The mini bus was easy to drive with excellent driver assist features such as reversing cameras and mirror safe to change lane indicators. Quick and effective staff. Vehicles checked in a systematic... Leggi di più
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I was massively impressed with the ease of the website then the customer service during the period has i had issues my end. Then when I collected the vehicle Ty from poole depot was brilliant.
L'azienda ha risposto
Kayleigh was friendly and efficient on collecting and returning the van we hired and so was the assistant who walked us around the van on the day of collection (Friday) at the Southampton branch. Very... Leggi di più
L'azienda ha risposto
I hired a van from the Southampton branch. The whole process from booking online to collecting in person was incredibly simple and straightforward. I was served by Euan who explained every detail of... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia di noleggio auto
- Servizio di leasing di auto
- Agenzia di noleggio camion
- Agenzia di noleggio furgoni
Informazioni su U-Drive | Car, Van, Minibus & Truck Hire
Scritti dall'azienda
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Informazioni di contatto
Fancy Road, BH12 4QH, Poole, Regno Unito
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4,6
Eccellente
6147 recensioni
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Smooth experience from start to finish
Well priced. Quick pick up process. Easy hassle free return. Vehicle was clean and well prepared. Couldn’t have gone any better really. Recommended!
8 luglio 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thanks for the great review and 5-star rating, Lee! We're so pleased to hear everything went smoothly with your hire from our Bristol branch. We really appreciate the recommendation and hope to see you again soon!
Kind regards,
U-Drive Customer Service
Great experience renting from U-drive
Great experience renting from U-drive. Very flexible and accommodating, great new vehicle, excellent customers service!
8 luglio 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi Jess,
Thanks so much for the 5-star review! We're really pleased to hear you had a great experience and found our team helpful and flexible. We hope to welcome you back to U-Drive again soon!
Kind regards,
U-Drive Customer Service
Efficient and professional
Everything about the van hire was efficient and professional. It took 15 minutes from getting online to having a confirmed booking. Charlie Jory in the office was superb, getting everything done in short order. Very recommended..
26 giugno 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the 5-star review, Mike! We're so pleased to hear your booking experience was smooth and efficient. It's great to know Charlie provided such excellent service. We'll be sure to pass on your kind words. We appreciate the recommendation and look forward to helping you again in the future.
Kind regards,
U-Drive Customer Service
Easy booking & collection process
Easy booking & collection process. Asha was super friendly and efficient on reception. Would definitely use U-Drive again
28 giugno 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi Toby,
Thank you for the great review and 5-star rating! We’re glad to hear Achia made your booking and collection easy and friendly. We’ll definitely make sure she knows your kind words. Looking forward to helping you again!
Kind regards,
U-Drive Customer Service
A great experience
A great experience . One of the best I’ve had with vehicle hire . Some minor complications but team were very very professional and was sorted . Very friendly , too. Charlie and Ash were particularly helpful.
30 giugno 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the 5-star review, Matthew. We're so pleased to hear it was one of the best hire experiences you've had. Even with a few minor complications, it's great to know the team handled everything professionally. We'll be sure to pass your kind words on to Charlie and Achia!
Kind regards,
U-Drive Customer Service
Ty was extremely helpful and went above…
Ty was extremely helpful and went above and beyond with his customer service.
23 giugno 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the 5-star review! We're so pleased to hear that Ty went above and beyond. Great customer service is what we aim for, and it’s brilliant to know that came through in your experience. Hope to see you again soon.
Kind regards,
U-Drive Customer Service
Reliable, affordable, helpful
Charlie in the Bristol branch always goes above and beyond to ensure we have the exact type of vehicles we need, and we always get them delivered on time or early unlike many other suppliers. Super fast communication and resolutions if any issues arise.
24 giugno 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi Jess,
Thank you for the great review and 5-star rating. It’s brilliant to hear that Charlie has consistently gone above and beyond to support your bookings. We'll be sure to pass on your kind words to him and the team in Bristol – they’ll really appreciate it. Looking forward to continuing to support you!
Kind regards,
U-Drive Customer Service
TY has to be the best sales advisor i…
TY has to be the best sales advisor i have ever met, funny, polite, patient and over all made hiring a van very easy and informative, will 100% recommend U- drive to friend and family and will be using again
23 giugno 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the fantastic review, Josh. It’s great to hear that Ty made the process so easy, informative, and enjoyable. We’ll be sure to pass your kind words on to him. We really appreciate the recommendation and look forward to seeing you again!
Kind regards,
U-Drive Customer Service
All good
The car was brilliant, the office staff was kind and helpful. Everything was good. I can recommend this business for everyone.
20 giugno 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the 5-star review, Sandor. We're really pleased to hear you had a great experience with both the car and our team. Your recommendation means a lot to us!
