Umega Lettings & Estate Agents Recensioni 

191
•
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Really happy with the flat. Communication has been great with the property manager Grant and the rest of the team when I was moving in. Very easy process to book the annual visit and log any maintenan... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Umega Letting gave me my first flat. Smooth experience getting things sorted. Living in my flat for over 1 year and I can not complain. Repairs are done on time and services are prompt. I Highly recom... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Grant has been a brilliant property manager to work with. He’s always been so helpful and quick to sort any issues. He was really professional when coming to inspect the property and is always so poli... Leggi di più

Valutata 5 stelle su 5

I had an update on how to report faults and most importantly what I should do as a stop gap measure, if something happens, especially with a water leakage, before reaching out for help Jason had time... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda per la gestione delle proprietà immobiliari
  2. anche in
  3. Agenzia di affitto di appartamenti
  4. Agenzia immobiliare
  5. Investimenti immobiliari

Scritti dall'azienda

Umega is one of Edinburgh's leading independent letting and estate agencies, managing over 2,700 homes across Edinburgh and the Lothians. We're a people-first business. That means genuinely caring about every landlord, tenant, buyer and seller we work with, not just at the start, but throughout the whole relationship. Our team takes real pride in doing things properly, communicating clearly, and being there when it matters. Whether you're letting a property, selling your home, or thinking about switching agent, we'd love to show you the difference.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

191 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(191)

103 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Philip Newton responds very quickly to…

Philip Newton responds very quickly to enquiries. Booking for the annual inspection was simple and straightforward. Highly recommend

23 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Thank you for the five stars Judith! We're pleased to hear it's been simple and straightforward, we will share your feedback with Phil!

Valutata 5 stelle su 5

Catherine responded quickly and…

Catherine responded quickly and professionally. she was a great help. umega have been great every step of the way and has reassured me and helped with everything I asked. massive thanks to Catherine and umega.

2 luglio 2026
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Risposta di Umega Lettings & Estate Agents

Mr Sadler, really glad Catherine was there to reassure you and help every step of the way. We'll pass this on to her, and thank you for the 5 stars!

Valutata 5 stelle su 5

Super quick and informative

Lewis Walker picked up my query straight away and dealt with the issue immediately. There was a fault with my balcony door and someone was out to fix it very quickly and i received updates throughout the whole process

30 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Lauren, great to hear Lewis picked up your query straight away and kept you updated throughout the repair, exactly how it should work. Thanks for the 5 stars!

Valutata 5 stelle su 5

Excellent Service

Phil is very responsive and provides an excellent level of service. He always replies promptly to emails and ensures that any reported issues are followed up and resolved quickly. His communication is clear and professional.

He is also very kind and approachable, and overall I am very impressed with the support he provides and the standard of service.

26 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Monika, great to hear Phil's communication and quick follow-up on issues has made such a positive impression. We'll pass this on, and thank you for the 5 stars!

Valutata 5 stelle su 5

Super inspection done

Super inspection done. Mr. Philip Newton very nice. Helpful. Thank you very much.

23 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Beata, glad the inspection went smoothly and Philip was so helpful! Thanks for the 5 stars.

Valutata 5 stelle su 5

Services provided and management services are incredible

The service that Lewis has provided has been amazing since I moved into my property, whenever I have had any issues with my property he makes sure to have a contractor out as soon as possible, Lewis also follows up to make sure everything is fixed and if there is anything else he can do which I really appreciate. All contractors who have came to my property to fix work have all been polite and amazing.

24 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Ariana, fantastic to hear Lewis gets contractors out quickly and always follows up to make sure things are properly fixed. We'll pass this on, and thank you for the 5 stars!

Valutata 5 stelle su 5

Excellent management and support

Five stars for the management team! Lewis Walker, the Development Manager, is always incredibly helpful and professional. Whenever I have a question or an issue, he responds to my emails and phone calls very quickly. It is great to know we can always count on his advice and support. Thank you for the great service!

1 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Magdalena, lovely to hear Lewis is always so quick to respond and that you can count on him for advice and support. We'll pass this on, and thank you for the 5 stars!

Valutata 5 stelle su 5

A friendly and helpful flat inspection check

A simple straightforward booking system to pick the most suitable day for a flat inspection check. Jason was friendly, helpful and professional at finding the right solutions to the issues I was noticing in the flat. Thank you!

17 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Thanks for this. Glad the booking system made things easy and that Jason found the right solutions during your inspection. We'll pass this on, and thank you for the 5 stars!

Valutata 5 stelle su 5

I have always received a top quality…

I have always received a top quality service from Umega. They’re always responsive and hire quality engineers/ employees to service the tenants/occupiers. I also quite like their portal to report any repairs where you get all the notifications for updates. Keep the momentum going team Umega!

18 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Taha, great to hear the consistency and the repairs portal are making a real difference for you, we'll keep that momentum going! Thanks for the 5 stars!

Valutata 5 stelle su 5

Met Lewis this morning with my keys

Met Lewis this morning with my keys, very nice guy very welcoming and friendly. Made me feel at home in seconds. Showed me around and where eveything is and how it works! Thanks Lewis

16 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Alex, lovely to hear Lewis made you feel at home right from the start with the keys! We'll pass this on, and thank you for the 5 stars!

