Tutors And Exams Recensioni 

Our experience with Tutors & Exams has been extremely disappointing and distressing.
My son sat his Edexcel International A Level Mathematics exams at the Mitcham centre in Summer 2025. Despite full payment and timely registration for all modules, the centre failed to cash in his results. This meant that UCAS did not show his final grade on results day, which should have been an A* instead of a B — costing him the chance to apply through Clearing, as no universities could see his correct results in time.
We only found out about the missing cash-in after results day, and were then asked to pay a late cash-in fee to fix the error — despite the mistake being entirely the centre’s fault. Even after the grade was eventually updated, the damage was already done, and my son missed out on valuable university opportunities.
I raised a formal complaint in August 2025, received a generic apology, and was told the issue was being escalated to senior management. As of October, I have still not received a proper explanation, refund, or meaningful resolution — just repeated delays and vague apologies.
This mistake had a serious impact not just on my son’s education but also on his mental wellbeing during an already high-pressure time. I expected better from an organisation that handles such a critical part of students’ academic futures.
If you are considering using Tutors & Exams, especially for something as important as A Levels, I would urge you to think carefully. Administrative errors here can have real and lasting consequences, and accountability seems very limited once your fees have been paid.

Having used this company for my daughter's IGCSEs this year. Their communication leaves a great deal to be desired. They are most impossible to get hold of by phone. They don't, often, answer emails. Their organisation when running exams is not great. I am definitely going to review my options for her next set of exams and if there is an alternative I will use them instead.

If I could give no stars, I would! Have been trying to get hold of someone on the phone for a week now. Attempted calling at different times of the day but the phone is never answered, I sit listening to music for 50 minutes each time and just get disconnected. Information about the fees, etc on the website is out of date and the only option you have is submit your application and pay the fee even if you are not sure what exactly you are paying for and what the process is. This is not something we go through on daily basis, so a bit of help would be much appreciated, but I guess speaking to a human over the phone is too much to ask...

Well little has gone right with this service. I have paid an unreal amount of money for exams, then remote invigilation on top of that. I am now sat on hold after trying to get through since 8am, they have never picked up the phone since I registered with them Coventry (forced to register with due to remote invigilation) and Bolton who we originally picked to sit them at will NEVER pick up the phone. I have no access to exam results on either of their systems. No email response and a neurodiverse child in utter meltdown unable to know if they can enrol at college. DO NOT USE THIS PLACE IT IS A ROBBERY AND NOTHING ELSE.....!

I paid the exam fees, plus the extra £400 per subject, to sit them in a way that allowed my disabled child to have access arrangements tailored to her needs. We have already got the results from the college local to us for her other subjects. ABSOLUTE JOKE OF A COMPANY MAKING MONEY HAND OVER FIST OFF DISABLED CHILDREN AND THEIR PARENTS!

As a home-educating mother with a severely dyslexic son, a huge issue is finding an exam centre willing to go through the hassle of catering to his requirements - this is increasingly difficult to do.

I turned to T & E because I felt they were the best option for me - our nearest centre is Doncaster.

Filling in the online forms was simplicity itself, with everything laid out clearly. It was less than a morning's work to fill out the forms (including the request for extra time and use of a laptop) and pay. After this I was given an account on a portal through which they sent information, but I didn't hear anything about my son's application for a couple of months. Just as I began to worry T & E arranged for him to be independently assessed. Again, I didn't hear much until the "access arrangements team" emailed to confirm he'd have use of a laptop and extra time. This was a huge relief as without these he couldn't possibly pass any exam.

Over the next couple of months I didn't hear much from T&E, except for regular updates about mock exams and centre visits being offered (via the portal). But eventually my son's entry info was posted on the portal, with everything filled in correctly.

On the day of the first exam (feeling apprehensive) we found the exam centre after first driving around a few random carparks belonging to neighbouring businesses. The centre in Doncaster is a small building on an industrial estate, next to an outlet shopping centre. There is ample free parking on the surrounding streets, although the centre is a little difficult to spot amongst all the identical redbrick, single storey buildings on the site. It's next to a montessori nursery, close to the Nuffield gym and within walking distance of a tile warehouse and shopping centre. I would tentatively suggest T&E provide a more detailed local map with pictures of their building to help nervous parents and their offspring out a bit!

The Doncaster centre is literally an exam hall behind a tiny reception area and small office. There is zero space for parents to sit and wait, so it's best to drop your child off and head off to one of the nearby cafes (or have a walk around the beautiful reservoir behind the shopping centre).

On results day I received an email directing me (once again) to the portal, where I learned he'd passed with an 8.

So, I really can't complain at all about T&E, it did exactly what I wanted it to do, albeit without frills. I didn't need to email or phone the office, so didn't experience the difficulties that other reviewers here mention.

Based on my experiences thus far, I hope to use T&E for my son's exams next year as well and am happy to recommend them to other parents.

Awful! My child has failed maths because of this company- avoid!! Booked St Neots for my anxious child because they offered small exam rooms. The whole organisation each day was a mess. The day before maths we got an email saying my child would be going 30mins away to Bedford. Arrived to a marquee with 200 kids (so far from small rooms on their website). It was noisy, a group of football academy kids knocking tables over, throwing stuff. They don’t reply to emails for weeks. Daughter has now failed maths and won’t get into college because of this. Avoid

I have used T &E Coventry for my children's exams for the past 4 years. We have had no problems at all and the staff have been great on every occasion.