Kind regards,
U-Drive Customer Service
I exclusively hire my cars from U-Drive…
I exclusively hire my cars from U-Drive Poole because of their fantastic customer service and reliable vehicles. Today has been no different, getting to the pick up point this morning was a challenge. However, Ty made the collection of the vehicle smooth and enjoyable. I couldn't recommend U-Drive more highly.
16 giugno 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your kind review and continued loyalty, Mike. We're so pleased to hear that Ty made your experience smooth and enjoyable, even after a challenging start to your day. It's great to know our customer service and vehicles keep you coming back, we really appreciate the recommendation!
Kind regards,
U-Drive Customer Service
Old Vans with Panels /rust
Scammers and defect Worn/van given prior to hire..
I will certainly recommend and be back in future
13 marzo 2025
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Courteous and helpful
Courteous and helpful. Good value for money. Would hire from U-drive again.
11 giugno 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi Matthew,
Thanks for your review and 5-star rating. We're glad to hear you found the Exeter team courteous and helpful, and that you felt you received good value. We look forward to seeing you again!
Kind regards,
U-Drive Customer Service
Terrible company
Terrible company, booked a van 2 weeks in advance to move house and paid for it, they then canceled the booking, phoned them up and got a different van, they told me the girst van was being refunded so to pay for the 2nd van on the day , went to pick it up to find out out they wouldn't hire to me because my job was an entertainer, (other van hire places have laughed at this) there was no mention of this stupid policy on the website or when i rang them, so this put us 6 hours behind on moving house which then put us behind for the whole weekend. Been 2 weeks since the first booking and still waiting for the refund of £244.25 and terrible customer service when you phone them, I can see why this company is cheap, so if you want to hire a van I highly reccomend not using Udrive, use enterpise instead, I reccomend them.
6 giugno 2025
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Stellar service from Charlie
Stellar service from Charlie! friendly and flexible and a delight to deal with. The van itself was in fantastic condition and we zipped through the job as a result. Will be back for sure. Thanks guys.
6 giugno 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thanks for the great review and 5-star rating, Cat. We're so pleased to hear Charlie and the team in Bristol made your experience a smooth one and that the van was just what you needed. We really appreciate your kind words and look forward to seeing you again soon.
Kind regards,
U-Drive Customer Service
Eric and the team were very helpful and…
Eric and the team were very helpful and friendly when I hired a pickup for the week, and kindly paired my phone to the vehicle
Would recommend them, John
5 giugno 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thanks for your review, John. We're really pleased to hear that Eric and the team at Exeter were helpful and friendly, and that the vehicle setup made things even easier. We appreciate the recommendation and hope to see you again soon.
Kind regards,
U-Drive Customer Service
Super Service
I have used U Drive Exeter for a number of years, but this year particularly over the last 6 Months I have had 6 Van hires. Every time the service has been 1st class, friendly, efficient, good humoured and good natured. You always recieve good advice and instruction, and every time you are met with smiling and friendly staff.
From my perspective, they will remain my first choice, and I have no hesitation recommending U Drive for every hire.
29 maggio 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi Stuart,
Thank you for your 5-star rating and for leaving such a fantastic review! We're so pleased to hear that you've consistently received friendly, efficient service from the team in Exeter. It's great to know we've remained your first choice, and we truly appreciate your recommendation. Looking forward to seeing you again soon!
Kind regards,
U-Drive Customer Service
Ty was fantastic! Very easy process
Ty, our customer service representative, was fantastic! Very personable, knowledgeable, and wr remembered him straight away from A YEAR AGO!
Top quality care.
28 maggio 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thanks so much for the fantastic review! It's great to hear that Ty left such a lasting impression, we’re lucky to have him on the team. We’re glad your experience was top quality once again and really appreciate you coming back to us!
Kind regards,
U-Drive Customer Service
Ty and the team here are super…
Ty and the team here are super friendly, amazingly professional and couldn’t do anything more to make the whole expertise better or simpler, I wouldn’t go anywhere else.
24 maggio 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi Steven,
Thank you for the fantastic review and 5-star rating! We're so pleased to hear the team, especially Ty, made everything simple and stress-free for you. We really appreciate your loyalty and look forward to seeing you again!
Kind regards,
U-Drive Customer Service
Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review, Julie! We're glad to hear you found the service efficient and friendly, just how we aim to be!
Kind regards,
U-Drive Customer Service
Great for moving home
I have been using U-Drive for more than 5 years now. Not a single time when they have not being outstanding. Customer service is great, polite, easy and efficient. Rentals are in very good condition, specially their vans. Very, very useful for moving home. Can't wait to use the services again.
8 maggio 2025
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Risposta di U-Drive | Car, Van, Minibus & Truck Hire
Hi Julian,
Thank you for your continued support over the past 5+ years! We're so pleased to hear that you've consistently had a great experience with our team and vehicles. It's always a pleasure to help, and we look forward to seeing you again when you next need us!
Kind regards,
U-Drive Customer Service
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