Terrible Insurance company they’re happy to take your monthly payment but they are creating unnecessary hassle to replace my stolen device. I have provided all the documents they need but they’re sti... Leggi di più
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Scopri cosa dicono le persone
No problems. The travel insurance I received was underwritten by AXA Travel Insurances. I had to make a couple of claims and received what I intended minus the excess I had indicated.
L'azienda ha risposto
I have now have 3 decline letters from this company, but have provided all receipts and the refund circumstances are valid in the policy. They are now declining because of a lack of a letter whic has... Leggi di più
L'azienda ha risposto
I felt trusted insurances went above and beyond to help me. Kevin offered to call me on the date I needed to buy my insurance, so that the payment would go through on the correct day. They're always h... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Trusted Insurances is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Trusted Insurances
Scritti dall'azienda
- Insurance you can depend on
- All of us rely on our devices, such as mobile phones, tablets and laptops, in our everyday lives. So if they breakdown, or are lost or stolen, the need to quickly repair or replace these expensive pieces of tech means it's a good idea to have comprehensive gadget insurance cover, from a provider you can trust, who can quickly get the issue sorted with the minimum of hassle. Trusted Gadget Insurance has been designed with this in mind. We have created a selection of policies tailored to suit people's ever changing lifestyles with different levels of cover, fair and simple terms along with a high quality service, at a price far cheaper than many other insurance providers.
- Bundle & SAVE
- Protect all of your gadgets and your families' too, either individually or under one family bundle policy with Trusted Insurances. For one simple monthly premium you can protect up to 10 devices against Theft, Loss and Damage whether at home, work, study or even on holiday.
Informazioni di contatto
3,4
Nella media
679 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I wouldn't insure with anyone else.
I felt trusted insurances went above and beyond to help me. Kevin offered to call me on the date I needed to buy my insurance, so that the payment would go through on the correct day. They're always helpful and efficient and have replaced my phone numerous times. I've insured 3 devices for £15.50, with only £25 excess and no limit. A price I definitely couldn't find elsewhere!
24 giugno 2024
Risposta di Trusted Insurances
Thank you for taking the time to highlight your positive customer experience Kim.
We understand just how important it is to provide a high standard of customer service and the impact this has on our customers.
It's great to here of the excellent service you received from Kevin. We shall pass on your kind comments to him.
The Switched On Insurance Team.
Nothing to complain about
Nothing to complain about. Pretty straight forward. Unlucky that nobody is there on hand to explain afew things like excess
25 giugno 2024
Risposta di Trusted Insurances
We appreciate you sharing your experience with us Wendy.
We will be happy to provide the information you require and provide any assistance to answer your questions.
You can contact us via the below details for assistance from the team.
Phone: 0207 183 6082
Email: gadget.sales@trustedinsurances.com
The Trusted Insurances Team.
A Trusted Cover
This is my second time, I am purchasing a mobile phone insurance from this company. Their terms & Conditions in respect of their policy is straightforward and I should say it very clear to understand. No jargon wordings are used and it's simple to understand.
I have a diamond cover and the premium may sound a little hefty, nevertheless the coverage of the equipment is of a high standard. The wallet cover on this policy is something that you would never get with other providers/insurers. Some don't even want to mention this in their policy or when you do a quote online. I am covered for a maxium of £500, as I have numerous credit cards in my Google wallet.
In a nutshell Trusted Mobile insurance has forseen and covered all aspects of your bubble. Bravo.
24 giugno 2024
Risposta di Trusted Insurances
Thank you for taking the time to share your positive experience.
We appreciate you letting us know that our policies are clear and transparent and that you are happy with the cover in pace for your gadget(s).
The Trusted Insurances Team.
Claim for a fault internal screen for a fold 3.
I ad to make a claim with them for a mobile screen that just stopped working (fold 3 internal screen). They did request a lot of documents including proof of usage which was new to me but something most mobile provider are able to send within 24 hours. In my case there was no damange but the internal screen just stopped working. They did ask a lot of question but once everything was answered the rest of process was great. I pain the excess, arrange pickup, they took around 10 working days to fix and return the phone. Response to an email I sent was resonably quick as well.
