The mini bus was easy to drive with excellent driver assist features such as reversing cameras and mirror safe to change lane indicators. Quick and effective staff. Vehicles checked in a systematic... Leggi di più
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I was massively impressed with the ease of the website then the customer service during the period has i had issues my end. Then when I collected the vehicle Ty from poole depot was brilliant.
L'azienda ha risposto
Kayleigh was friendly and efficient on collecting and returning the van we hired and so was the assistant who walked us around the van on the day of collection (Friday) at the Southampton branch. Very... Leggi di più
L'azienda ha risposto
I hired a van from the Southampton branch. The whole process from booking online to collecting in person was incredibly simple and straightforward. I was served by Euan who explained every detail of... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia di noleggio auto
- Servizio di leasing di auto
- Agenzia di noleggio camion
- Agenzia di noleggio furgoni
Informazioni su U-Drive | Car, Van, Minibus & Truck Hire
Scritti dall'azienda
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Informazioni di contatto
Fancy Road, BH12 4QH, Poole, Regno Unito
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4,6
Eccellente
6147 recensioni
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Money grabbing.
Money grabbing.
U Drive charged extortianate costs for minor cosmetic damage. A third party provided the engineers report, I understand this, however they wouldn't accept alternative reports and made it exceptionally difficult to get an other opinions on the level of damage. You are forced to accept their costs.
Individuals in the branch submitted photos which misrepresented the level of damage and made the pictures presented for the damage report worse than they were. They also only submited two photos. So I'm unsure how you can really understand the level of damage from such limited evidence.
The damage costs charged conviently matched the excess amount.
They vebally confirmed that the damage caused wasn't even going to be repaired. They show no interest in providing a mutual outcome, one which covers the appropriate costs whilst also minimising costs to the customer. This is an extension of a money making opportunity and chance to grab more cash from the customer. The credit team were unreasonable and rude in their tone of voice. You've lost a repeat customer.
20 maggio 2025
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Nice staff......great service....
8 maggio 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thanks for the 5 stars! We're glad you had a great experience and found the team welcoming and helpful. Looking forward to seeing you again!
Kind regards,
U-Drive Customer Service
Disgusting customer service
Disgusting customer service. Booked a Luton payment taken then they emailed to say couldn't do it. Agreed to take a LWB extra large van. Arrived at site and 2 Luton were there? Went inside and rude girl who didn't have an ounce of customer care skills booked into a MWB and said it was a large. Said would refund some of money that was paid for Luton as LWB was cheaper I explained needed the van. Showed her online check that stated the van was WMB and she just walked off. When returned van was told nothing they could do at least we got a van!! Do not use Southampton site
25 aprile 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your feedback. We’re sorry our service did not meet your expectations. Vehicle categories are based on manufacturers' descriptions, and dimensions and capacities can vary between models. Our team aims to clarify load requirements to help customers select the appropriate vehicle.
As advised at the time of placing the reservation, this was a request sent to our Southampton branch not a confirmed booking, subject to availability. Due to no Luton vans being available, our team contacted you to offer an alternative, which was accepted. We also acknowledged your concerns on return and applied a discount as a gesture of goodwill.
Kind regards,
U-Drive Customer Service
Ty was amazing
Ty was amazing , really helpful, efficient and informative.
12 maggio 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review, Kristian! We're so pleased to hear you had a great experience and that Ty made a positive impression with his helpful and efficient service. We'll be sure to pass on your kind words to him.
Kind regards,
U-Drive Customer Service
Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi Barry,
Thanks for the great review! We're glad to hear Ty made a positive impression, cheerful and helpful service is exactly what we aim for. We'll be sure to pass on your kind words.
Kind regards,
U-Drive Customer Service
Great Service
All the guys were both helpful, friendly, and most of all flexible in assisting my situation, which changed from day to day! It was easy to book, arrange pick-up and drop-off with no delay when I needed to add a day or two to contract!
Brilliant service guys! Thankyou!
2 maggio 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thanks for the fantastic review, Kev! We're really pleased to hear the team was able to support you throughout your hire. It's great to know the booking and extension process was smooth, exactly what we aim for. We appreciate your kind words and hope to welcome you back again soon.
Kind regards,
U-Drive Customer Service
Renting vans for work
We’ve been renting vans for our business for a while now and we have always been well looked after. Our requests are often last minute which can be tricky, however we haven’t ever felt like we are a pain.
The team at Southampton are always willing to help, put you at ease and efficient.
We’ve dealt with Lauren the most across the past year and she’s always on top form. Thanks Lauren, you’re a real credit to your team! They best get the biscuits in for you for this review…. The least they could do :)
1 maggio 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi Adam,
Thank you for the brilliant review and 5-star rating. We're so pleased to hear you've consistently had a positive experience with our Southampton team, even with those last-minute requests! It’s great to know Lauren’s support has made such a strong impression, she’ll be delighted to hear your kind words.
Kind regards,
U-Drive Customer Service
Great service from start to finish
Such an easy process, great prices, friendly staff. Have used them a few times now and would not go anywhere else for my van rentals. Great service from start to finish.
3 maggio 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your fantastic review and 5-star rating. It's brilliant to hear you've had consistently great experiences with us and that our team, pricing, and smooth process keep you coming back. We really appreciate your loyalty and look forward to helping with your next van hire.
Kind regards,
U-Drive Customer Service
Great customer service
Great customer service, quick and efficient, the cars and avns are always spotless when they are given to you. And throughly go over the condition of the vehicle and its specs
3 maggio 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your great review. We're really glad to hear you found the service efficient and the vehicles spotless. Taking the time to go over the condition and specs is important to us, so it's great to know that stood out. We appreciate your feedback and hope to see you again soon.
