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Corrupt Income tax department...Once the PAN goes into processing, it is difficult to take it out of processing again...Corrupt officers are sitting, sleeping and taking salary
UTIITSL is a contract vendor appointed to process PAN (government tax id) card applications in India.
They are terrible at it: problematic website, entire website inaccesible from USA for many weeks beginning 5/2025, claim they didn't receive payment information, claim they didn't receive notarized support documents via mail from USA, etc.
Good luck getting your PAN card through them.
Website is piece of bull shit .keep trying to fill in captcha. Doesn't work .think run by Scammer to take your data n distribute to local agent so that they can contact you to get job done at a price
SIMPLY DOES NOT WORK, USELESS WEBSITE, SHAME THE INCOME TAX DEPT IS USING THIS COMPANY
Very bad service. I had applied for name change in my wife's PAN card. In mail, I had received correct PAN Card, but I had received physical copy of someone else. I had called to customer care. As instructed by them, I had courier the wrong pan card with the request letter of my pan card on 19th March. After one month, I had called to Call center, they asked me to share courier details, after sharing the same. Now they are saying that they have not received the wrong PAN Card. Seriously, they just want me to apply to reprint and earn the money. Very helpless team.
horrible webpage, poorly designed, captca code unfriendly and doesnt work despite many attempts. frustrating trying to get anything done in india.
I used this UTIITSL for my PAN card. UTIITSL works until payment is not working properly after payment is received. I complained through e mail, phone several times but no response. So my point is don't believe it 🙏
pan card issued after many days as system was down. no body answers telephone. speed post tracking provided but no details of consignment status. very bad service.
Worst, website is not working since last 7 days. Staff is worst. Lot of delay in processing simple online application.
I have been already issued PAN and I did not Have AADHAR card because I am not Living in India from
year 2006. But Utiitsl taking a new application without
Aadhar card and issued PAN card with PAN AENPA6778N and it is found not operational. Please explain why this.
Poor service provider by the customer service application is under process from last one month multiple times proof is provided but still getting mail insufficient proof. Customer service provider number is not working some time.
15 th time mail my proof to them still my pan is under process..
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