Courtney and Zac went out of their way to help us set up a mobile broadband system after we had lost connection during a house move. Courtney very patiently explained everything in language we could u... Leggi di più
L'azienda ha risposto
Sede
Cambia sede84 High Street, FK1 1DD Falkirk, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Just been in at the Falkikr branch where we spoke with the store manager Kenny ? ( I am not great with remembering names ) anyway Kenny was extremely informative regarding the max strength available... Leggi di più
L'azienda ha risposto
Went in store with questions about roaming when going away. Amazing service and let me know how to deal with it. Thanks gals!
L'azienda ha risposto
Always had such great customer service from Becca the assistant manager. Had many contracts set up via her fantastic work. Goes out of her way to get everything sorted for you. Sad to hear she's leavi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gestore di telefonia mobile
- Negozio di telefoni cellulari
- Internet provider
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Informazioni su Vodafone UK - Falkirk
Scritti dall'azienda
Informazioni di contatto
84 High Street, FK1 1DD, Falkirk, Regno Unito
4,8
Eccellente
174 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great experience in the Falkirk store…
Great experience in the Falkirk store the team made everything to easy and simple thank you
6 marzo 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went to get a new battery left with a…
Went to get a new battery left with a new phone and iPad on a much better deal thank you
3 marzo 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Craig,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Friendly and helpful
This morning I visited Falkirk Vodafone to have a micro sim put in my hand-me-down iphone and Cleo could not have been more pleasant and helpful. Not only did she change the sim but she also set up the iphone for me, something I had been dreading doing myself. Thank you so much!
2 marzo 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Allan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic staff
Went in with dread, my first contract in years. The girls made me feel welcome straight away and gave me some options. Walked out with a new phone after some great conversation with them. Thank you!
24 febbraio 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Nicola,
Thanks for the lovely review and fantastic support for team. It's heartwarming to read such encouraging feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best Phone Provider !
Best Phone Provider !! Amazing experience and really helpful staff!
3 febbraio 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Diana,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Risposta di Vodafone UK - Falkirk
Hey Emma,
Thanks for the lovely review and fantastic support for Becka.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Staff member looked after my interests…
Staff member looked after my interests 100%
8 gennaio 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Leslie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Faulty handset replacement mishandled at Vodafone Falkirk
I visited the Vodafone Falkirk store to resolve a fault with a brand-new phone purchased directly from Vodafone. I had already attended the Stirling store, where I was advised that a like-for-like exchange would be appropriate for a faulty handset.
At Falkirk, I was assisted by Becca and Cleo.
During the appointment, I was questioned about where the phone had been purchased, including comments regarding it being ordered online. The discussion then moved to changing my airtime plan, despite this being a faulty handset issue rather than a voluntary upgrade.
I was advised that an additional upfront payment would be required. I explained that this contradicted the guidance I had received from another Vodafone store and asked if a like-for-like exchange could be completed instead. I was told by Becca that an upfront payment would be required regardless. When I said this did not align with what I had been advised elsewhere, I was told to “go to Stirling then.”
I chose to leave the store. I remained calm throughout the interaction.
Afterwards, I received an SMS summarising the visit which stated that I had “become hostile” and criticised staff. This statement is inaccurate.
Cleo was polite throughout the interaction. However, the advice and approach taken by Becca resulted in a frustrating and unnecessary experience when attempting to resolve a straightforward faulty device issue.
Based on this experience, I would not recommend the Falkirk store.
3 gennaio 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Erin,
Thanks for sharing your feedback with us and I apologize for the issues you've been experiencing with store team. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: vodafone.uk/2LCJiTm.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Went into store for a new contract and…
Went into store for a new contract and came away with a great deal. Really happy with the service the girls are great thank you.
3 gennaio 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Leslie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good Service provided by Becca
Good Service provided by Becca. Got me a great deal.
2 gennaio 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Grant,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I went in to sort out a new contract…
I went in to sort out a new contract for myself (personal Christmas treat) and realised it came with a new number. I went In and spoke to Becca who managed to get my original number onto the new contract. Disaster avoided! Thank you 🙏
27 dicembre 2025
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Ryan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service in store and open all day…
Great service in store and open all day on the 2nd of Jan.
2 gennaio 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Alexander,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Risposta di Vodafone UK - Falkirk
Hey Bartlomiej ,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cleo was fantastic and really helpful…
Cleo was fantastic and really helpful would recommend
1 dicembre 2025
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey James,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Cleo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good customer service and really…
Good customer service and really friendly with families coming into the store
1 dicembre 2025
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Cleo helped me buy an ipad today for…
Cleo helped me buy an ipad today for uni, she was very helpful explaining the different models and what would be best for me at uni. I would highly recommend cleo she is very attentive and a credit to vodafone.
5 novembre 2025
Non scritta su invito
Risposta di Vodafone UK - Falkirk
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Every one has been fantastic and vert…
Every one has been fantastic and vert helpful courtney waw great
3 novembre 2025
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hi. We're happy to hear that everyone was fantastic and helpful! We appreciate you taking the time to share your positive experience with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, friendly staff. Very knowledgeable with products for my iPhone.
1 novembre 2025
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hi. We're so happy to hear you received excellent service from our friendly and knowledgeable staff! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience Vodafone Falkirk
Visited the store in Falkirk for an internet changeover having already got both our phones from them. Dealt with Matt who was excellent. Very knowledgeable about the products. The customer service was outstanding and really helpful.
There was a nice atmosphere in store in Falkirk.
13 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Falkirk
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Courtney in Falkirk high street store…
Courtney in Falkirk high street store was extremely helpful and kind when there was power outage she got my number and called me back and she also helped get my new SIM card very pleasant girl and great customer service as was the manager also who was in that day that day forget his name tho lol
11 ottobre 2025
Non scritta su invito
Risposta di Vodafone UK - Falkirk
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.