Usemanly Recensioni 308

IT was easy to order online. I have 3 teenage grandsons, so I thought I would give it a go. My order arrived when it was supposed to and in good order. I haven't heard anything negative from my grandson's so I guess it is all good.

Easy to order, great communication on when it was being delivered, properly packaged. Works so well on my very active 18yr old son. Only thing negative was that I was meant to get the hair scrubber and body brush for free but they were missing. Otherwise, great product!

Great products (son uses body wash, shampoo & conditioner)! Appreciate buying in bundles to save $

My teen 14yo finally smells like a man and wants to shower.
Hi asd/adhd made him super sensitive to smells and he loves the smell of manly
Winning

I have 3 boys from 21-15 and decided to try manly and see if they like it. Turns out I like it the most, my sons use the body wash and shampoo and conditioner. I’m still trying to change them over to the deodorant, they are stuck on the terrible spray ones full of toxins. My sons took the wipes away while travelling which was convenient.
I’m very happy with all the products, they have a good smell, feel good on the skin and even though the bottles appear small they are a handy size and you don’t have to use much. It’s a bit pricey but it does last and I buy multiple so it’s cheaper. Thankyou Manly for a good product.
P.S. Think about Manly for women.

You should be disgusted in yourself Callum. All of these negative reviews, and you give the same generic reply with fake empathy and courier placed blame for people placing legitimate purchase with good faith, and you do not deliver. Your parents would be ashamed if they can see these reviews from hard working people trying to help their children with your non existent products.

15/12/2025 - purchased $260 worth of product for my two boys. Checkout had delivery by 22 Dec so proceeded.
18/12/2025 - email merchant as goods not sent yet 3 days after purchase.
22/12/2025 - merchant replies and states that the order has been lodged and fulfilled.

I’m aware at this point that my boys are not going to receive their Xmas gift. Not feeling great as a mum because it’s been a tough year and they weren’t getting much at all.

29/12/2025 - I email and request refund as merchant has not been able to provide product for Xmas:
30/12/2025 - merchant says no to refund as it has left. I know it hasn’t left as only a label has been created.
31/12/2025 - I ask for carrier tracking. They reply same day and promise to let me know once Auspost reply to them.
7/1/2026 - I call Auspost who verbally confirm THEY DO NOT HAVE THE PACKAGE. They even email me the manifest that states that a label is created, but zero collection since the label was created on DEC 22!!

I then do not hear back from them so I place an Afterpay complaint to try and refund my order as goods not received with proof from Auspost.

10/1/2026 - merchant emails to once again DENY REFUND as they still claim Auspost are the culprit. This is now insulting as it is clear that the merchant is purely seeking money and has no scruples at all.

This unethical man child does not deserve to be in business.

Thankfully I have your ABN listed address in Melbourne Callum, and will be placing a visit to your place of residence which we will assume is your “headquarters”, and let’s see if you can fulfil my order in person.

I have escalated this company to the ACCC and state bodies and next step will be to get a story on Callum and his fake business and make sure that your face is shown publicly. You have definitely messed with the wrong mum.

I will repost here with an email address for all who have been scammed to reach out to, so that we have power in numbers to get this story launched and televised and make it harder for this creep to reinvent himself.

Still waiting for a reply for an email I sent weeks ago. Products are fine, no issue with that but have queries about the website information, the ordering process is very clunky and ambiguous, different prices on different pages, not straightforward at all please help me to understand before I attempt to order more

I am actor recently hired to do content creation for the company Manly. They have not paid me for the content I created more than 30 days ago and they’ve refused to pay me, giving one excuse after another. I am currently in the process of reporting them to the acting platform, Backstage, on which they run their scam, as well as reporting them to the BBB Advisory in Australia. Now I’m about to blast their name all over the other actor platforms and social media so other hard working actors know to stay away from them.

I’m another that has been spun the same story. Bought 3 packs on the 27th of November, received an email on the 4th saying that they were getting “the order ready to be shipped”. I replied to the email escalating my concerns as it hadn’t been shipped on the 13th. I waited so long as I knew it was a busy time of year, Got a reply on the 16th saying they are a small team etc. Replied that day saying I wanted them for Christmas and was told “Yes, you will receive your order before Christmas”. Still no order on the 6th of January.

I emailed again on Christmas Eve saying to cancel them order and was told it had been shipped, and it was a “courier tracking” problem. This I knew to be false, as to all Aus posts faults they are accurate with their scanning. Australia Post finally received the parcel from Manly on the 4th of January and it is expected to arrive next week. My parcel will be returned and better be at the owners expense for a full refund. If you had 1. been honest and not lied and 2 been proactive in telling me about the delays so I could make a plan, then I would have been more understanding

My grandson liked his Manly products for Christmas.

However the products could have come better wrapped in the box they arrived in. Each product was rolling around inside the box and they were scuffed. The parcel wasn’t separately wrapped either which meant when I gave them to my grandson it still had the delivery label on it.
So would be better if it came separately wrapped also especially if giving as a gift like myself.

Apart from that Cruz did like his gift.

