Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... Leggi di più
L'azienda ha risposto
Sede
Cambia sede29/30 Parliament Street, YO1 8RS York, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Hannah from Vodafone in your was wonderful. She was respectful knowledgeable and human. She gave me the time and space to make decisions. She didn’t assume knowledge. She was a breath of fresh air! Th... Leggi di più
L'azienda ha risposto
Jay - York store. Superb customer services went above and beyond to rectify my problem with data. 10/10 thank you so much Jay!
Jay at the York store was helpful and friendly. He gathered information to help me decide what to do and quickly resolved a problem with my phone. I had been considering switching providers but afte... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gestore di telefonia mobile
- Negozio di telefoni cellulari
- Internet provider
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Informazioni su Vodafone UK - York
Scritti dall'azienda
Informazioni di contatto
29/30 Parliament Street, YO1 8RS, York, Regno Unito
4,4
Eccellente
414 recensioni
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I visited Vodafone Office at York City…
I visited Vodafone Office at York City Centre. Ellie, a Vodafone Staff was a great part of my experience. She is highly professional and friendly. Ellie, if you see this, I just want to thank you for service and support. You are a legend.
10 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Khamis,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Caitlin at the Vodafone York shop …
Caitlin at the Vodafone York shop made the experience great. She has an excellent customer service attitude and her dedication was very obvious. She thought outside the box, she had innovative ideas and her passion for the job came across.
Once again, thank you Caitlin.
Kind regards, Kemi
26 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey there,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Quick service and good easy…
Quick service and good easy communication that made them whole process easy and quick , Thank you Hannah 😀.
8 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Hamed,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Visited the York store to discuss an upgrade and got some great customer service from Niki. She took the time to listen to what I needed from a phone and suggested an Google Pixel phone I'd not previously considered.
10/10 would certainly recommend based on this experience.
7 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Lee,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin was absolutely spot on!helpful…
Caitlin was absolutely spot on!helpful and patience...v good experience...many thanks...so so good, helpful...
7 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Elizabeth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent professional friendly…
Excellent professional friendly customer service from Gina. I listened to all the assistants who never faulted on their friendly service to any one that walked into the store. It is unfortunate about the long wait which seems to be the norm in Mobile phone shops.
5 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Keith,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Gina set me up with a new iphone
6 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Susan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service instore
6 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Paul,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gina is a STAR
On both occasions when I visited Vodafone York store Gina was super helpful, quick and efficient. Friendly and professional at the same time.
Great experience, I'll be sure to look out for her next time I need anything at the store.
5 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Maria,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
This is the best service ever I…
This is the best service ever I get,Hannah was amazing.
Tank you Hannah
3 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Aldin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Caitlin and Niki were excellent…
Caitlin and Niki were excellent today and I’m happy with my visit
3 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Angela,
Thanks for the lovely review and fantastic support for Caitlin and Niki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone your rubbish
Vodafone your rubbish. Its easier to proof my age.with police!!.im 59
27 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Danks,
I’m really sorry to hear how frustrating this situation has been for you, and I completely understand why you’d feel upset — especially when you’ve already gone through other forms of age verification without any issues. I appreciate you taking the time to explain this, and I can see why this experience has felt unfair.
Age verification checks are required for certain services, and these are handled by our secure verification system. While I appreciate your age is not in question, we’re limited to the verification methods set by that process, and unfortunately we’re unable to override them manually on social media.
If you’re still having trouble completing the verification, the best next step would be to speak directly with the relevant support team, who can review what’s been attempted so far and advise on the available options. You can reach them via Live Chat on the Vodafone website or by calling customer support.
If you’d like this to be reviewed as a formal complaint, and you’ve already spoken to the appropriate team but haven’t received the resolution you were hoping for, please feel free to reach out to us again. My team will be happy to help raise this further for you via Facebook at vodafone.uk/2Fpnah2.
Thanks,
Vodafone Social Media Team
Excellent service from Caitlain
Caitlin was very patient with me. Gave me all the advice I needed. Gave me all the options. She was due to finish her shift but stayed later to help me through the process. Spoke clearly and was very cheery. Definitely good service and will look forward to seeing her again. Excellent.
25 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey LysAnj,
Thanks for the lovely review and fantastic support for Caitlain.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Jay
17 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ellie has been amazing
Ellie has been amazing, patient and helpful whilst giving me time to consider options.
The kind of staff member any company should be proud to have on their team.
I feel she went above and beyond to assist me and I will definitely continue with Vodafone whenever it is time to upgrade or renew my contract.
18 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Ann,
Thanks for the lovely review and fantastic support for Ellie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jay was incredibly helpful and got me…
Jay was incredibly helpful and got me some incredible deals. I had three plans that needed upgrading and he was helpful and had lovely customer service.
11 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Tammy,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service from Niki
Tried to get a deal that was sent to me via email. The online chat agents couldn't find it, however popping into the York branch, Niki was a fantastic help finding what I needed. Great customer support, good chat, sorted everything out for me and back on my way, thank you! I also left my bag my accident and Niki saved it for me for when I came back much appreciated.
10 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey John,
Thanks for the lovely review and fantastic support for Niki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jay in the York shop was really…
Jay in the York shop was really friendly and helpful. Would recommend popping into the shop if you need help with anything.
4 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Penny,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jay was excellent
Jay was excellent, friendly knowledgeable and even though new to the job was so enthusiastic, credit to Vodaphone he’s brilliant
2 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nightmare
So, sent another booster to me and signal still drops. Trying to watch a film tonight and WiFi disappears half way through. I feel like putting all the crap Vodafone equipment in a bag and throwing it in the river. Clearly some people have a great experience judging by the good reviews but trust me you won’t want to risk having this experience. I’ll try phoning customer service for the ninth time to see what they can fob me off with.
2 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - York
Hello Peter,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
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