4 giugno 2024
Non scritta su invito
Risposta di Trusted Insurances
Thank you for taking the time to share your positive experience with us Sahir.
We're pleased to hear that you are now in receipt of your device following the repair works on your claim.
The Trusted Insurances Team.
AVOID - SHOP ELSEWHERE
made a claim for my damaged phone, apparently a monthly payment had failed so they would not continue the claim, called their customer service department to pay the monthly payment to be told they cannot accept card payments. I had to reset the direct debit, now to be told they have to wait for confirmation of payment (estimated to be 17-19th June) before they will look at the claim, all this time needing my phone repairing - sounds like delay tactics, painfully slow at answering queries or resolving anything, quick enough to take your money though!!!!!
1 giugno 2024
Non scritta su invito
Risposta di Trusted Insurances
Dear Kieran,
We are sorry to hear that your experience has not been a positive one.
However, as no premiums have been paid whatsoever, we cannot proceed with your claim processing.
Once the payment has been taken on 17th June 2024, we will continue with the processing of your claim.
Had previous premium payments been made, we would have processed your claim and waited any unpaid premiums.
Thank you for your patience and understanding.
The Trusted Insurances Team.
Great customer service and communicated…
Great customer service and communicated quickly and precisely with me
23 maggio 2024
Risposta di Trusted Insurances
Thank you for sharing your positive customer experience Mr. Patel.
We appreciate your comments and are delighted to have you on board!
The Trusted Insurances Team.
Good price . Not a great application process
Application did not have my gadget listed so took time to sort . Overall average in terms of experience dealing with online interface .
23 maggio 2024
Risposta di Trusted Insurances
Thank you for taking the time to provide your feedback Mark.
While we are always adding new gadgets to the drop down list, not all gadgets will be listed. However, we do cover gadgets that are not listed, as long as they meet the policy definition of a gadget. You can enter the device manually and insert the value.
We are pleased to welcome you on board!
The Trusted Insurances Team.
Risposta di Trusted Insurances
We appreciate your 5-Star review Ms. Morris.
It's great to know that you found the amendment of your policy to be a seamless process.
Thank you for letting us know and we are grateful for your customs.
The Trusted Insurances Team.
Risposta di Trusted Insurances
Thank you for letting us know of your positive sign-up experience Abdullah.
We're pleased that you found the online application to be a seamless and user-friendly process.
It's great to have you on board!
The Trusted Insurances Team.
Quick to take money, very slow & unhelpful getting access to required policy documents
Paid for travel insurance on 3rd April 2024, for father going on a cruise tomorrow - 26th April. Today is 25th April and despite several phone calls this week, we cannot get access to policy documents and he sails tomorrow. They saying they have to wait till IT dept. gets back to them. No sympathy or help from them at all and have to purchase new insurance to be sure. Cowboys and would not recommend or use again.. quick to take money but very slow and unhelpful to get necessary documents. So either lose the cruise or spend more money with another insurance provider. Shameful
25 aprile 2024
Non scritta su invito
Risposta di Trusted Insurances
Dear David and Fiona,
We are sorry to hear that your experience has not been a positive one.
We arranged to re-issue your policy documentation to your registered email address on Friday 26th April. If you have not received these documents, please let us know.
The matter has also been escalated to our IT department for investigation.
Thank you for your understanding.
The Trusted Insurances Team.
Slow and drawn out do not use.
This company promises a swift process with regards to sorting lost or damaged gadgets but that is not the case. Documents were provided to them on the 18th and still not resolved on the 24th. I probably should not write this review as they are still dragging their heels and this will probably make them worse but it is better
others know what they are like.
18 aprile 2024
Non scritta su invito
Risposta di Trusted Insurances
Dear Samuel,
We are sorry to hear that your experience has not been a positive one.
Our records show your claim was reviewed yesterday and a decision has now been made to have your claim approved.
