The welcoming by Henry, was very warm and professional. We then got served by Jayden, who was extremely pleasant and thorough. He instantly put us at ease when discussing the options on the service pl... Leggi di più
L'azienda ha risposto
Sede
Cambia sede224-226 High Street, BR6 0LS Orpington, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We had a complicated case with multiple numbers and plans… but Edward was absolutely amazing! He made it so simple and was very helpful and enterprising to ensure we have good value, great customer se... Leggi di più
L'azienda ha risposto
Excellent service from Jayden. Calm, knowledgeable, and patient, he took the time to explain the relevant details in simple terms, and provided the best option for me. Extremely pleased with him and... Leggi di più
L'azienda ha risposto
I had a really great experience in the shop today with Edward, who was extremely helpful, professional and gracious. He helped me and my mother with great care a friendliness, helping us both find the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gestore di telefonia mobile
- Negozio di telefoni cellulari
- Internet provider
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Informazioni su Vodafone UK - Orpington
Scritti dall'azienda
Informazioni di contatto
224-226 High Street, BR6 0LS, Orpington, Regno Unito
5,0
Eccellente
296 recensioni
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Le persone hanno visualizzato anche
Edward
Amazing customers service. I was considering leaving Vodafone until I was made aware of the benefits that come with adding a new number. Edward went above and beyond to make me feel like a valued customer, Easily the best experience I’ve had at a Vodafone store.
25 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
Hi. We're happy to hear that you received amazing customer service and that someone was able to highlight the benefits of adding a new number. We appreciate you taking the time to leave us this great review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone died out of nowhere
Came into the shop today to sort out my sister's phone had completely gave up working. The two employees Matt and Jayden were welcoming and understanding about the situation as well as respectfully understanding that I would time and help to understand things, which they even put the details and what I needed on my account for future reference to make things easier.
While Matt helped another customer, Jayden helped my sister and I. Jayden helped go through our options for the current contract and we deemed that it would be easier to upgrade. He thoroughly went through what phone would be similar to the one that died as well as explaining the airtime deals. We decided on paying off current contract and starting a new one.
Matt checked in on progress and that Jayden had done a good job of explaining and that we were happy with what we decided on. Matt also provided comic relief while we were waiting for computer to load stuff. Matt also done some cleaning in shop, wiping down displays as well as sweeping the floors as dirt and leaves had come in while door was open. Making sure the shop was clean and presentable.
After finalising and paying for previous contract and upfront cost for new phone. Jayden and Matt both explained about all the emails with billing and contract information.
Jayden and Matt are both helpful and kind. Super helpful and understanding; and really took their time to explain everything where I needed help understanding.
24 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
Hi. We're happy to hear that the employees were welcoming, understanding, and helpful while assisting you with your sister's phone issue. We appreciate your recognition of their thorough explanations and attention to detail. It's great to know that they ensured you were happy with the solution. Thank you for your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant customer service
Jayden was extremely helpful, he explained everything about SIM card options and about the Gigacube device too. Edward was also very friendly and helpful - brilliant customer service.
23 ottobre 2025
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Risposta di Vodafone UK - Orpington
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Edward
Edward and Matt assisted with getting me onto a much better sim deal.
21 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Edward
Found Edward very helpful and polite and resolved my issue very quickly
15 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Ethan gave us very hello advice…
Ethan gave us very hello advice regarding the use of my phone in Portugal
9 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Edward
Edward was excellent. Thank you so much. Upgraded my broadband and told me about a discount if I move my number across
8 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Edward
Edward helped us out with our new connection issue. We couldn't make calls or texts and regardless of how many times we called up (from a working number) we got no help even after waiting for raised cases to be responded to.
Edward was able to sort out the issue and kept in contact the entire time. Fantastic service. I was close to just ending the contract if it wasn't for him.
7 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Henry has most helpful
Henry has most helpful, and impressed with the service received today. He was with us over an hour and was very polite
6 ottobre 2025
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Risposta di Vodafone UK - Orpington
Hey Mos,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
ethan was great dealing with my issue
ethan was great dealing with my issue
5 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
Hey Danny,
Thanks for the lovely review and fantastic support for Ethan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Edward
Edward was extremely helpful and informative. His customer service was 10/10!
4 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
Hey Ellen,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service - Aaron
Aaron provided excellent customer service and went above and beyond to make sure that I was up and running again with a new phone after having it stolen. He reassured me and made the process very seamless.
3 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Ethan gave great service helping me…
Ethan gave great service helping me find my new phone
2 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Edward
Came in for assistance with a new SIM card. Porting over my number. Also got me a good deal with my home broadband
1 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
Hey Koshy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Edward
Edward helped get a new device and explained everything. Appreciate the help
1 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
Hey Ben,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Edward
Edward was helpful in getting me my new device. Even though there seemed to be some system errors, he sorted it out and kept me up to date with what was happening
1 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
Hey Simla,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ethan
Ethan, from Orpington store very helpful, made sure my questions are answered properly, feel welcomed too
27 settembre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
Hey Peter,
Thanks for the lovely review and fantastic support for Ethan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ethan was excellent when we came into store for a problem with mum's internet connection. All sorted in no time at all many thanks Ethan
Ethan was excellent when we
27 settembre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
Hey there,
Thanks for the lovely review and fantastic support for Ethan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Demi has been brilliant sorting out…
Demi has been brilliant sorting out issues with phones and contracts. She’s provided amazing customer service, thank you Demi!
27 settembre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
Hey Rachel,
Thanks for the lovely review and fantastic support for Demi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Orpington branch good service
Been looking after by Ethan today at Orpington Vodafone branch for a SIM card swap , been very helpful. Received a very good service
27 settembre 2025
Non scritta su invito
Risposta di Vodafone UK - Orpington
Hey Salim,
Thanks for the lovely review and fantastic support for Ethan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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