Cleo was a fantastic help with myself and my wife with figuring out what phone to go for aswell as helping build a good deal that suited us both. She was extremely helpful and made it a straightforwar... Leggi di più
L'azienda ha risposto
Sede
Cambia sede84 High Street, FK1 1DD Falkirk, GB
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Scopri cosa dicono le persone
I came to the store to see if I can get an issue resolved not of Vodafones making but from another provider who let me down. Becca at the Falkirk store identified the problem and presented a solution... Leggi di più
L'azienda ha risposto
I visited today to upgrade and resolve issues on my account. Courtney could not have been more patient and helpful. I have had so many unhelpful calls with Vodafone taking hours of time so decided to... Leggi di più
L'azienda ha risposto
Courtney and Zac went out of their way to help us set up a mobile broadband system after we had lost connection during a house move. Courtney very patiently explained everything in language we could u... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gestore di telefonia mobile
- Negozio di telefoni cellulari
- Internet provider
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Informazioni su Vodafone UK - Falkirk
Scritti dall'azienda
Informazioni di contatto
84 High Street, FK1 1DD, Falkirk, Regno Unito
4,9
Eccellente
165 recensioni
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Le persone hanno visualizzato anche
Michelle upgraded fone amazing service …
Michelle upgraded fone amazing service great staff so helpful x
8 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Tina,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What fine lass shes even goin to lunch…
What fine lass shes even goin to lunch with me x
4 maggio 2026
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Risposta di Vodafone UK - Falkirk
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Always very friendly and helpful!!
4 maggio 2026
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Risposta di Vodafone UK - Falkirk
Hey Claire,
Thanks for the lovely review and the fantastic support you’ve shown for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly staff and all time the…
Very friendly staff and all time the manager help me to have a good deal all time. Highly recommended vodafone shop in Falkirk
2 maggio 2026
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Risposta di Vodafone UK - Falkirk
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited today to upgrade and resolve…
I visited today to upgrade and resolve issues on my account. Courtney could not have been more patient and helpful. I have had so many unhelpful calls with Vodafone taking hours of time so decided to visit the Falkirk store. I am so happy I did and a huge thank you to Courtney.
7 aprile 2026
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Risposta di Vodafone UK - Falkirk
Hey Corinne,
Thanks for the lovely review and fantastic support for Courtney.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Risposta di Vodafone UK - Falkirk
Hey Fraser
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Sorted a problem with my account thank…
Sorted a problem with my account thank you
6 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cleo providing great customer service
Cleo was a fantastic help with myself and my wife with figuring out what phone to go for aswell as helping build a good deal that suited us both. She was extremely helpful and made it a straightforward and easy experience whilst giving us great service throughout.
6 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Cleo
Great service from Cleo. Easy process upgrading phone and Cleo was very informative
6 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Emily,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I came to the store to see if I can get…
I came to the store to see if I can get an issue resolved not of Vodafones making but from another provider who let me down. Becca at the Falkirk store identified the problem and presented a solution that was a no trainer. Well done Becca 11 plus
6 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Becca.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience in the Falkirk store…
Great experience in the Falkirk store the team made everything to easy and simple thank you
6 marzo 2026
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Risposta di Vodafone UK - Falkirk
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went to get a new battery left with a…
Went to get a new battery left with a new phone and iPad on a much better deal thank you
3 marzo 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Craig,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Friendly and helpful
This morning I visited Falkirk Vodafone to have a micro sim put in my hand-me-down iphone and Cleo could not have been more pleasant and helpful. Not only did she change the sim but she also set up the iphone for me, something I had been dreading doing myself. Thank you so much!
2 marzo 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Allan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic staff
Went in with dread, my first contract in years. The girls made me feel welcome straight away and gave me some options. Walked out with a new phone after some great conversation with them. Thank you!
24 febbraio 2026
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Risposta di Vodafone UK - Falkirk
Hey Nicola,
Thanks for the lovely review and fantastic support for team. It's heartwarming to read such encouraging feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best Phone Provider !
Best Phone Provider !! Amazing experience and really helpful staff!
3 febbraio 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Diana,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Risposta di Vodafone UK - Falkirk
Hey Emma,
Thanks for the lovely review and fantastic support for Becka.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Staff member looked after my interests…
Staff member looked after my interests 100%
8 gennaio 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Leslie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Faulty handset replacement mishandled at Vodafone Falkirk
I visited the Vodafone Falkirk store to resolve a fault with a brand-new phone purchased directly from Vodafone. I had already attended the Stirling store, where I was advised that a like-for-like exchange would be appropriate for a faulty handset.
At Falkirk, I was assisted by Becca and Cleo.
During the appointment, I was questioned about where the phone had been purchased, including comments regarding it being ordered online. The discussion then moved to changing my airtime plan, despite this being a faulty handset issue rather than a voluntary upgrade.
I was advised that an additional upfront payment would be required. I explained that this contradicted the guidance I had received from another Vodafone store and asked if a like-for-like exchange could be completed instead. I was told by Becca that an upfront payment would be required regardless. When I said this did not align with what I had been advised elsewhere, I was told to “go to Stirling then.”
I chose to leave the store. I remained calm throughout the interaction.
Afterwards, I received an SMS summarising the visit which stated that I had “become hostile” and criticised staff. This statement is inaccurate.
Cleo was polite throughout the interaction. However, the advice and approach taken by Becca resulted in a frustrating and unnecessary experience when attempting to resolve a straightforward faulty device issue.
Based on this experience, I would not recommend the Falkirk store.
3 gennaio 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Erin,
Thanks for sharing your feedback with us and I apologize for the issues you've been experiencing with store team. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: vodafone.uk/2LCJiTm.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Went into store for a new contract and…
Went into store for a new contract and came away with a great deal. Really happy with the service the girls are great thank you.
3 gennaio 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Leslie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good Service provided by Becca
Good Service provided by Becca. Got me a great deal.
2 gennaio 2026
Non scritta su invito
Risposta di Vodafone UK - Falkirk
Hey Grant,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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