An approval email will be issued to you today with your settlement.
Thank you for your patience.
The Trusted Insurances Team.
Was sent a temporary password to log in…
Was sent a temporary password to log in to my account and it doesn't work despite numerous attempts online and on my phone.
Update:
Trusted have been in contact and whilst the issue remains unresolved, they are looking into a fix
24 aprile 2024
Risposta di Trusted Insurances
Dear David,
We are sorry to hear that your experience has not been a positive one.
We informed a member of the team to call you to provide assistance, but the line was unavailable when they called.
However, they have just issued you email correspondence linked to your policy to provide further support for your concerns.
Please ensure to check your inbox at your earliest opportunity.
Thank you for your understanding.
The Trsued Insurances Team.
Risposta di Trusted Insurances
Thank you for letting us know of your positive sign-up experience Ramono.
We're pleased you found the online application to be a seamless and user-friendly process.
It's great to have you on board!
the Trusted Insurances Team.
Solid insurance
Solid insurance! I've been with them for three years now and had to make one claim for a broken laptop screen, they made it relatively painless so I had my laptop back within a week or two and they paid me quickly as I had all my receipts and things - though there was slight pickiness on invoices vs receipts and things but we got through! I've now gone for a family bundle and it was a great deal and they helped me set it up very easily.
11 aprile 2024
Risposta di Trusted Insurances
We are pleased to hear you received excellent service and you found it easy to cover your gadgets.
We will make sure that we take on your feedback to find new ways to improve and grow.
Thanks,
The Trusted Insurance Team!
Very good service and deals was good…
Very good service and deals was good for the price
7 aprile 2024
Risposta di Trusted Insurances
We appreciate your 5-Star feedback Jasmin.
It's great that you found the service, level of cover, and the overall purchasing of your policy to be a streamline experience.
Thank you and welcome on board!
The Trusted Insurances Team.
Phone contract swap
Great communication and sorted out my old phone to my new phone with one phone call
3 aprile 2024
Risposta di Trusted Insurances
Thank you for taking the time to share your positive customer experience Mr. O'Brien.
We understand the importance of providing our customers with a professional and friendly service, so are delighted to receive your feedback.
We shall pass on your comments to the representative.
The Trusted Insurances Team.
Risposta di Trusted Insurances
We appreciate your 5-Star feedback Christine.
It's great to know that you found the sign-up journey to be seamless and user-friendly experience.
We're delighted to have you on board!
The Trusted Insurances Team.
Great phone insurance at a cheap price
I have had a 3 gadget bundle with Trusted insurance for a few years.
Had to claim a few times mainly due to my daughters losing or dropping their phones
Trusted insurance have always settled the claim.
The cost of the policy is very cheap compared to buying with your network
8 aprile 2024
Risposta di Trusted Insurances
Thank you for taking the time to highlight your positive experience Macca.
We're delighted to receive your feedback regarding your gadget claims, and that you are happy with your policy and premium arrangements.
The Trusted Insurances Team.
Risposta di Trusted Insurances
We are grateful for your 5-Star review Jo.
It's lovely to know that you found the policy covers your needs, at a premium to your liking, and the registration was a straightforward process.
We're delighted to welcome you on board!
The Trusted Insurances Team.
Very slow
I submitted the claim on 17th and they asked for 10 documents. On the 20th, they asked for a further 10 documents. Which has taken hours to obtain without a phone, causing some distress.
Slightly disappointed that I wasn’t asked to provide everything from the start which has delayed this process. Today is 27th and no progress has been made.
It feels very slow and so far, I would not recommend.
17 febbraio 2024
Non scritta su invito
Risposta di Trusted Insurances
Dear Olivia,
We appreciate your honest and detailed review.
However, we are sorry to hear that aspects of your claims experience have not been entirely positive.
We escalated your concerns to the Claims Team for a review today.
They have since contacted you via email regarding your claim.
Thank you for your patience and understanding.
The Trusted Insurances Team.
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