Mai dealt with us with the utmost patience. She really explained everything clearly & was very helpful…… Excellent experience…. Thanks Mai. !!
L'azienda ha risposto
Sede
Cambia sedeUnit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE Basildon, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Mai was very helpful with our last phone purchase a few weeks back so we were very happy to see her when we returned today. She went through all the options very clearly and was very patient with us.... Leggi di più
L'azienda ha risposto
Mai, I had good experience with her. She was really good at what she does. Good customer service, welcoming approach.
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I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gestore di telefonia mobile
- Negozio di telefoni cellulari
- Internet provider
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Informazioni su Vodafone UK - Basildon
Scritti dall'azienda
Informazioni di contatto
Unit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE, Basildon, Regno Unito
4,9
Eccellente
186 recensioni
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Sam was very helpful and informative…
Sam was very helpful and informative helped me cut my bills down
28 aprile 2026
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Risposta di Vodafone UK - Basildon
Hey Christine,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
very poor service
One of the worst broadband service and technical support I have come across. The service does not work with Sky devices ……the network is poor on their mobile 5g promised when I moved over about sharing a network with 3 well that never ever happens. Sky sent around an engineer and he proved how poor it is on keeping connection with the service.. NOT happy got out and went with SKY instead
20 aprile 2026
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Risposta di Vodafone UK - Basildon
Hey Kevin,
We are really sorry you had such a poor experience. It’s frustrating when the service, coverage, and support don’t match what was promised—especially after an engineer confirmed the issues. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Upgraded contract
Phan was very helpful in providing all the different options and helping us find the best plan.
18 aprile 2026
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Risposta di Vodafone UK - Basildon
Hey Jack,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went in to get a new contract for my…
Went in to get a new contract for my son. Spoke with Phan, she was very helpful and explained everything perfectly. Unfortunately my son did not get his first contract but she did upgrade all my other SIM only plans and saved me money. Excellent customer service.
18 aprile 2026
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Risposta di Vodafone UK - Basildon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mai Basildon
Mai
I came to get a sim for my daughter. This was done with ease and I am happy that I got what I needed. She made sure she found a good deal for me
15 aprile 2026
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Risposta di Vodafone UK - Basildon
Hey Zoe,
Thanks for the lovely review and fantastic support for Mai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phan was very helpful in more ways
Phan was very helpful in more ways. Going out off her way to accommodate my needs,polite,very informative. Please to come back to vodafone . Phan helped with stress free transformation. After being with ee for last two yrs.
10 aprile 2026
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Risposta di Vodafone UK - Basildon
Hey Catherine,
Thanks for the lovely review and fantastic support for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited the store today and was served…
Visited the store today and was served by a very proffesional friendly staff member called Phan. She made me feel comfortable and was easy to talk to and described products and deals clearly. Great service.
17 marzo 2026
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Risposta di Vodafone UK - Basildon
Hey Rs,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Just to say how helpful all Basildon…
Just to say how helpful all Basildon staff were in sorting my new phone today a big shout out to Mai
9 marzo 2026
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Risposta di Vodafone UK - Basildon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and beyond. I also signed up on her recommendation for broadband and a booster which saved me money. 5 stars!!!
5 marzo 2026
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Risposta di Vodafone UK - Basildon
Hey there,
Thanks for the lovely review and fantastic review for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mai was very welcoming and helpful
Mai was very welcoming and helpful. She was very patient and understanding and went through all different options for my upgrade.
3 marzo 2026
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Risposta di Vodafone UK - Basildon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by Mai
Was served by Mai, she was very helpful and understanding and helped me set up my new plan and phone.
3 marzo 2026
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Risposta di Vodafone UK - Basildon
Hey Jeremy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Phan has consistently demonstrated…
Phan has consistently demonstrated exceptional dedication to the customer experience i got at basildon vodaphone office. They possess a rare blend of technical proficiency and emotional intelligence, making them a cornerstone of the support team. Whether handling routine inquiries or navigating high-pressure escalations, Phan maintained a professional, empathetic, and solution-oriented demeanor . I was so suprised at the level of excellence recived.
3 marzo 2026
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Risposta di Vodafone UK - Basildon
Hey Tife,
Thanks for the lovely review and fantastic support for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Samuel in Vodafone Basildon is an amazing guy
I went to Basildon Vodafone store for my phone issue and saw Samuel who upgraded my contact to a new phone and gave me a better deal. I’m a happy customer
5 febbraio 2026
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Risposta di Vodafone UK - Basildon
Hey Catalina,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Samuel has been very helpful and…
Samuel has been very helpful and understanding sorting out my new phone and plan after I unfortunately lost my previous phone. Totally recommend, his customer service is outstanding. Thankyou so much Sam
5 febbraio 2026
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Risposta di Vodafone UK - Basildon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Samuel at Basildon store was very…
Samuel at Basildon store was very polite very helpful
Many thanks Samuel
2 febbraio 2026
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Risposta di Vodafone UK - Basildon
Hey Darren,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Samuel at Basildon Vodafone store is great
Went to Vodafone store in Basildon to get a tablet for my kid then we upgraded to a new iPhone 17pro max it’s a good deal and got the tablet too. So happy with the deal and Samuel helped us with a great deal.
1 febbraio 2026
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Risposta di Vodafone UK - Basildon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Samuel very good explanation for…
Samuel very good explanation for everything ,nicely and smiling .
1 febbraio 2026
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Risposta di Vodafone UK - Basildon
Hey Mary,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Samuel has been extremely helpful today…
Samuel has been extremely helpful today helping me choose my phone. A truly delightful young man, absolutely fabulous service.
5 gennaio 2026
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Risposta di Vodafone UK - Basildon
Hey Sandra,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Samuel gave great advice and help when…
Samuel gave great advice and help when I visited the store for information when seeking a phone renewal and upgrade. He provided lots of detail and assisted me to find a device and airtime plan right for me. Thanks so much Samuel.
5 gennaio 2026
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Risposta di Vodafone UK - Basildon
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Massive thank you to Samuel lmk for…
Massive thank you to Samuel lmk for sorting my internet, and contract out!
Massive thank you!
5 gennaio 2026
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Risposta di Vodafone UK - Basildon
Hey there,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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