Veluxblindsdirect Recensioni 35

Customer support is nigh on non-existent. Their automated chat line is suspended and they don't answer their phones.
Velux is a pale imitation of their projected image.

Absolutely disgusted in the time it takes to get a refund from them. My return was collected over 2 weeks ago, had to chase to get them to actually find the return, to be told after 9 days it would take another 5 days to get the money. Checked this morning (5days) and no refund, chased and got ‘oh we have done our investigation you will get a refund in 3-5 days. Absolutely pathetic. Much cheaper alternatives to get the blinds as it turned ou

The cord on my blind popped out, so I rang them and had a video call to show all the parts, then they sent out a pack of spares for free, and instructions on how to replace them, but the pack was missing one of the pieces I needed which broke, so they then sent that out as well, after which I swapped them out and it all works fine again now, so what a great service from Dillon, Daniel and Carolyn, especially as I bought the blinds 6 years ago!

amazing customer service -ordered 2 blinds with custom colours and delivered on time.
One blind fitted with no problems - the other, the cord frayed and broke after a few uses.
Contacted customer services who asked for some pictures and after only a few hours, sent an email stating full replacement in the post. this arrived within 5 days.
No problems from me

We bought two velux window solar powered blinds. Installation was exceptionally easy and the blinds are excellent. A quality product, very reasonably price. We are delighted.

The velux solar pleated blind is just atrocious with the motor exhibiting faults meaning it doesn't operate correctly (instead of cutting out it keeps operating at the bottom of the window making horrible noises and messing up the horizontal alignment of the blind), it has operated correctly only a couple of times the rest of the time it just messes the blind up and I have to get the ladder out to adjust it. The Velux customer service staff are very patient, polite and helpful but the product itself is just no good- a shame as expected better given you pay a premium price for Velux products. Also didn't think much of the instructions included with the blind...a couple of different ones included one for the blind and one for the remote and they give slightly different information as well as the installation instructions not being sufficiently detailed or clear...I had to look up a youtube vid to help with the install.

Think I used a different company to other reviews here! There blinds aren't cheap but they're top quality, fit perfectly 1st time and do exactly what they claim. Delivery was 2 days. There's a great video on YT showing installation which is easy for anyone with very basic skills.

Moved into a house with multiple Velux windows and have noticed regularly that there is a fly gathering inside the window. A quick search online has shown me that this is a very common issue and that the flies are getting in from the outside due to a design issue with the Velux windows. I asked Velux for help on this issue so that I could locate the access point better and seal it off but they pretended it was an environmental issue and that they come in through other parts of the house. There's not a single fly anywhere in our house, not on any other window, not in the walls, not in the attic, only inside the Velux windows. Shame on you for not helping your customers out and admitting this is a common issue.

When I read the reviews I almost didn’t buy the blinds but I’m so glad I ordered them. Delivery was speedy (the only delay was due to parcel force not velux). So easy to install and perfect for what I wanted. Easy to use and blackout is perfect. Would happily buy again. However I didn’t have to contact the company or do any returns etc so can’t comment on that.

Terrible product, we got the pleated blinds which are blackout effect. Blackout effect means the material is blackout but allows light to stream in around the sides. Then the top and bottom warped so allowed even more light in. Pretty rubbish customer service, rude and condescending, which is really unexpected considering the price point.

What a fiasco. First their delivery service is a week late. While installing I determined that I made an error with the order. Happens.
Their return policy is from the 80’s. Only if all the packing is 100% in tact and all items are unused they can accept a refund or exchange. Guys, this is 2023. The items are flawless just the packing is shredded. One would hope this can be repacked and resold as new but no, not with this company. Ancient mindset in a new world. Ridiculous!

Would give it 0 stars if I could. Appalling customer service, no contact at all for more than 8 weeks, now told there will be a delay.

Hopeless trying to contact Velux customer service in the hope of being able to resolve a technical problem. Calls never answered by a human operator. After 16 minutes, you are put through to Cisco call answering service and then the call is dropped. Very disappointed.

I purchased two Velux blinds over 3 years ago and at the time was very impressed with both the product, how easy it was to fit, and the level of customer service provided - the purchasing process was easy, any queries I had were answered clearly and overall was very impressed.

A few weeks ago, an issue arose with one of the blinds, where one of the drawstrings snapped, and although I could see how it should be fixed, I couldn't figure out exactly how, so dropped the Velux customer service team a note, to see if they could help or make any suggestions as to how I could fix the problem (even though the blind was well outside of the warranty).

I was very pleasantly surprised to receive a response advising that although the blind was outside of warranty (and from the description and pictures of the fault I had provided, could not be fixed) that a replacement blind would be shipped free of charge.

That is what I call fantastic customer service, and the kind of action that inspires faith in a company to use their services.

The replacement blind arrived as promised and was just as easy to fix as the original.

Would highly recommend the company to anyone with Velux windows installed.

About 30 years ago I bought a velux blackout blind it was great quality and worked perfectly. I bought one recently. The quality was terrible, particularly the material, which was cut too short for the blind to close, leaving a gap where the sun could shine through on summer mornings. We complained. Initially they refused to change the blind. We sent pictures of the sun shining through the gap and they relented. The replacement was a little better. The blind would close, but only just and it springs back open in the night as the cloth still isn't long enough. Also after several weeks the cheap, plasticky fabric, which is really thin started to stretch round the edges and allow light to start leaking through the sides. All in all pathetic quality from what is supposedly a premium brand. I won't be buying or fitting any velux products in the future.

