Tutors And Exams Recensioni 

Do not delete for a second time! People should be aware of how you operate… If I could give negative I would, stay away from these, Mandy and Danielle I had most dealings with, unfortunately fraudulent business, taking money through deception, also not actually giving places to students, I asked numerous times regarding the invoice, exam dates ect to be continuously lied to as you can clearly see in the emails, my daughter has a place at college as this business we’re taking her for the GCSEs, to be told a week or so ago that she hasn’t got a place any longer, all due to their incompetence and lack of knowledge, should not be allowed to behave in this manner, please see emails! The dates are clear, also myself requesting dates and the invoice early march ! The local council, ombudsman and other platforms have been notified of this incompetence, very disappointing and disgraceful service!

Tutors and Exams Coventry were hard to contact from the start. I registered my daughter with them online in Sept 2024, clearly stating her access needs. At the Open Day in Jan 2025 they were completely unaware of her needs so I emailed afterwards and they assured me that it was all in hand. However, when we attended her mock in March, Staff had no record of her need for a laptop and she did not even have a candidate number on their list. Staff failed to apologise or deal with the mistakes, blanking us throughout, leaving me to struggle to find emails to prove they had agreed her laptop in writing. While there, we witnessed them make mistakes with multiple other candidates which was unpleasant for all the waiting candidates and added to our stress. As a result, my daughter had an ASD meltdown and we had to leave. Afterwards they tried to blame me for not informing them of her needs, then accepted I had and sent a small refund. Unknown to us, they also contacted the exam board and removed her from the exams altogether. We then found another exam centre and asked T&E to transfer her to Greene’s College Oxford. Greene’s College were the ones who discovered she had been removed from the exam altogether. Greene’s got her reinstated and then requested the transfer, but found T&E Coventry unresponsive and entirely unaware of the transfer protocol. Greene’s had to do all the work and entirely because of their efforts, the transfer was achieved at the 11th hour. Even after all this, we are still being emailed regularly by T&E Coventry with stock welcome emails thanking us for registering with them. I have asked them to remove my daughter from their system and they can't even manage to comply with this simple request. We have never received treatment like this from any other organisation and would never have taken our vulnerable child there if we had realised how disorganised, unprofessional and uncaring they were.

I had an extremely disappointing experience with Tutors & Exams. After booking and paying for an exam at a specific location, they unilaterally changed the exam venue without any prior notice or consent. When I raised the issue, they refused to offer a refund, hiding behind their internal policies rather than honoring basic consumer rights. Communication was poor, and they placed unnecessary barriers instead of resolving the situation fairly. I would not recommend this service to anyone expecting professionalism, transparency, or respect for agreements. Proceed with caution.

Not received course work grade for GCSE and only a few weeks away for exam. Deadline has closed for appeals if we wasn't happy with mark?
No one answers the phone, or they answer cough and put you back on hold, or you get cut off.
E-mails get ignored there is NO customer service support if you need it.

I would NOT recommend using exams and tutors.
GCSE's are stressful time and this exam centre creates further stress.

My child is due to take exams at Mitcham soon. Organisation is absolutely terrible. Ive had to email so many times as timetables were incorrect. Despite asking repeatedly, we were told 2 days ago that my child will have the language speaking exam in two weeks. We are still waiting to be told the time! The portal is absolutely useless, I keep getting directed to look there, but nothing is ever sent! Ive called up so many times, but no-one answers despite holding for 45mins. Emails are answered by different staff who are pretty vague, then I reply and wait days for another vague response. A complete shambles! Lets hope taking the exams is a more positive experience….

Edit:

I have updated my review to reflect the excellent customer service provided by Chloe from the Social Media Team who responded very quickly and enabled us to verify the dates for the exam and get a refund for the mock which is not possible.

I also didn't mention previously that the staff I met when I took my son for his other mocks were very friendly and informative, so I hope these issues with the admin team and communication are resolved as we would like to use Tutors and Exams again next year.

