Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Parcel has never been delivered, nobody answers the phone, nobody replies to whats up messages although it was designed as the communication channel, chat doesn’t solve the issue...scam company

Valutata 5 stelle su 5

I ordered a condenser cage knowing that there was a wait for supply. Ventilationland kept me in touch quite often until it arrived. The cage met all my expectations and looked great my customer was ov... Leggi di più

Valutata 1 stelle su 5

I've been waiting almost a month for my purchase which is currently being held with DPD who won't release due to a seller issue. Trying to contact Ventilation land customer service through What... Leggi di più

Valutata 5 stelle su 5

I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... Leggi di più

Dettagli dell'azienda

  1. Produttore di apparecchiature per la ventilazione

Scritti dall'azienda

Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

325 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 10% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,1

Tutte le recensioni

(325)

78 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Ordering online wasn't the problem it…

Ordering online wasn't the problem it was once you pressed to pay and had to fill out the online form that it took several attempts to fill out certain fields especially when purchasing as a business. That failed, so had to fill the fields out as Private. When we were having so much trouble we tried ringing, the automated voice indicated this and that and then the line went dead, SEVERAL TIMES. Tried the chat bot, absolutely useless ! It was the worst experience using this website. Now we await the order.

8 agosto 2024
Non scritta su invito
Logo di Ventilationland

Risposta di Ventilationland

Hello Susie,

I am sorry to hear that you were having some troubles with the website.

We do have a high volume of phone calls which could be the reason why you were not able to get through to us at the time.

If you would like to send us an email to info@ventilationland.co.uk we would be more than happy to assist you further.

We appreciate the feedback, team VentilationLand.

Valutata 5 stelle su 5

Quick delivery

Quick delivery. Great comunication. Great product. Overhaul I am very satysfied with the service.

1 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Despite initial concerns

I placed an order on Thursday the 27th of June. I then looked at trust pilot reviews (wrong way round I know) Inoticed the company was not based in the uk but in the Netherlands. This concerned me and I contacted the company to cancel my order as I preferred to deal with a UK based company. I was unable to cancel but was assured by Robbie den Daas that all was being processed and my shipment would arrive in 3 working days.
What can I say, the order arrived on the following Tuesday (at 7.30am) as Robbie said. All present and correct. Despite my initial concerns which turned out to be unfounded I can highly recommend Ventilationland. Thank you for the great service I will certainly order again

2 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Above and beyond post sale support

I had a really refreshing and amazing customer service experience with Sarah from Ventilation Land. I ordered the wrong product by mistake but only realised after the official returns period. I ordered a replacement and Sarah welcomed the return of the wrong one and even provided a free shipping label. When DPD then seemingly lost the package and it was delayed for many weeks getting back to Ventilation Land, Sarah reassured me that they would sort it out their end and that is exactly what happened. I now have the right product and a refund for the old. Fantastic post sale support and communications. Clearly a very honourable and trustworthy company. Thank you Sarah and team.

26 giugno 2024
Non scritta su invito
Valutata 4 stelle su 5

The delivery got held up, but all good!

The delivery got held up, however I got a prompt response via WhatsApp once I complained and products were delivered a few days after that.
If you need something quickly in the UK I wouldn't risk this company, but otherwise good - fab product and problems dealt with professionally 👌

9 maggio 2024
Non scritta su invito

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