A great name for quality...and (used to be) service - from memory. I'm a long time customer of theirs and always talked highly of Velux. But my experience the last few weeks has been dreadful! Their site to order off a mobile device didn't work - and after an hour of trying I gave up. But when I eventually got through to order/tell them...it was total disinterest. Then they (apparently) send out the blind with 'GLS' - except in UK its actually 'Parcelforce' - but they never once mention that anytime. No emails are answered by Velux in a timely way. I said 'I didn't get an email from GLS saying they were trying to deliver anything?' Velux said 'GLS are having problems'. Then there is the wait to get through on their phone lines - or chat ...But MUCH worse (3 separate calls - the order - initial chase - and another chase) ...where each time the woman who dealt with it was less than helpful, curt, and was spent most of the time telling me 'they have 2000 outstanding emails to answer' and 'they are doing their best'.
Well guys - hire more staff!
I eventually last night was told 'no one home' - twice. Yet someone stayed in for the purpose those days? Maybe the delivery guys didn't even try to ring the door bell each time?..or maybe just 'very bad' luck?

On the final call to Velux last night, I was told it was 'out for delivery there and then' - a total mistruth - as the item had not in fact moved for 2 days previous!! (I checked the log immediately that I eventually got the GLS delivery reference last night/worked out it was in fact Parcelforce and I'd put the phone down to Velux). Despite me ringing Velux 2 days before to be assured it was 'being sorted' there and then. Again, it wasn't! That call was a total waste of time - zip all happened.

Each time, the service was curt, impatient, not helpful and was just full of 'well if you let me finish' 'we're doing our best' 'we have a huge backlog'. I kept calm throughout and tried to calmly say, my experience each time on the last 3 contacts were poor. NO interest in hearing it at all.

Guys sort it out!!.... and tell your UK customers that its PARCELFORCE they need to contact - not GLS in UK - and this time Parcelforce would not accept the GLS ref number on their automated site - hence had to telephone. Thankfully Parcelforce sorted and I don't have to ring Velux again any time soon!

Surprised you have any customers left guys! I've seldom been this annoyed by any 'interface' for a long time - it started from the attitude at the initial order, was repeated on the 2nd call and then made worse on the 3rd!

This is specifically in relation to Velux Blinds Direct. Do not purchase from this store and buy the blinds from somewhere else. The courier company state that they attempt delivery when they do not, they also say that they call the recipient when they do not, 4 days of staying at home and still no blinds. I have called Velux Blinds direct on numerous occasions to advise them that I was home and the delivery was not attempted but they take the word of the courier company over their customer and do not offer any other solution apart from cancelling the order - do not waste your time.

I have contacted Velux many times about a fly problem. Cluster flies get into the window frame. Some get into the room.
Velux maintain they are getting in somewhere else and then dying under the window.
However, when I opened one of 4 velux windows, hundreds of flies fell into the room. Some dead. Most alive.
We have 6 velux roof lights in the roof of a barn conversion and they are all the same.
I can't even be bothered to ring Velux because they will give me the same old story.
Beware!!
There is a real problem with flies being able to get into the body of the velux window, and then into the room, no matter what Velux say.

My review is specifically about the VELUX Blackout Blind. Having bought a variety of blinds to suit different rooms, I was surprised to find how poorly engineered the blackout blinds are.
The basic problem is that the flexible rubber strip that should make a seal with the bottom of the window frame cannot come into contact with the frame. This is because the metal finger groove strip that you pull on to lower the blind projects below the rubber strip, rendering it useless.

The cartridge that contains the blind does not provide a light-tight seal at the top of the frame either!

Also, our windows are just beyond normal reach so we bought the VELUX Telescopic Rod Pole and VELUX Adaptor (the 10p L-shaped piece of plastic that they sell for almost £10!). Unfortunately, the Adaptor does not fit the white coated finger groove as it too is so poorly designed. This means that the not-quite-blackout blinds have to be generally left in the closed position unless we get a stepladder to reach the blind.

As a general comment, I was also very disappointed that, having ordered 12 blinds we got 12 screwdrivers; excess screws in every kit; so much single use, non-recyclable plastic from the guide string fixings as well as from every shrink wrapped frame section! The instruction leaflet actually shows that you throw these in the bin. Surely in the 2020s a company could at least give a nod towards the environment and not heaping guilt onto their customers.

All a bit poor for a once-great company known as an example of engineering and design.

I wanted to replace my manual roller blind with a solar electric one. Helpful lady on the phone - steered me to the right product, which arrived on time. Again very helpful, as my window was older than thought, and sent the required parts immediately, which arrived early. I found fitting the blind quite straightforward, and it seemed well designed and manufactured. Everything I needed apart from basic tools were included, and the design of the fixing guides was well thought out - more or less idiot-proof.

Good service throughout.

The installation manual, which was graphics only, took a bit of getting used to, but a little study, and offering things up proved it to be accurate.