Product Feedback:
I have no issues with the product—I really like the body wash and shampoo, and the boys enjoy using them too.
Website Concerns:
The site is not user-friendly. I can’t see when my next order is due until it appears on my credit card, and there’s no option to edit or change my order.
Customer Service:
After-sales support was good, especially considering I reached out during peak season (Black Friday and Christmas).
Delivery Experience:
My first order took a long time to arrive, but it did eventually, so I was happy. It seems feedback was considered because my next order shipped via Australia Post instead of Aramex—much better experience.

EDIT: I am changing my rating from a 1* to a 3* because someone named Jack has now replied to my emails and tried to make things right by refunding my shipping cost, and because Callum has responded to all of my complaints here. I finally received my order after 29 days. My son intends to try it tonight. I do hope that Anabel has had some retraining in Customer Sevice.

I ordered the Complete Body Hygiene Kit for my teen son for a Christmas present on 8th Dec 2025. It's a bit pricey if you just buy 1 kit rather than subscribe, but I did not want to subscribe to a new skin product before I knew if it would be liked/effective. I got an email on the 18th that it was finally being mailed out with Australia Post and had a tracking number. I had hopes it would arrive to wrap and put under the tree. But there have been no updates since. I have contacted UseManly a couple times now, to which Anabel responded that she would contact the courier and get back to me. She did not.

Also, their FAQ page said that the shipping is free if your order is over a certain amount ($55). Mine was, but they still charged $10.50 shipping. Her response to that was, thanks for letting us know, we've fixed that now, so no one else will see it, and no you are not getting a refund. Now their FAQ page does not seem to work. Then today, I can see that there IS now free shipping when I put in a test order.

Plus, all their advertising on Facebook says if you order the whole kit, you will get 4 free gifts. But in reality, you only get one. They change the end goal, that you have to subscribe monthly to their products to get these free items or order multiple kits . But they are not upfront about it, so many people are unhappy about not receiving them. Every ad makes it sound like you get them if you order a kit. Also since I contacted them about this, there is now an * after the offer, which wasn't there before.

They continue to advertise aggressively despite the fact that they haven't fulfilled the orders they took in December. (Mine is not the only missing package as you can read on other reviews.)
It's been 28 days since ordering and still waiting...

Purchased 8 Dec 2025 for $89.

Purchased on the 18th December and label created same day. Only today 2nd January has Auspost just declared they’ve received it.
I had contacted store and was told it must of missed scan. I would have preferred honesty.
I can see from other reviews they spun the same story to everyone who purchased December!
Here’s hoping I do receive what I paid for eventually as looking at other reviews that may be the next problem!

Still waiting for my initial order that was placed on 20th December, currently being placated asking for patience while they contact the courier. Emails being replied to in the early hours. Human or AI responses? No tracking number given by Australia Post. The parcel has just disappeared. Keen for it to be resolved, with either a refund or another order sent and with the ability to be tracked! The ongoing subscription is looking doubtful. I’m really disappointed because I’m all for supporting Australian companies. I feel ripped off and don’t know what is real anymore.

Seems I have had a similar experience to a lot of people lately. Ordered on 7 Dec, emailed customer service on 17 Dec as still no tracking number. Tracking number created the next day, but still no indication it has been handed over to Australia Post. Its now the 1 Jan.

Customer service replies are very prompt and apologetic (even on public holidays), but preferring to blame Australia Post for not scanning it and to persist with following up with the courier instead of sending my order again or agreeing to provide a refund.

This was my first order. I like supporting small Australian businesses, but would have expected a more helpful response to my situation.

Needless to say, I have cancelled my subscription while I await a resolution.

Wish I read these reviews before purchasing. Like many here I had to follow up multiple time asking where my product was took a long time to arrive and then missing product. Failing to respond to missing items Body scrubber and scalp scrubber not received in the pack. Christmas gift, won't buy from again you've lost a customer. Very disappointed in this companies Customer Service. Scamming people with missing products paid full price for a kit.

After I accidentally placed a subscription order with Use Manly, within only a couple of hours of me contacting them they had arranged a 100% refund as well as cancelling the subscription. They were prompt, polite and professional. I originally purchased a bundle as a Christmas gift for my son who loves the product and I am sure we will be purchasing more products in the future.

We recieved the Hygiene Bundle items ordered using the Black Friday deal in good time for Christmas. Lovely packaging, smells really nice.
Come Christmas day my son opened his gift and there was only 1 free gift, not the 4 promised in the offer. Very disappointing tbh. I was very hopeful about these products for my teen son but won't be reordering or signing up to a subscription as this has left me feeling a bit ripped off and mislead after a polite but not very helpful response from Anabel apologising for not being clearer in the promotion. There's nothing in the FAQ / T&Cs and it's pretty clear that it states 4 gifts with purchase.
We'd spent just under $100 after the discount, which is still significant in comparison to retail products of a similar kind.
I'd recommend looking at alternative products at Atomica, health food stores or even Woolworth etc... which by the look of them are just as good and in alot of cases cheaper.

My son loves the products.