This directly relates to the Mitcham exam centre. It is now 6 days after my daughter's A Level results, and we STILL do not know what her component marks are despite requesting this information on three occasions. We also requested the access to scripts service for both papers, and of course we still have no marked papers (they have already been paid). This company is really disinterested in its customers. I'm so disappointed in them. How can a candidate decide on which paper to have reviewed if they are denied the component marks? I have so much more to say about the Mitcham exam centre - maybe for later edits.

Update Fri 22nd August 2025
Just to let everyone know what this company is like: I emailed socialmedia Tutors and Exams the details they requested. They got back to me, telling me just how busy their team has been and asking that if I have already reached out to Mitcham, they will respond to me ASAP. I think these are just automatic replies TBH.

It is now EIGHT days, and my daughter still has no information on her component marks for her A Level (FIVE email requests so far and counting). They sent me an invoice with the “must pay within 24 hours notice” for the access to scripts service, which I paid last Sunday (5 days ago). Still no papers have been supplied.

To all future candidates (and parents of candidates), consider the scenario where you need a remark to meet your university offer. Your heart would sink seeing nothing happen day after day after day. They literally couldn't care less.

The other exam centre we used for another exam (NOT connected to T&E for the avoidance of doubt) gave us the marked scripts within 6 hours of our request, and for free.

Our experience of Tutors and Exams (Coventry) has been very positive, from booking the exams through to receiving results. Emails have been answered swiftly and the overall execution of exams has been professional and efficient. The booking process was easy and the timetable was accurate and easy to follow. Exams went smoothly and the rooms were well organised. The staff at the exam centre were friendly and the correct papers were issued for each exam. Overall, our experience at Tutors and Exams has been very positive.

My son resat his A levels this year at the Mitcham exam centre. One of his exam results wasn’t showing in their system. The centre didn’t bother to open tel lines until 8.30 on exam day. It seems like they may have one very disinterested person answering the phone. She said it’s an admin error and all you can do is submit an email to them via a form on their website. Finally the result arrived at 8:45 without the score and the grade wasn’t in the correct column so we hope it’s the actual grade but who knows. Very poor service on results day I heard the conversation my son had and the lady he spoke with really was not interested at all in giving information about their admin error. She couldn’t have sounded less bothered if she’d tried or given any positivity in her voice. Really disappointing service.

So far I've had a great experience with the exam centre at St Neots. My emails have been answered within 48 hours, I've had a few phone calls which were really helpful. We visited the centre in person which really helped my daughter in prep for her GCSEs. The staff are really friendly , answered my list of questions 🤣 and have made the booking a smooth transaction. Thank you as its a daunting time for parents and the children.

St Neots are always friendly always helpful and try best to sort everything. My older son has sat his exams this year and they were brilliant and my younger they are sorting access arrangements. They seem efficient and caring.

Coventry Tutors & Exams provided a service with care and empathy.

Early visit and provision of the required details enabled the team to provide an environment that met the needs of my daughter. The team showed empathy and care during a period of stress for any teen going through examinations but showed the ability to understand and support those who required additional assistance.

There are obviously many regulations for many subjects, exam boards, individual needs that all need juggling on a day to day basis. The team go above and beyond to try to make sure that everyone is met as an individual, with care and empathy.

Took my money, didn't tell me when exams are, they played the victim. My child lost a whole session after a lot of prep and they refuse to refund me. Do yourself a favour and find other places to write.

The staff were calm and informed. The facilities were clean and professional. They know their stuff and were able to answer questions and the portal eeps you informed well in advance.

Bellville Centre has absolutely blown us away. You are such friendly, available and generous souls. Thank you for for your passion and excellence.

The staff went above and beyond to support my daughter with complex needs access her exams, and
with such sensitivity.

Their communication was excellent and we felt supported all the way. I would highly rate them if you have a child with SEN.

Provisional exam date changed with not enough communication shared by Tutors and Exams. As a result we travelled late to the exam, which my daughter was then not allowed to sit.

Whilst I should have treble checked the online portal (which also is not good) there was zero accountability taken that they could improve the user experience and communications for an expensive paid for service.

I would NOT recommend.

Son sat Maths A Level and Biology GCSE in June 2024. We still do not have the certificates, and we are at risk of losing his university offer if we can not provide the Maths A Level certificate. Both we and the school have been trying to contact T&E, but the phone is never answered and no response to emails. We are at risk of losing his university place for this September.

We had such a horrible experience with this company, their customer service is diabolical! Just trying to book the exam was a nightmare, they couldn't get the invoice right and I emailed over and over again to try and resolve it but got no response and no one ever answered the phone. Despite the red flags I kept persevering for longer than I should have, as there are only a few exam centres near us and these were the cheapest by quite a bit. Eventually, completely exasperated, I ended up going elsewhere for my son's exams as I thought that if they can't even manage an email between them, then they definitely can't be trusted with something as important as my child's GCSEs. The other exam centre we used were a breeze in comparison, all booked and paid for within the hour, so if you have any other option of exam centres near you I strongly recommend you use those instead!