Original Review:
Generally Good Experience Undermined by Poor Communication

Our experience with Tutors and Exams has been mostly positive—my son has successfully completed three other mock exams with them without any issues. However, our recent experience with the French mock exam has been very disappointing, and I’m sharing this in the hope of receiving a response and helping others be aware.

We booked and paid for the French mock, and I took time off work to drive my son 45 minutes to the centre. When we arrived, we were told there had been an emergency at the school and the teacher needed for the speaking component was unavailable. While we understand that these things happen, the main issue has been the complete lack of follow-up.

Despite several attempts to get in touch via phone and email, we’ve received no response, and it now seems unlikely that the mock can be rescheduled before the actual exam. We are also still waiting to be given a date for the real GCSE French speaking exam, which is becoming increasingly worrying.

I am currently on hold again on the phone for 5th time so decided to write this review while waiting.

We’ve tried to remain patient and understanding, but clearer communication is vital, especially at such an important time for students. We would very much appreciate a response from Tutors and Exams so we can resolve this as soon as possible.

Tutorsandexams:

*Dont answer phones day night or weekends... Ever. They hang up on you after 45 mins.

*Ignore email requests. I had to call head office and 5 other ppl just to have something dealt with

*Staff is unaccountable. A staff member was fired and my email conversation with them was lost. Then they claimed content in the email 'didnt count' towards hBing been requested before a deadline.

*Admin is a big mess
*Wont take credit card payment so parents are unprotected
*Don't handle complaints. Can't find a complaint process on their website.
*Testing center changed locations and didn't inform customers or offer them refund if new location was inconvenient.

Getting replies from them is an impossible task. They do not answer the phone and then it just cuts off. Getting a reply to emails is a struggle too. They are creating huge amounts of anxiety over an already stressful time

If I could give 0, I would. I would sue if I had the means to do so. They lost most if not all of my extra papers! After my maths exam they lost my phone, so I broke down crying. I had to connect 'find my iphone' to the exam centre assistants phone to find it. They still couldn't, until the very last minute when they brought my phone to me that had somehow ended up in a random drawer on the top floor.

This company is completely corrupt. No responses from the Romford centre. You get through to others and they put them through, but obviously they just don't like answering their phones. I won't go into my issue here, but I need answers and I'm being ghosted. We are already anxious enough as it is. Steer clear. Also the higher ups don't want to know either until you go on social media!!!

Very poor customer service. They are fine if everything goes OK, but if there is anything out of the ordinary (currently trying to get to the bottom of a missing certificate), then they are simply woeful. Try to find a school to go through, or some other method imho.

I have been having problems with T&E for a while I have been with them for the past 3.5 years or so. But this one tops it all.

My daughter has found sitting exams at the Romford centre OK. This is her second year of sitting her international A levels. The first year was ok.

Since her October sitting, they had not been answering any phone calls. I have tried everyday every time. I tried calling other centres who have then put me through to them and they had answered.

I had requested for my daughter’s script back it took so long to get it back and this only happened after I complained on Facebook. She also got one of her papers marked as X this means either the exam centre had lost her paper or Edexcel had lost it or some technical error.

After requesting her scripts and that taking a month, I had then requested for the paper to be remarked in good time. Only weeks later after my angry email to be told it was too late to request for this. My daughter was a mark away from another grade. They keep saying they are too busy, but this is the only job they have.

Please try not to use them if you can, I have now raised this up with Edexcel and hoping they would help.

Terrible experience, first we get booked on to the wrong exam, then when my daughter took the second paper of her exam she was given the wrong paper, I agree she should have realised this sooner but she raised her hand in the middle of her exam when she realised she was given the correct paper which she then had less time to complete. When I raised this with the centre I was told it didn’t happen and the invigilator hadn’t made a report of it, after weeks of waiting for them to check if the the correct paper was sent to mark and to find out what happens if she fails the exam after the issues we have had we don’t feel we should have to pay twice when she’s not had a proper go at it we were told the situation didn’t occur and there’s nothing they can do. Additionally to calling my daughter a liar, not following procedure and covering up the mess by not contacting me back for weeks builders were outside whilst my daughter took the exam and were noisy, we were told a special consideration requests were being sent off for all members in the exam but today I was asked again if I would like this to happen so it’s never been put in place for the students who took the exam with all the background noise. This centre is corrupt!!! Not professional at all and I have asked for a full investigation into things