Valutata 5 stelle su 5

Friendly and knowledgeable staff giving…

Friendly and knowledgeable staff giving full, open and easy to understand communication throughout the process.
A great service and a great team, especially Catherine and Jason.

15 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Thank you Adi for the kind words. We're pleased to hear Catherine and Jason have made communication so clear and straightforward throughout. We'll pass on your feedback, and thank you for the 5 stars!

Valutata 5 stelle su 5

Good morning,my boiler was not working…

Good morning,my boiler was not working so I reported to Grant and he quickly sent an engineer to check it for me and it was fixed for me the same day. Thank you

12 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Morning Gifty! So glad Grant got the engineer out and your boiler sorted the same day, that's exactly the kind of quick turnaround we aim for. Thanks for the 5 stars!

Valutata 5 stelle su 5

I had the pleasure of Catherine helping…

I had the pleasure of Catherine helping me sort out all my stuff for a new property.

12 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Thanks Claire. Glad Catherine was able to get everything sorted for your new property. We'll pass this on, and thank you for the 5 stars!

Valutata 5 stelle su 5

Annual visit!Exceptional Service and Outstanding Support from Jason

I have had a fantastic experience with Umega, and I would especially like to thank Jason Maddrel for his outstanding professionalism and support.
From the very beginning, Jason has also been incredibly friendly, approachable, and helpful.
Whenever I needed assistance or had any questions, Jason responded extremely quickly and efficiently, always finding a solution and resolving any issues without delay. His communication has been excellent, and it is clear that he genuinely cares about providing a high level of service.
I also really appreciate the effort Jason puts into maintaining and improving the building. It is evident how much work he does to ensure everything is kept to a very high standard, creating a pleasant and well-managed environment for everyone.
Thank you, Jason, for your dedication, professionalism, and exceptional support. It has truly made a positive difference to my experience, and I would highly recommend Umega to anyone looking for a reliable and customer-focused agency.

12 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Giuseppe, what a fantastic write-up, Jason's care and attention to detail, from quick problem-solving to keeping the building well maintained, really shines through here. We'll be sure to pass this on to him, and thank you for the 5 stars!

Valutata 5 stelle su 5

Grant was very pleasant and did…

Grant was very pleasant and did apologise for the inconvenience of the scaffolding outside the garden once again. Was happy with the condition of the flat

3 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Thank you for the review Sharon. We're pleased to hear Grant was pleasant and handled the situation well during his visit. We'll pass on your feedback, and thank you for the 5 stars!

Valutata 5 stelle su 5

Professional work

Jason performs his job professionally. He is always helpful, and it is truly a pleasure to see him at the annual inspection.

8 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Thank you Kristopher for the great review. We're pleased to hear Jason always makes the annual inspection such a positive experience. We'll pass on your feedback, and thank you for the 5 stars!

Valutata 5 stelle su 5

Our experience so far with this company…

Our experience so far with this company has been exceptional and our development manager Philip Newton has been so helpful with any questions me and my partner have had, first class speedy responses from Phil.

11 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Thank you Sean for the great review. We're pleased to hear Philip has been so helpful and responsive throughout. We'll pass on your feedback, and thank you for the 5 stars!

Valutata 5 stelle su 5

The Western Villages

Lewis Walker the Development Manager is a good lad, always quick to respond to any issue I have and when I've met him he is very approachable.

The Western Villages is a great complex, clean and quiet.

Due to the Solar panels that are installed and I assume the insulation, my electricity and heating spend averages £50 a month; which is very economical.

I honestly think that I have one of the best 1 bedroom flats in the city.

11 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Thank you Nate for the brilliant review. We're pleased to hear Lewis has been so responsive and approachable, and that you're enjoying life at Western Villages. We'll pass on your feedback, and thank you for the 5 stars!

Valutata 5 stelle su 5

Lewis Walker always responds quickly…

Lewis Walker always responds quickly and resolves all housing issues.

1 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Thank you Olha for the kind words. We're pleased to hear Lewis is always quick to respond and on top of any issues. We'll pass on your feedback, and thank you for the 5 stars!

Valutata 5 stelle su 5

Highly recommend

I’ve had a really positive experience with Lewis as my property manager. He is always friendly, professional and easy to deal with. Communication is excellent and any queries or issues I’ve had have been handled quickly and effectively.
Whenever I’ve needed help with something, Lewis has been quick to respond and has always kept me updated. Any maintenance issues have been dealt with promptly and I’ve always felt that my concerns were taken seriously. Lewis is very approachable and helpful and what I appreciate most is that he’s professional without being overly formal or distant. It’s clear that he cares about doing a good job and making sure tenants feel supported.
Overall, I’ve been very happy with the support I’ve received and would highly recommend him. Thank you for all your help over the past year.

8 giugno 2026
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Risposta di Umega Lettings & Estate Agents

Thank you Veronika for the brilliant review! We're pleased to hear Lewis has been so responsive and supportive throughout, and that you've always felt your concerns were taken seriously. We'll pass on your feedback, and thank you for the 5 stars!

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