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Ventilationland Recensioni 

325
•
TrustScore 3 su 5

3,1

Produttore di apparecchiature per la ventilazione
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Valutata 1 stelle su 5

Parcel has never been delivered, nobody answers the phone, nobody replies to whats up messages although it was designed as the communication channel, chat doesn’t solve the issue...scam company

Valutata 5 stelle su 5

I ordered a condenser cage knowing that there was a wait for supply. Ventilationland kept me in touch quite often until it arrived. The cage met all my expectations and looked great my customer was ov... Leggi di più

Valutata 1 stelle su 5

I've been waiting almost a month for my purchase which is currently being held with DPD who won't release due to a seller issue. Trying to contact Ventilation land customer service through What... Leggi di più

Valutata 5 stelle su 5

I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... Leggi di più

Dettagli dell'azienda

  1. Produttore di apparecchiature per la ventilazione

Scritti dall'azienda

Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.

Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

325 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 10% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,1

Tutte le recensioni

(325)

78 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 5 stelle su 5

Ubbink roof soil vent - Wales

Amazing service from Ventilationland, quick delivery, really well packaged and after i missed a part to make this work with ubbink ventub 110mm roof vent, they sent out the reducer to make it all work in a water tight manner (la gratis ) also they have all the necessary knowledge Great Company

24 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service!

Excellent customer service!
Always great prices for high quality fans.
My delivery was damaged in transit and the staff at Ventilationland did a great job of resolving the issue.
Many thanks to Sarah and Alex.
Highly recommend and will definitely use again.

12 giugno 2025
Non scritta su invito
Valutata 4 stelle su 5

Very impressed with the end result after installed/decorated

This purchase was a first for the builder working on our kitchen/diner refurbishment. He is so impressed with the result that he intends to use this as an option for future jobs he does.
Managed to get the item I wanted delivered in a few days.
The only negative, was that I felt that the shipping costs were a little excessive for what was a relatively small item :(
We are very pleased with the final results after the vent has been fully installed and now decorated.

1 giugno 2025
Non scritta su invito
Valutata 1 stelle su 5

This company hides behind emails and…

This company hides behind emails and won't talk to you, so i cannot recommend them. I ordered a product mistakenly and tried to cancel within the hour and their chat line refused, as they said it was being processed, and you can't speak to them on the phone at all. The phone line just puts you back to the web - no customer service at all - suggest you don't deal with them

21 maggio 2025
Non scritta su invito
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Risposta di Ventilationland

Dear Andrew,

Thank you for sharing your feedback. We’re genuinely sorry to hear about your recent experience and understand how frustrating it can be when an order cannot be cancelled as expected.

Our order and dispatch process has been streamlined to ensure that customers receive their purchases as quickly as possible. As a result, orders begin processing almost immediately after being placed, which unfortunately limits our ability to make changes or cancellations — even within a short timeframe.

We understand your concerns regarding customer service accessibility. While we primarily offer support via chat and email to ensure a timely and documented response, we’re always looking for ways to improve how we communicate and assist our customers.

We truly regret that your experience did not meet expectations, and your feedback will be shared with our team as we continue to improve our service.

Valutata 4 stelle su 5

Initial problems, but quickly resolved!

Purchased an extractor fan, which unfortunately, took longer than expected to get fitted. Upon having it fitted, the timer didn't work, so the fan always went off with the light. Despite several emails to 'Customer' service, I did not receive a response.
After leaving a 1 star review here on Trustpilot, I received a message from a very helpful representative, who gave me a different email address to use.
I am now awaiting a replacement fan to be dispatched to me under warranty.
I have therefore upped my star rating and changed the title of the review.
All I would say, you may not receive a response if you use the contact email at the bottom of their website. Hopefully they will update it, if it is not in use.

6 aprile 2025
Non scritta su invito
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Risposta di Ventilationland

Dear Kevin,

Thank you for the review.
Unfortunately, we have not been able to locate any emails associated with your name. To ensure we can assist you promptly with your warranty claim, we kindly ask that you forward your message to business@ventilationland.co.uk. We’ll make sure your request is handled with the attention it deserves.

Kind regards,
Team Ventilationland

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