Kind regards,
U-Drive Customer Service
Easy moving!
Hired a van for house move. Served by Ty. I found the whole experience easy and Ty and the team that day were extremely friendly and personable. Thanks to Ty, the admin side of the van (boring!) was made very easy and bearable. For that thank you very much.
Pricing is fair, and the 24hr key drop off makes it very helpful in an already stressful time.
2 maggio 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the fantastic review and 5-star rating, Nicole. We're so pleased to hear the team, especially Ty, helped make the process smooth and stress-free during your move. It's great to know the 24-hour key drop-off added some extra convenience too. We really appreciate your kind words and hope to welcome you back next time you need a vehicle.
Kind regards,
U-Drive Customer Service
Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi Harry,
Thanks for the great review! We're glad you had a helpful and efficient experience, we'll be sure to pass on your kind words to the team. Looking forward to helping you again next time.
Kind regards,
U-Drive Customer Service
Great company and customer service
I recently rented a van from U-Drive’s Southampton branch, and it was an exceptional experience from start to finish. The online booking process was straightforward, with a user-friendly website that clearly outlined vehicle options and pricing. When I arrived to pick up the van, I was greeted by Kayleigh, who provided outstanding customer service. She was friendly, professional, and took the time to explain everything thoroughly. The van was spotless, well-maintained, and perfect for my needs. Returning the van was just as seamless, with no hidden fees or complications. Thanks to Kayleigh’s fantastic service and U-Drive’s reliable vehicles, I’ll definitely be renting from them again and highly recommend them to anyone needing a van hire.
10 aprile 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi Krystian,
Thank you for the fantastic review and 5-star rating! We're thrilled to hear that your experience from booking to returning the van was seamless. Kayleigh will be delighted to know her service made a positive impact. We look forward to assisting you again in the future and appreciate your recommendation!
Kind regards,
U-Drive Customer Service
Ty was so helpful and efficient
Ty was so helpful and efficient
He even found my phone for me, lost in the recess of my car
Top guy, you are lucky to have him
A really great example of someone who knows what great customer service is
Thank you Ty
Thx Tim
17 aprile 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the fantastic review and 5-star rating, Tim. We're so pleased to hear Ty was able to help, not just with your hire, but also with recovering your phone! He’ll be chuffed to know his customer service stood out. We agree, he’s a real asset to the team. Hope to see you again soon!
Kind regards,
U-Drive Customer Service
Everything was very good and the…
Everything was very good and the service was wonderful with Lauren always being excellent!
Thank you
Nikolaos Ziogas
3 aprile 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the great review and 5-star rating, Nikolaos. We're pleased to hear everything went smoothly and that you received wonderful service. Lauren will be thrilled to hear your kind words. We look forward to welcoming you back again soon.
Kind regards,
U-Drive Customer Service
Excellent experience
Excellent experience - sorted us out with a vehicle at the last minute during an extremely busy home buying/selling period. Lauren was the point of contact at the desk and was friendly, engaging and helpful. Everything was very clearly explained, quick and professional.
28 marzo 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi Ben,
Thank you for your fantastic review and 5-star rating! We're really glad we could help during such a busy time. Lauren will be pleased to hear your kind words. It's great to know everything was clear, quick, and professional. We hope to see you again!
Kind regards,
U-Drive Customer Service
All sound, highly recommended
First line of contact is excellent, flawless attention at desk, all clearly explained and very transparent in policies of damage and insuring waivers. The company has very strict procedures in vehicle checks and inspection of pre-existing damage to protect both customer and company. Vehicles can't be faulted and the prices are more than reasonable. Definitely repeat if needed again.
28 marzo 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi Jonathan,
Thank you for your review and 5-star rating! We're so pleased to hear you had a positive experience from start to finish, and that our team, procedures, and pricing all met your expectations. We’d be glad to welcome you back anytime!
Kind regards,
U-Drive Customer Service
Good and friendly staff.
Good and friendly staff.
I had a great customer service when picking up a small van. The staff was amazing whilst explaining the process-very friendly, warm and beaming with positive energy (you rock TY!)
Returning the van, another staff-Nathan-was also friendly and helpful.
30 marzo 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the fantastic 5-star review, Alvin! We're so glad to hear that Ty and Nathan provided such great customer service and made your experience smooth and enjoyable. We'll be sure to pass on your kind words to them. We look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
We have a number of vehicles on hire…
We have a number of vehicles on hire from U-Drive and on the rare occasions that problems arise they are swiftly responded to and dealt with.
Special thanks to Graham and Emma for their continued help.
Would recommend.
21 marzo 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your review, James. We're glad to hear that our team, especially Graham and Emma, have been able to assist you promptly when needed. We appreciate your continued trust in U-Drive and look forward to supporting you in the future.
Kind regards,
U-Drive Customer Service
It was nice experience with them highly…
It was nice experience with them highly recommended thanks
21 marzo 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi,
Thank you for your review and 5-star rating! We're glad you had a great experience with us! We appreciate your recommendation and hope to assist you again in the future.
Kind regards,
U-Drive Customer Service
Straightforward & Easy
Friendly and helpful. Even let me connect to Lauren's mobile to provide proof of address. Thanks lozza! Used before and will use again in the future when the need arises.
14 marzo 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thanks for your review, Pete. Lauren will be thrilled to hear your kind words! We're glad she could assist and make the process smooth for you. Look forward to helping you again in the future!
Kind regards,
U-Drive Customer Service
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