Trusted Insurances Recensioni 679

Great value for money.
Very quick and efficient whilst setting up the policy

The online claim form does not work. Multiple attempts on different devices, different document formats etc. The phone number to make a claim is not free. The cover of your policy is misleading. Yes, I read the policy and all the small print. Pointless getting cover, it was not the cheapest option and yet it was no better cover. Call centre operator unprofessional and rude. Very disappointing.

it was so quick and east to follow and do i would recommend the company

Easy to buy cover, great price, great service

I am a older lady had a licence for years this year I bought a new car and went to change my car insurance was told I was not allowed as I was a older lady and said I was a risk it may be in the small print but I did not see it told I could not even pick my new car up.

Everything was easy and straight forward .Easy to understand plus you get great protection for your mobile phone. Also reasonably priced for what you get.

I cannot believe how terrible this company is.

Firstly the claim form doesn't work, like literally will not let you submit a claim.

So I submitted my claims to axa who are the parent company.

All my claims were denied but they didn't specify what claim the denial was in relation to (just sent me a reference number that I hadn't previously been given) so I have no idea which letter is for which claim.

And all for valid things covered by my policy (missed flight, delays etc.)

Have repeatedly contacted customer services and been ignored.

Good deal and reasonable prices

Fortunately we have not had to claim, however renewal when a credit card has been changed was not the simplest experience. Chat took time, and finally managed to resolve.

I would not recommend this company to anyone. Rubbish!!!

I am extremely disappointed with this company. After a successful lost phone claim, they sent me a faulty replacement phone. I returned it, expecting a new refurbished phone—but they sent back the same faulty phone without any repair at all.

The screen issue was still present, even at the welcome screen.

Not only did they fail to repair it, but now I have to go through the whole process again with no guarantee that the issue will be resolved. Absolutely frustrating and unprofessional.

Would never use again and even makes me think what’s the point of buying holiday insurance for future holiday.
Supplied all proof and evidence of my claim yet it was still not enough. They just kept asking for more proof, even asking proof for things that had nothing to do with my claim. In the end they just stopped replying to my email.

Sadly I had to cancel my holiday, so was very pleased that Aimen managed to get me a partial refund on my insurance policy. Thank you so much.

Firstly, I received a very competitive quote. The clincher came when I had my holiday cost refunded due to building work at our hotel.
I contacted Trusted to see if I could postpone my policy as it had not been used. I spoke to MICK who advised that it was not possible but as no claim had been made I would be entitled to a 65% refund. MICK was friendly and knowledgeable and I would definitely recommend him for employment or promotion.

I've been trying to get a claim resolved since May and I have to chase relentlessly. If you don't call them they sit on documents. Even if you call they say they will escalate but nothing happens. I call back, they say they will escalate and the cycle continues. Weeks now of calling to be told the same thing. I spend a night in hospital in the US and the bill is more than we have so our whole life is on hold until they confirm but they honestly don't care.

Only claimed once years ago but very easy process.
Feel at ease knowing our three gadgets are insured .

Appears competitive but you can’t upload the documents for whatever reason. Also, when you use the forgotten password service, the password sent cannot be changed.

I submitted my claim on 11th August. The policy promises a response within two working days, but every single reply has taken three working days or more.

The claims process is painfully slow. Each time I’m asked for more documents, I upload them immediately, yet I’m told to wait another “two working days” — which always turns into three. This has happened repeatedly.

It is now 19th August, more than a week since I submitted my claim, and I still have no resolution and no meaningful update.

This is not prompt, fair, or professional claims handling. I am extremely dissatisfied. Potential customers should think very carefully before choosing this insurer — if you need reliable or timely support, look elsewhere.

Really Recommend this Company for Cover and my Best Experience is I'm Really Happy I'm Coved for another Year

Having never claimed in years I received a letter about their ‘ongoing commitment to providing fair treatment to our customers’ and ‘noted’ I was a claim free policy holder for ‘several years’ and ‘upon careful evaluation’ my policy no longer offers fair value considering the premium and excess. So they gave me 30 days notice of their intention to cancel my policy.

Obviously ‘it’s important to note that this decision will not impact any future coverage and I can ‘confidently’ tell other insurers I have not had any policy cancelled as this particular cancellation is ‘solely related to ensuring fair treatment’.

So after all these years (6/7) of taking my premiums they cancelled me.

Next day I am offered a less than fair policy forever items at a higher price.

Fairness is clearly one way and not at all customer centric. Let’s not start on the frustrating, dated web page where you can’t change details without calling for ‘security’ reasons. My bank can as well as every other institution except Taurus.

Be cautious people. There are better offers out there and much less hassle and no patronising communications.