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Villeroy & Boch is one of the world’s largest producers of premium ceramics, making everything from coffee mugs to sinks. Our products include: plates, stemware, cutlery, sinks, baths and toilets. Villeroy & Boch is a highly innovative company with ...
Saaruferstraße, 66693, Mettlach, Germania
Helemaal goed geholpen onder garantie. Dank Charles van V&B. Top. Blij mee.
Risposta di Villeroy & Boch
Thank you very much for your positive feedback! We’re delighted to hear that you’re happy with our service. We look forward to welcoming you back to Villeroy & Boch soon. Have a great day!
Al een aantal jaar een bad van Villeroy en Boch. Helaas was een rubber van de afvoer na deze tijd defect gegaan. Hierover contact opgenomen met Villeroy en Boch. Die konden met snel en goed helpen. Fijn!
My experience with Villeroy & Boch has been a disappointment. We invested in a full set of cutlery, and the serving spoon, which set us back 40 euros, arrived with scratches and noticeable painting marks.
Attempting to address this issue with their customer support team has been an exercise in frustration. Not only do they respond very slowly, but their suggested solutions are completely absurd. Instead of offering a replacement or a refund, they insist that we spend more money on chemicals and special sponges to fix the problem. Are customers expected to invest half the price of the spoon itself just to fix the new product?
The lack of accountability and unwillingness to stand by their products is outrageous, especially for a brand that supposedly represents quality and reliability. When purchasing a high-end product from a renowned brand like Villeroy & Boch, one expects top-notch quality and impeccable customer service.
De oude V&B afstandbediening van het bad van mijn moeder was helaas defect geraakt doordat deze vermoedelijk was gevallen. We hebben online een nieuwe afstandbediening gekocht en die moest afgesteld worden op de frequentie van het bad. Na contact te hebben opgenomen met de Villeroy & Boch klantenservice hebben ze mijn probleem opgelost door kosteloos een servicemedewerker naar ons toe te sturen om het probleem te verhelpen. Mijn moeder kan nu weer fijn gebruik maken van alle functies van haar bad. Villeroy & Boch mag dan iets meer kosten maar hun serviceniveau rechtvaardigt in mijn ogen de prijs. Nogmaals dank voor de keurige afhandeling van deze case V&B! Wij blijven klant bij jullie. Mvg, P. Hettinga
NEVER AGAIN!
I don't even know where to begin. First of all, the product is good. Just don't buy it from their website. Find a responsible third party seller. The customer service is obscenely bad for a big company like VB. Four of the articles from my order arrived damaged, to which I'm not surprised because of how badly they were packed for shipping - Wrapped in loose pieces of paper with little to no shockproof. Then I was unable to file a claim via their website because it kept falsely detecting me as a spam bot. Of course, that resulted in many unnecessary calls and exchanges in email with their thoroughly incompetent staff. And then comes the good bit: I had to wait for THREE f-ing weeks for my replacements due to a "technical error" from their end. When I finally received my replacements, one of them was the wrong colour! I just don't understand? How can you be THIS bad?! What a joke and an embarrassment! Worst online shopping experience ever, NEVER AGAIN!
19 januari producten besteld. Bedrag afgeschreven.
Geen bevestiging noch producten ontvangen. Probeer al 4 weken lang contact te krijgen met klantenservice.
Geen enkele reactie. Ik ben bang dat ik naar mijn centen kan fluiten. Waardeloze firma!
Bizar slechte service. Online serviezen besteld en al betaald. Op geen enkele manier (telefoon, e-mail, Facebook Messenger) contact te krijgen. Op de website zeggen ze doodleuk dat bestellingen van voor 16/12 voor de Kerst geleverd worden maar mijn order staat na ruim een week nog altijd op ‘processing’.
Via de servicelijn word je in de wacht gezet en na 5 min automatisch opgehangen na een bericht in gebrekkig Nederlands. Wat trouwens een specialiteit blijkt te zijn van deze firma.
Ik wil m’n geld terug maar zelfs dat blijkt een onmogelijke opgave.
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