since my original review im still being fobbed off they are calling my daughter a liar saying the correct papers were given from the start, they can't tell me where the higher paper she filled in originally is either.... this is fraudulent activity if the paper has been handed in because the original candidate didn't do it! I have asked time and time again for things to be escalated and time and time again im getting the same response, they have checked and it didn't happen they don't seem to grasp what has actually happened because when they email me they have irrelevant remarks in there email about how originally my daughter had asked to sit a GCSE but couldn't because of her age so she did an IGCSE, we know what exam she was taking she was just given the wrong paper to fill in. I will be contacting trading standards about them. i won't be dropping it like they keep trying to do

Words cannot comprehend how terrible this company is. They take weeks to respond to basic requests, and no-one is helpful, even at director level.
My theory is that they are simply unable to cope with the demand for students wanting to take exams out of the school system.
I’d advise people currently experiencing issues with T&E to look at the JCQ .org website and see if you have a local alternative.

We were recommended by Oxbridge to register with Tutors&Exams for our daughter (C) to take 3 A levels in Summer 24: French (booked directly by us) and chemistry and biology booked by Oxbridge. I will gloss over the fact that we had to argue with T&E as they had booked Chem and Bio at the same time but at different locations…..
C is a native French speaker, living in France and having been schooled there all her life, both in the state system and then at an international school where she obtained a 7 out of 7 for French at her international baccalaureate (IB). Things started badly with T&E when French was assigned to a location diametrically opposite her Chem and Bio one, and we ended up paying £289 to secure the same location. That was followed by being given a time and date for her oral at, once more, the wrong location which we again tried to get changed, and only after we posted on Facebook did T&E react and give us the choice of time to suit us, which they then agreed to. Flights were booked accordingly, but 2 weeks before the date we were informed that it was no longer to be 9am but 15.00, which would have resulted in a missed return flight. This was flagged up immediately, but silence until 5 days before the due date, when finally T&E engaged with us, and after lengthy negotiations, 1 day before her flight they organised a suitable time. As to the results : she got 95% in her oral, but one of her papers was returned unmarked and the other scored a C, so she failed with an overall U. We asked - and paid for - copy scripts on 3rd September to see how she could have failed, but to this day we have not been sent them, and we are now well past the date when a re-mark could have been requested. I would never recommend this company, it’s been a shambles, and we have taken the matter up with Trading Standards.

An update … we have now contacted Trading standards. After losing our daughters A level papers and ignoring numerous attempts by ourselves to get some kind of response/explanation we have taken this matter further. They hope we will just go away but this is our daughter’s future. So I strongly recommend that you avaoid at all costs.

The company was ok for the exams but terrible for after exam support. The Romford centre did not respond to queries by phone or email. When you call you are holding on for a long time and they cut you off.

Terrible service

We needed information re where to sit for the exams. Although the outcome was not successful as to the place due to reasons not dependent on Tutors and Exams, indeed the service of Tutors and Exams was impeccable. Very efficient, thorough, respectful and patient. I heartily recommend.

Horrible service.
My student and parents are struggling with this exam center.
The examiner was non-native speaker in Spanish, so my student really struggled in her IGCSE Spanish Speaking to understand him.
(My student was fluent in Spanish and she learnt Spanish with me, Spanish native speaker so, the issue was clearly with the examiner).
What's more, they informed me by phone that the examiner was NOT native so I have the proof.
They DON'T want to take any responsibility of their mistakes and they give WRONG info to exam board, in this case to Pearson.
As other reviews, we asked for a special consideration to Pearson and they ignored our requirements, as they didn't give the right info BUT just hidding their own failures.
They DON'T even answer my emails...
As working with minors, under UK law, it is a crime these tactics and we will take legal action against them if it is needed.

Terrible, unprofessional service.
Chaotic at the exam centre, impossible to communicate with afterwards.
Incorrect, partial information supplied to the exam board

Avoid.