival just to make handover smoother.

It didn't take long to check in, even the DVLA licence check was automatic because the garage have a facility to scan photo licences and see live details.

The car was great, a nice drive, comfy and reasonably economical.

Handover was quick and the excess was returned quickly to my card.

A great experience and I will definitely use their service again.

28 aprile 2023
Non scritta su invito
Valutata 4 stelle su 5

Rental Runabout

The Skoda Octavia I drove was a free upgrade from what I had booked. It drove very well although there was an unpleasant smell of cigarette smoke when entering the car.
The car is provided with whatever fuel is left from the previous renter (virtually none) and you are asked to return the car with fuel at least to that level. A terrible system as it means the first thing you have to do is find a servo.
The paperwork at the commencement of the hire was complicated and frustrating. The proposed driver, a uk resident did not have a sufficient credit rating and was denied rights to drive. However I, as an overseas resident, just required my overseas drivers licence!

17 aprile 2023
Non scritta su invito
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Risposta di VWFS Rent-a-Car - Preston

Thanks for your review!

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