Viola Black 

AFTER 6 MONTHS HAVING THE VIOLA BLACK CARD, THEY SUDDENLY ASKED ME TO PAY MONTHLY FEES WHICH MAKE NO BLOODY SENSE AT ALL! FIRST OF ALL, ALL VIOLA ACCOUNT NEEDED TO PAY FOR THE CARD IN ADVANCE £10 FOR EACH! SERIOUSLY DOGGIE AND SO DAMN DISAPPOINTED! THERE ARE MANY MORE ONLINE BANK WITH NO MONTH FEES AND ALL DEBIT CARD FOR FREE EXAMPLE MONZO OR MONESE.

AVOID!! back street operation
They scream unprofessional and dangerous

Hi! Every one, I was using this voila black card last 6 months, my all weekly wages was going to this account, now since last 3months they closed my account with out notification, and no reason, I keep contacting to customers no from account,
They held my one week wages and given me no further update what’s going on with my account,
When ever I contacting to customer services, they always given me same reply admin contact you direct and now it has been over 3 months now I have received no further message, phone call, or email,
I don’t mind they closed my account I want my money wages money back either Employer Account or my account.
Finally I can suggest every one not to open this account totally fraud company,
Regards
Ajaz Reshi

I wish i could give a zero to this useless and fraudulent bank.Avoid by all means.Got paid £900 and they restricted me access to my money in this difficult time of lock down.I sent payslip but they say they couldn’t validate the payslip and i was asked to provide bank statement.Luckily for me my employer is someone i know who recently had her company and was able to provide me with her statements.They still haven’t released the funs yet..I was happily banking with natwest and i really do not know why I switched to this stupid people.I have told them to send the money back as i have needs which i need to take care of.

so my account close?? This news to me. When I call on 10th an 11th no one told me this. What happen to the £750 I hope you send it back to the sender. Stop stealing money. I’m getting fast reply in here instead of email what bad customer service. Email or call me my name is Tanya look me up this ridiculous got to complain on here to get some info.

If I could put 0 I would , PLEASE STAY WELL AWAY FROM THESE fake bank. There still holding my £750 this week will give them one months seen there lock my account. Each time you receive Money in my account there ask to see proof. You got a send then a bank statement From the sender that’s take time an effort. Call customer service There will saying the same thing all the time someone from the back office will call you within the hours guess what no one call. It’s so bad there stop sending me email.This one of the worse company I’ve deal with. It left me With no money over the Xmas holidays. There don’t really care. There ask for bank statement An do nothing all there do lie to you over an over. I’ve ready complain about them to the financial ombudsman. If you thinking of applying for a card DONT DO IT!!! Forgot to say there like to put your on hold for 10 mins pick up the phone an hang up Tara love doing that. I can go on got month of back and forth email still nothing have been sorted..

Using my Viola Black in India to pay all my hotel expenses etc. The card is performing perfectly and what I like is 1) I get an (almost) instant update on my account showing the last transaction and the settlement value in £ for my Rupee purchase. 2) there are no charges for using the ATM. 3) I’m getting very competitive exchange rates on each transaction. 4) my risk of fraud is limited to the amount loaded on the card. 5) I can instantly switch my card off if I think there has been an issue.

Just got my Viola Black account, love the design and how quick it is. Using it and just bought dollars as going to New York.

Just got my Viola Black app, works fine, no issue so far.
looking forward to see what is next!

Use my Viola Black Account daily. Registration was simple and efficient. I have had no issues using my account or card. I’m very happy with service that I’m receiving.

Used this mainly for Foreign exchanges, never had a an issue.

Such a great app and really easy to use! The family feature is absolutely great as is the new payment calendar feature, I highly recommend this app!

Stay away. Very bad customer service, phones are not going through

If I could put 0 I would , PLEASE STAY WELL AWAY FROM THESE PEOPLE, THEY LEFT ME WITHOUT ANY MONEY ON HOLIDAY THAT I SAVED HARD FOR TO TAKE MY KID'S AND THE HOLE HOLIDAY WAS COMPLETELY RIUNED BECAUSE OF THESE , AND TO TOP IT OFF THEY CLOSED MY ACCOUNT FOR NO REASON WHEN I HAVE MY WAGES BEING PAID INTO THERE IN THE NEXT COUPLE OF DAY'S PLUS MY DAUGHTER IS IN HOSPITAL THESE PEOPLE DOO NOT CARE STAY WELL AWAY PLEASE