Viola Black 

The Viola Group is in Administration and has had its licence removed by the FCA

FUNDS HELD WITH NO RESPONSE SINCE END OF OCTOBER , SAME SITUATION WITH SNOWY PAY

The worst bank ever I don't even know how they are a bank, they just criminals

Holding Money for 6 weeks now, will not communicate anything.....really bad company. this should be illegal

What is going on can’t get hold of my money can’t pay bills don’t answer phone.
Anyone else having same priblem

Terrible company! Account hasn’t worked for 9 days holding everyone’s money! Can sort there issues out… scam company! I want my money! Scum!

I've always had a really good experience with VB, quick to respond if there are any issues and super easy to use. A great improvement over my experiences with a certain high street bank that I was using before.

Good experience. Happy I opened an account.

Had my account for over 3 months now and not had any reasons to complain and the customer service is top-notch whenever I have needed to call them, very polite and professional.

Great service I bank with Viola for personal account and my business account and couldn’t be happier with the service
100%

Had a great banking experience with Viola Black. Would highly recommend their services!

I’ve been using Viola for over a month
I’ve been using Viola for over a month now after switching over to this service after being with my bank for several years and overall I have to say Im very pleased with it! The only reason I can’t give 5 stars is the fact my card took longer than anticipated to arrive, around 10 days.

Took a while for my card to arrive but otherwise couldn't fault it. They have quickly sorted out any queries and payments are instant. After years of banking with high street banks I am very happy with the service and wouldn't bother using any other bank. Overall, very positive experience would highly recommended!!

Love this app, it is so easy to use and the customer service team have been very helpful.

Had issues with my High Street Bank constantly overcharging me without cause, so opened a VB account as an alternative option. I now use it for all my banking because of the simplicity and speed of use!

I like the feel of the app, instant updates on my banking and receipts for my business. Can’t fault the service so far and looking forward to seeing what new services they bring out in the future

MUST STAY AWAY.
So from changing providers and not having a a card for 5 months S they are into dodgy stuff they cant stick to a card provider.. system always crashing and no access to funds. Whenever there are issues and you call customer service the number never works. I emailed them advising them I will be lodging a complaint to relevant authorities and parties in regards to this as it looks like fraud or something very dodgy behind the scenes as they dont explain anything or give accurate information now miraculously my account is being shut down. Not suprised but a warning to anyone. Do not use this account you will have to much stress and no access to funds.

Not worth your time and funds!

Was using Viola for a month was going well but after every transfer I had received they want a bank statement from every transfer in. I provided all those and everything was well. However now they have scammed me for about £1000 that is in my account currently. They are not replying to emails from the customer service officer. I contacted customer service and they said my account has been passed onto a different department, they could not give me a substantial reason as to why this has happened when my account was working all fine.

My account is now deactivated and from the customer service call my balance still remains in my account after 2 months. The lady said that I will get a response within 60days but it’s been over that and they’re still holding my funds.
Will update when and if my problem is solved

Don’t trust this bank or whatever it is

STAY AWAY FROM THIS BANK.
if you value your money then stay away from viola black. they tend to freeze your accounts friday afternoon as they close weekend till monday so you are stuck without your money till monday. the card never works 80% of the time so you cant load funds onto your card to use.
now they have asked to upload all documents again as if you are making a fresh application for a account. so any funds you had you know longer have access to. customer service surprise surprise are not answering phone calls today. i hate to use the term dodgy, but i think financial ombudsman need to investigate this company or relevant bodies. they clearly cant provide the service and are struggling , it seems like the company has been sold or something dodgy has happened as they asking everyone for id again.

This bank is unbelievable! The hold money! Can’t deal with a issue. Pay them to keep your money. Done a update today which you need ho upload documents again basically re applying for the useless account! So the money in the account can’t be used! Unreal! DONT USE THESE!!